Excellent and reputable company to deal with. The first hoodie I ordered was Defective in many ways. I emailed Fadogear right away, they were very quick to respond, very apologetic and wanted to... Zobacz więcej
Reakcja na opinię
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We purchased for our daughter for Christmas. Arrived on time. Fit & color are great. She absolutely loved the combination of Snoopy with Miami dolphins & her name on it. We are so very happy with our... Zobacz więcej
What they advertise as "sweaters " are actually sweatshirts. I asked specifically if they were sweaters and they assured me they are knit sweaters. They were not at all what I thought I was getting. I... Zobacz więcej
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You didn’t tell me at the time I ordered the shirt for my brother, that you would be charging me a fee, simply because you aren’t in the US. If you can’t tell your customers about this fee up front, y... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to Fadogear, the ultimate destination for personalized fashion and home decor. We specialize in offering a wide range of print-on-demand products that allow you to express your unique style and creativity. Whether you're looking for custom clothes, trendy shoes, or captivating decorative items, Fadogear has got you covered. With our extensive collection, you can easily customize and purchase shirts, pants, shoes, slippers, blankets, and other decor products that reflect your individuality. Get ready to unleash your imagination and elevate your personal style with Fadogear.
Dane kontaktowe
102 S Kensington St, 22204, Arlington, Stany Zjednoczone
- support@fadogear.com
- fadogear.com
3,7
Średnia
66 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Way to long to get it.
Ordered, was not told it was coming from China. It almost didn't make it for Christmas. Company based out of Va, but did not tell you where it would be coming from.
16 listopada 2023
Odpowiedź od Fadogear
Thank you for sharing your feedback, and we’re sorry for the frustration caused by the longer delivery time. We understand how important timing is, especially for holiday orders.
Our company is U.S.-based, while our products are made-to-order and shipped from international production partners depending on the item and destination. We regret that this was not communicated clearly enough at the time of your order, and we appreciate you bringing this to our attention.
Your feedback helps us improve transparency around shipping timelines and fulfillment, and we truly appreciate your patience.
Love the product
16 listopada 2023
It took 30 working/business days to…
It took 30 working/business days to arrive. It was not as pictured. It was implied this was q sweater. The material in no way was sweater material.
22 listopada 2023
Odpowiedź od Fadogear
Thank you for taking the time to share your feedback. We’re sorry to hear that the delivery took longer than expected and that the item did not match your expectations regarding the material.
We understand how disappointing this can be. While our products are made-to-order and delivery times can vary, we regret that this was not communicated clearly enough. We also appreciate your comments about the product description, as they highlight areas where we need to be clearer about fabric and material details.
Your feedback is valuable and helps us improve both our shipping transparency and product listings.
Sweatshirts not Sweaters
What they advertise as "sweaters " are actually sweatshirts. I asked specifically if they were sweaters and they assured me they are knit sweaters. They were not at all what I thought I was getting. I also ordered them a few days before Thanksgiving and I got them on Thursday before Christmas. It's actually coming international not the Arlington VA address on the website.
22 listopada 2023
Odpowiedź od Fadogear
We’re very sorry to hear about your experience, and we sincerely apologize for the confusion and frustration this caused. This is not the experience we want for our customers.
We understand your disappointment regarding the material. While some of our products are described as sweaters in style, they are produced as printed sweatshirts rather than traditional knit sweaters. We regret that this distinction was not made clear enough, and we appreciate you bringing this to our attention so we can improve the clarity of our product descriptions going forward.
Regarding delivery, our company is U.S.-based, while items are made-to-order and shipped from international production partners depending on the product. We’re sorry this was not communicated clearly at the time of purchase.
We would appreciate the opportunity to review your order and see how we can assist further. Please contact us at support@fadogear.com
with your order number so our team can look into this for you.
I received the wrong size and it took…
I received the wrong size and it took forever.
22 listopada 2023
Odpowiedź od Fadogear
We’re very sorry for the inconvenience, and we sincerely apologize for the longer delivery time due to the holiday peak season. During this period, production and shipping may take longer than usual.
We truly appreciate your patience and understanding, and thank you for bringing this to our attention.
Got this for my grandson for Christmas…
Got this for my grandson for Christmas n he loves it. The only problem I had was the shipping took forever.
21 listopada 2023
Like product but it took almost a month…
Like product but it took almost a month to receive my order
21 listopada 2023
Just a great product!
21 listopada 2023
Loved the hoodie idea Christmas present…
Loved the hoodie idea Christmas present Thanks
20 listopada 2023
We purchased for our daughter for…
We purchased for our daughter for Christmas. Arrived on time. Fit & color are great. She absolutely loved the combination of Snoopy with Miami dolphins & her name on it. We are so very happy with our purchase & she loves it so much- all of her favorite things. Would definitely order again!
18 listopada 2023
Good Quality/Pacakaging/Delivery/Price
Product was good quality and as described. Arrived within stated delivery time and was well packaged. Would definitely buy from Fadogear again.
17 listopada 2023
Don’t even want to give this company…
Don’t even want to give this company one star. They find it acceptable to take 4-5 weeks to receive an item. By the time I receive it, it will be past the day I wanted it for and I ordered mid November. And then they claim a refund could take 45 days. Completely unacceptable. The company needs to be shut down permanently. Still sitting somewhere in the universe awaiting to get to USPS for shipping. They do not give a flying care
19 listopada 2023
Opinia niezależna
Odpowiedź od Fadogear
We’re truly sorry for the frustration this experience caused, and we sincerely apologize for the long delivery time. This occurred during the peak holiday season, when production and international shipping volumes were significantly higher than usual, which unfortunately led to delays beyond our normal timelines.
We understand how disappointing it is when an order does not arrive in time for its intended occasion. Regarding refunds, processing times can vary depending on payment providers, but we regret that this added to your frustration.
Your feedback has been noted, and we are actively working to improve our communication, shipping transparency, and overall fulfillment process during peak seasons. We appreciate you taking the time to share your experience.
Products were good quality and…
Products were good quality and beautiful. Took longer than I thought to receive though.
28 listopada 2023
Never received my order
4 listopada 2023
Never received
I haven't received my quilt. No updates on my order. No communication whatsoever. Now I have to contact my bank for a fraud investigation.
8 listopada 2023
I got the wrong hoodie!!
I got the wrong hoodie!!! I ordered a detroot lions snoopy hoodie and recieved a San Francisco hoodie!!!!
30 października 2023
Odpowiedź od Fadogear
Dear Jaime,
We sincerely apologize for the inconvenience caused by the mix-up in your recent order. We understand how frustrating it can be to receive the wrong item, especially when you were expecting a Detroit Lions Snoopy hoodie and received a San Francisco one instead.
To assist you promptly, we kindly request that you provide photos of the incorrectly received item. This will help us investigate the issue further and ensure we take the appropriate steps to resolve it for you.
Please send the photos to our customer support email at support@fadogear.com, and include your order number in the subject line. Once we receive the photos, we will expedite the process to either resend you the correct Detroit Lions Snoopy hoodie or initiate a refund, based on your preference.
Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding as we work to rectify the situation.
Thank you for choosing Fado Gear, and we look forward to resolving this matter for you swiftly.
Best Regards,
i haven't received a tracking number…
i haven't received a tracking number and i would like to know when my order is coming why ask for a rating when the product haven't been delivered yet
3 listopada 2023
Never received my package
5 listopada 2023
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