extreme eyewear ltd Recenzje 

214
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I never write reviews on anything, but the service I've had just from extreme eyewear has been above what anyone would expect to receive and therefore I'm submitting this review. First class service t... Zobacz więcej

Oceniono na 5 z 5

The product was expensive and I was worried that I wouldn't be satisfied, I needn't have worried. First class service with very regular email updates. I am over the moon with my glasses and genuine... Zobacz więcej

Oceniono na 5 z 5

Really impressed -ordered some varifocal ray ban sunglasses for DH; great service (they kept me informed, double checked details to ensure accuracy & provided personable updates), fast turnaround (sun... Zobacz więcej

Oceniono na 5 z 5

Prescription goggles. Excellent from start to finish. Easy to navigate and order website, sending image of prescription online. Received PD(Pupil Distance Glasses) in post after a couple days, returne... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia okularów
  2. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

We apologise we don't have thousands of reviews but we feel actively paying to get customer reviews (which is how other companies do it!) is misleading, so what we have on trustpilot are genuine reviews from customers who sourced to do it themselves. We are proud of the service we provide and feel our genuine reviews back this up. We always treat every order individually with an optician looking over each individual prescription eyewear sale. This both ensures measurements are correct and that every job leaving us is optically correct. We supply sports sunglasses, prescription sunglasses and sports eyewear. From Oakley to designer Ray Ban sunglasses and ski goggles


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

214 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(214)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Found this company listed on Rayban as a genuine stockist. Easy to use website, speedy service, great price and I love my new shades! Thanks!

29 czerwca 2014
Opinia niezależna
Oceniono na 3 z 5

Slower than website said with no communication

Ordered prescription Rudy Project sunglasses. Website suggests might take up to 2 weeks. After 3 weeks of hearing nothing I made contact. EE said it always takes 3-4 weeks as coming from Italy. Would have been nice to know that. After 5 weeks I made contact again. Told were on their way. They did arrive well packaged a couple of days later.
Simple paperwork and no apology. Not even a lens cloth. Surprising for nearly £600.
Info in box says all RP Ketyum sunglasses come with 2 pairs of replacement lenses as standard. Mine didn't. Where are they?
Still, nice pair of glasses, which is what I wanted.

11 czerwca 2014
Opinia niezależna
Logo extreme eyewear ltd

Odpowiedź od extreme eyewear ltd

We are sorry to hear you didn't get the communication you should have. The Rudy Project Ketyum you ordered is their hand crafted flagship piece and is currently taking Rudy longer to manufacturer than their best sellers (Rudy Rydon, Magster and Noyz) which are taking 2-3 weeks. We were chasing every other day but I do agree this could have been passed onto you better, for which we're sorry.

The Rudy Project sunglasses (as with Oakley, and Adidas) now come with cleaning pouches and not cloths, you should find a pouch in the box. If not please inform us and we'll get one straight out to you.

Unfortunately all prescription sunglasses only come direct from the brand with one set of lenses. I appreciate that the info states two sets of plano lenses which is confusing, but they often tend to package the sunglasses with the same literature. All the brands do this including Oakley and Adidas so we do get the question often but this is controlled by the brand and not ourselves. We would love them to supply two sets as standard.

If you were expecting two sets of prescription lenses we can exchange the Ketyum frame you have under our return policy for an exchange to the Rudy Project Rydon with two sets of lenses which is a similar style frame.

We do appreciate your custom and your feedback will be acted upon.

Oceniono na 5 z 5

1st class service

i ordered my Rayban selection and i was so suprised to get them on time and i also selected the store i wanted them sent to so i could them up. it was a fantastic experience and never thought i would get them this way. Its so easy so i hope everyone gets the service i did.

26 maja 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent service, and quick delivery !!

I can for sure recomend to buy from extreme eyewear.

They are providing excellent Service from even before you have placed an order at them. Simon was very friendly when speakin on the phone with him.
And quick replies on emails too.
Prescription inserts seems to be precise, I can easily read with the sunglasses.

Less than 2 weeks from order of the glasses till delivered in Denmark.

5 maja 2014
Opinia niezależna
Oceniono na 5 z 5

Very impressive

I was very nervous, ordering prescription glasses for the first time - on the net…however…. they are perfect and the vision, (particularly for cycling, with the 'wrap around' Nike sun specs), is outstanding
I have to say, from the very beginning… help and advice on line, all questions answered - very promptly - to the taking of the order until actual delivery, the service has been exemplary : I am extremely grateful, and very, very happy with the result. Many, many thanks : Ten out of ten – all round.
Jan McEwen Payne

21 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

Honest...

Spoke to Simon on the phone and his advice was superb. Wanted Oakley but have a high prescription -4.25 and he gave great HONEST advice. Been a while to make due to not meeting their exacting quality standards but told today they have been shipped - Can't wait!

11 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

Fantastic, Fast and friendly service

I ordered a set of Adidas prescription glasses last Tuesday from extreme Eyewear.

I called them on Wednesday to ask if they could deliver the glasses before the following Thursday as I was off to Australia. They checked and they were in stock.

Less than 4 working days later they arrived. What a fantastic, quick and friendly service. Will defiantly recommend and order again

2 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

quick service, excellent sunglasses

I was a bit concerned ordering prescription sunglasses over the internet - but when they arrived sooner than expected they were fab! They fit well and the prescription is spot on.

10 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Trouble free transaction

Ordered a pair of prescription Oakleys. Helpful on phone when confirming details etc. arrived within 10 days ordering. Very pleased with the sunglasses.

8 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent Service & Excellent Price

I needed some sunglasses with prescription lenses so contacted extreme eyewear. The advice I received was excellent and at a price that was cheaper than another online retailer. Glasses were delivered in 2 weeks as promised. Excellent service.

3 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Fantastic! would recommend to anyone!

I came across extreme eyewear when searching for somewhere to get the snow goggles I wanted after being let down by another retailer. With only a couple of weeks left before travelling I had started to panic I wouldnt be able to get any on time.

I found the ones I wanted on the website and decided to phone the shop before mking my purchase to ensure they were actually in stock.

I was informed they were not but they could be ordered from the manfucaturer and they would have them by Tuesday to post to me. The goggles arrived on the Wednesday.

I could not fault this service one bit. I just wish I'd found extreme eyewear in the first place. But this will be my first port of call in the future!

28 stycznia 2014
Opinia niezależna
Oceniono na 5 z 5

Great offer, perfect price even including shipment

Because of my bad view it's hard to find the exact sunglasses or goggles that I want in Belgium. They always say that the glasses or inserts will become to thick. Adidas (inserts) is the only option for me here. And it's very exepensive.
But at extreme-eyewear I can get almost everything I want, I'm very pleased with my inserts for my Oakly Snowgoggles.
I already know where I will buy my next prescription sunglasses.

13 stycznia 2014
Opinia niezależna
Oceniono na 5 z 5

fantastic !!!!

Can't recommend Extreme Eyewear highly enough. Great customer service with first hand advice and quality products.

7 grudnia 2013
Opinia niezależna
Oceniono na 5 z 5

Refund problem & Resolution

I ordered four items via the web site and paid with my credit card. Due to a glitch on the invoice, I was advised via email to order and pay again with a full refund promised for the first order.
One week later, I was still awaiting my refund and contacted Extreme Eyeware via email. The response I got from one of the staff was initially slightly dismissive and vague, consequently, I lost faith in them (having never used them before) and sent back a strongly worded email expressing my dissatisfaction.
I was impressed when I received an answer from the manager who was actually on holiday at the time, and who came across as genuinely concerned that I had not received the level of service that he would have wanted.
The next day he was back in the office and pursued the matter rigorously, keeping me informed every step of the way. When the matter was resolved, his final act was to offer me a complimentary gift for my hassle (which to be fair, was negligible).
So in summary, the manager of this company comes across as genuine and sincere in the company's wish to deliver maximum customer satisfaction and could not do better when it comes to resolving a problem (which is the true measure of any company because nobodys perfect and problems do occur).

17 września 2013
Opinia niezależna
Oceniono na 5 z 5

Fast and best value I could find on the web giving real quality.

I wanted some prescription lenses for my Oakley Fast Backs and did a fair amount of research on the 'net looking for the cheapest prices. These guys came in the lowest and delviered within about a week (Sunday order, Friday they arrived) which was fantastic. The quality of the lenses are awsome (Oakley-branded) and I can't fault them. I emailed them to tell them I was v happy with their service and they sent me a link asking to fill this in, which I am more than happy to do. Cheers, Joel

8 września 2013
Opinia niezależna

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