evernorth.com Recenzje 

If there were an option for less than one star I would have picked it. Horrible experience, worst rx coverage you can buy. The rx I was trying to fill required jumping through several hoops. That was fine but every time I met their requirements they would change them or add more requirements. This company feels like a scam, they gladly take your money every month and then fail to provide you the prescriptions your doctor has ordered. They should be shut down! Please urge your employer not to use this company for rx coverage!

Transferred health insurance to Premera BCBS which uses Evernorth Health Services(incl ExpressScripts and Accredo Specialty Pharmacy). Evernorth is singularly the WORST pharmacy coverage in existence. They are inaccurate, slow and they routinely make critical errors. The most major mistake I experienced involved their mishandling of a time critical osteoporosis injection that resulted in almost 4 week delay on a 6 month injection cycle. They are just asking to be sued at some point. Absolutely stay away from Evernorth if you value your health.

Since Evernorth took over Express Scripts I have experienced two "out of Stock" delays (months) on long term critical prescriptions. I never once experienced this with Express Scripts. Something is seriously wrong with Evernorth.

Prescriptions are repeatedly held up, and require follow-ups by my doctor in order to get them to proceed. Admittedly, this happens only with a restricted medication, but why should it, once a physician has approved its use by writing a prescription? One learns of the delay only by entering the website and checking on the delivery status, only to find the word "Stopped" on the progress line. This, or some other reason for the delay, occurs month after month, causing time to be wasted both by myself and my physician. Before Express Scripts (now Evernorth) took over the gateway to my United Health Care Medicare Advantage plan, there was never a problem. Responses to messages sent to Express Scripts/Evernorth on their website are responded to quickly and politely, but this is little consolation.

Their chat function doesn't work, the app updates don't work, and they are difficult to contact when there are medication problems. Horribly run organization.

Worse platform ever. The website never works. Files prescriptions wrong. Keeps you doing extra work. Has to keep you on the phone for minutes to refill the prescription after saying to refill it. I utterly despise this platform. Horrible, horrible service since my script changed and their system filed it wrong now I have to suffer.

Sent my home medications to the wrong address and I have never received. When I called, they tried to say I changed my address until after 3-separate calls, I spoke to a supervisor. I filed a HIPPA complaint. I will not fill with them again. I can go to Walgreens and have things done right.

If I could give zero stars I would. They take more than two weeks to fulfill a prescription that doctor electronically submitted to them. I run out of all my meditations because they require prior authorizations and then “coverage reviews“ for medications I have been taking for years. If my insurance did not require me to use them, I would never use them again. Truly awful.

I have only ever had great experiences with them. I’ve had 3 deliveries, each time customer service was great. One time the delivery people were giving me issues, I called customer support and she got it resolved right away! I have tricare and that has always been very easy.

They are great for prescriptions that are written for three month supplies. But they are the absolute worst for prescriptions for one month. As in, they will just deny them with the explanation that the prescription was denied because it is for one month or less and to feel free to get you doctor to re enter the subscription for over one month. If profit and maximizing margins are the only thing you care about, then you will love this company. However, there is not a lot of good will or humanity. For a few pennies more, I think the human experiences at your local pharmacy is priceless compared to this. I'm done.

Since the TRICARE change to Evernorth I no longer get notices of what prescriptions need my attention to update info before they ship. Several times they have been out of several medications that prior to them taking over never were. Got one notice they said were out and didn’t know when they would get it in. Went to local pharmacy and paid much higher price then next day Evernorth notified me prescription was now in stock. Previous company was so good with constant updates and notifications. Changed from never a worry to constant problems. Right now USPS has a tracking code for a delivery from Evernorth today but in Evernorth app there are no prescriptions that have shipped. They don’t keep status / info updated in their app beteeen current to outdated prescriptions. So sad.

I have been dealing with express scripts for years and normally they would resolve any issues quickly and efficiently. That's not the case now that they ars part of evernorth/CIGNA. They seem to deliberately put obstacles in the path. They tell you that everything has been resolved and you get a notice that the product is scheduled for delivery on X date. Then find a different reason not to ship and don't bother to notify the customer. The customer finds out when the medicine doesn't arrive. If you can avoid doing business with this company or it's parent company CIGNA then you'll be better off.
This last time trying to get a prescription I have talked with the representatives 5 times and their their supervisors 3 times and I'm still waiting for my medicine.
The only good thing I can say is their prices are lower than your local pharmacy but it's not worth the trouble.

This company doesn’t deserve a minus 0, a 1 star is entirely too high for this company.

I’m a senior superintendent for a huge company that pays millions a month for our insurance. I just had United Health with the last company I worked with, I had no problems with them mailing a controlled medication to me. On Friday afternoon I go to my doctor and told him I was traveling for this new company so I was going to try their Express Scripts. To my surprise, they refused to fill or mail my sleep apnea medication, this is gotten ridiculous. Once my company finds out that I will need to drive home three times a month to pick up my medications and neglect the job, I’m sure they’re not going to be happy with Cigna. This is a must for a traveling superintendent. I plan on contacting our VP Monday morning so I will follow up once I find out the outcome. If Express Scripts is willing to cost Cigna millions a month, they deserve it to put up with that nonsense. These uneducated Pharmacist need to realize, everyone isn’t a drug addict because they have to take controlled medication. This... We will see how my company handles this. Losing a Superintendent over an incompetent pharmacy isn’t going to go over well at all.

If you go with express scripts, ever north, you will be sorry.. I belong to the Detroit carpenters blue cross and blue shield. these people are the most arrogant, rudest people I have ever dealt with in my life. I left multiple reviews with different websites about how they treat you, i requested my prescriptions to be sent to Walgreens. Because I was done with them and they held one back one prescription. as hostage. Because I had a zero balance on my account, i did say that correct.... 0 balance on my account. It's a shame when you rely on your medications and you get them late,You don't get em at all and you have to spend hours and hours and hours and hours and hours on the phone dealing with this company. So I would suggest not dealing with them because you will be sorry.

If I could give them 0 stars I would. I will say that prior to my insurance updating in Jan. of this year I would have given them 3 stars. Not great, but at least they could do something with prodding. Now they don't seem to be able to. I have spent 5 months, countless phone calls and so many calls and visits to my doctor to get prior authorization information confirmed that it is just unbelievable at this point. The doctor has sent the information repeatedly, I have called this pharmacy repeatedly and I still have NO filled prescription. It seems to be the most disorganized mess. Every call I am told the same thing by customer service, and they seem to be completely unable to problem solve themselves. I detest that this is the pharmacy connected to my insurance and that I am forced to use for my specialty medication. What a waste of time and energy they have been.

Problems with refills and length of time waiting on meds. So i checked their review just to see if it was an isolated incidence. I found there reviews were 1.4 stars. I thought i could save money but the hassle is definitely not worth it. I do not understand how a company stays in business with all the complaints, Just use the local pharmacy while costing more they are far more professional.

This company is the worst. Never do to business with Evernorth or Cigna. Run to literally any other service or insurance company

used accredo/evernorth for 4 years for a script. No problem until I switched health insurance. New insurance needed prior authorization (PA) . Between Dr. and Insurance, medicine was approved. Insurance sent me a letter saying so and that they sent the PA to the Dr.
I called accredo/evernorth saying the PA was in, to call the Dr. to have script filled, that insurance and Dr. has the PA. A girl who was struggling to speak English kept insisting that I give her the PA 'number'. It wasn't on my insurance letter and told her again the Dr. and insurance has it. She kind of short wired, kept putting me on hold numerous times and really couldn't understand that the PA does not come from me, the customer. I told her to call the Dr. for a refill and it will go through because the PA was on file. She said she couldn't put in a refill because the script was on hold. I calmly explained yes, it is on hold because it needed the PA, which the Dr. has.......So she abruptly said she couldn't help me and gave me the accredo 'physicians' number.
And literally I went through the same EXACT SAME communication issues as with the previous girl. Nothing was resolved.
I found another pharmacy that handles the drug and will never use or suggest anyone to use accredo evernorth.

Since Express Scripts switched to Evernorth I’ve had nothing but problems. First I got a letter in December 2025 saying that they will no longer be carrying Mounjaro, and gave me 3 other pharmacies that I could use. I was extremely disappointed because I liked Express Scripts. They were very easy to communicate with and delivered my medication on time regularly. I switched to a local pharmacy that was listed. They were very friendly and helpful so it was fine, but after 3 months they ran my prescription and said insurance wasn’t paying. When I contacted Evernorth, they said I could now only use 2 pharmacies for Mounjaro - Walgreens or Express Scripts/Evernorth. That was strange since they told me I COULD’T use them in December, and I had been using another pharmacy for 3 months, but I was hopeful that it would be as good as before. Nope, sent them the script and they say “oh, no you can’t use Evernorth because you aren’t eligible for home delivery.” Then why did you tell me I could?? So, I sent the script to Walgreens. It didn’t pay. I got a letter in the mail at about the same time saying I had to have a 3 month prescription, so maybe that’s it. Had doctor’s office send a 3 month prescription. Nope, no luck. I reached out to Evernorth today and NOW I’m being told I can only use CVS or Wal-Mart! WHAT?? Three changes since December? Or do they just not know what they are doing? This is utterly ridiculous! They are wasting my time, the pharmacy’s time, and my doctor’s office’s time. I am so frustrated I may quit taking it. Is that the goal?? To make people quit so they don’t have to pay for expensive medication? Let’s see how expensive it is when I stop and my diabetes becomes unmanageable. Let’s see how expensive those subsequent health problems are. I keep thinking, how do elderly people or low functioning people manage all of this? I suspect they are going without medications due to the confusion. I get they have to manage their bottom line, but these choices affect peoples’ lives! I plan to make my employer aware of the problems we are having, and encourage searching for other providers.

Evernorth - connected to Accredo specialty pharmacy - delays patients access to meds on purpose. I spend hours each month calling and fighting to get my medication that I've been on for years. PATIENTS: look at this class action lawsuit against the company for DELAYING/DENYING access to meds ON PURPOSE! Google Accredo Specialty Pharmacy Class Action lawsuit by Loevy and Loevy lawfirm