I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... Zobacz więcej
Reakcja na opinię
Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... Zobacz więcej
Good size and most importantly very good battery life. Have now bought a couple of Eyetek and their customer service and technical help is second to none. Even very stupid questions and problems cau... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.
Dane kontaktowe
Unit 3, 229 Derby Road,, DE21 6SY, Derby
- 01332 280887
- sales@eyetek.co.uk
- eyetek.co.uk
3,8
Dobra
318 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
An excellent company
An excellent company. I'm very pleased with the product I ordered and quick delivery too. Discreetness if required, I can't fault them so 5 * from me.
10 stycznia 2021
Great products good price
First time buying from this company I received a great product at a good price and it was posted out to me very quickly
9 stycznia 2021
Cant fault the service
Cant fault the service, order placed and here within a couple of days. The product looks good but the instructions could be written better. The quality of the recording is pretty spot on so no complaints
18 grudnia 2020
Excellence.
My items arrived very quickly, discreetly packed and as described. I had a query and I wasn't supported by one but TWO people. Very professional and helpful company.
11 grudnia 2020
all came quickly proffesionally made…
all came quickly proffesionally made and as described
7 grudnia 2020
Pen is ok but not brand new. Disappointed for price.
Pen arrived in good time and looks fine BUT on inserting memory card into my laptop I found someone elses footage on it. This item is not new!!!! Considering price I would expect it to be brand new.
3 grudnia 2020
Odpowiedź od Eyetek Surveillance
Dear Frances
The footage on the pen is put on by us, as we test each item prior to shipping to ensure no faulty ones get sent out to the customer.
If you are unhappy with the pen it is no problem returning it for a full refund.
Very efficient and reliable service.
15 listopada 2020
Their technical support was very helpful
14 listopada 2020
Absolutely brilliant after sales…
Absolutely brilliant after sales service, 'Phil was brill' Late problems with a previous purchase and they took time and effort to successfully resolve the issue free of charge. Very impressed and would happily recommend them.
7 października 2020
Opinia niezależna
Excellent customer service and after care!
I would like to honestly comment that the after care service provided by Eyetek Surveillance is outstanding. I had a query regarding a damaged part in September 2020 regarding an item purchased. They were very helpful and able to resolve my query within 48 hours, which I am still in shock. They have any amazing team that is willing to listen and help their customers in anyway, which I experienced first hand. Thanks again guys and I look forward to shopping with you in the near future.
4 października 2020
Opinia niezależna
Great service from Eyetek
Great service from Eyetek. I was able to contact them asking for advice and I had a very swift response to my question. They know their products and are very helpful.
25 września 2020
Opinia niezależna
I had some problem with the place that…
I had some problem with the place that was to except my parcel, eyetek was very efficient ,immediately sorting this issue out so , I would recommend this company they have a great personal touch
23 września 2020
Opinia niezależna
Good service and prompt response
Good service and prompt response. Many Thanks 😊
21 września 2020
Opinia niezależna
In this day and age i thought such good…
In this day and age i thought such good service was a thing of the past...very impressed by the communication and speed ... five stars for sure and would not hesitate to recommend this company...
17 września 2020
Opinia niezależna
It's very good easy to setup
It's very good easy to setup, good quality of the camera. Sometimes it's offline but nothing to worry you just need to reset the charger and in few minutes it would be online again.
31 sierpnia 2020
Opinia niezależna
Highly recommended
First class customer service and top drawer equipment.
Highly recommended
26 sierpnia 2020
Opinia niezależna
Odpowiedź od Eyetek Surveillance
Dear Shaun
Thank you for taking the time to review our business, we're glad we were able to help.
I will pass your comments on to the team.
Phil Stevens
Director
Incredible!
Well what can I say? Eyetek really do put the customer first! I bought two items and had to send them back, even though there was nothing wrong with them. I drove the products back myself even though this wasn’t necessary and was greeted by Mandy the owners wife who was very understanding. I felt like they really do care about their customers. Ignore the bad reviews because from what I have experienced, they are a company that will sort it out for you regardless of the query, even if you have had second thoughts. Thank you to the Eyetek team. Their customer service is second to none! X
17 sierpnia 2020
Opinia niezależna
Odpowiedź od Eyetek Surveillance
Hi Mathew
Thank you for the review, we do try and offer our customers a first-class service and this type of feedback makes it all worthwhile.
Phil Stevens
Director
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