Eurostars Hotel Company Recenzje 

A piece of paradise in the heart of Naples absolute relaxation, Giuseppe whit his smiles and passion, was the very King of our unforgettable experience at The Hotel Excelsior. We will definitely return

Eurostar das letras in Lisbon has very bad service impossible to reach over the phone and no reply to emails

EUROSTARS REY DON JAIME. VALENCIA Reserve en el mes de mayo una habitación doble para dos personas para el 26 de Julio, Pagué el Precio de una doble para dos personas y avisé que mi llegada sería tarde 12:30 de la madrugada y sorpresa al subir a la habitación era doble pero de uso individual. Encajonada y vistas al muro amarillo.
La próxima Vista a Valencia que será en breve me pensaré si vuelvo a reservar en este hotel.

Eurostars I sivilla
D. 12.07.25 kl 23:50 checked vi ind.
Et godt ophold Lusus morgen buffet, men den kvindelig receptionist ved check ind var ret uhøflig.

Precios elevados, pero la calidad excepcional.

I began the booking process on a different online platform and I completed it on the hotel site: before the payment, I was not required to check all the data and the confirmation of the reservation arrived for a different period.
I quickly called and wrote some emails to modify the period, but their "customer policy" did not allow it, neither paying an extra charge for the change (this their negative reply), even if it was previewed in their confirmation email.
So they put my money in their pocket without giving anything back!
I'm going to have legal assistance....

Great 5 star hotel in superb location in Barcelona. Lovely rooms and friendly staff.

Servicio atención cliente nefasto no pude acudir por fuerza mayor apagón electrico en España y no me devuelven mi dinero

Wir waren in Valencia in dem Eurostars Hotel und dafür das es 4 Sterne sein sollen waren wir echt enttäuscht.
Das Personal an der Rezeption hat eher desinteressiert gewirkt.
In unserem Zimmer hat sich fast eine Ameisenfarm getümmelt! Man konnte kein Essen oder Getränke offen stehen lassen.
Das Zimmer an sich hatte auch schon seine besten Tage hinter sich, aber es war wenigstens sauber dort.
Beim Bestellen durch den Zimmerservice waren ganz viele Speisen nicht auf Lager und das was wir bekommen haben war dann trotzdem das falsche. Man konnte es aber essen.
Die Matratzen waren auch sehr unbequem und wahrscheinlich noch von 1900 Frühling. Rückenschmerzen waren in diesem Aufenthalt mit inbegriffen.
Die Messer beim Frühstück haben auch eher an Kinderbesteck erinnert und zum krönenden Abschluss wurde mir Unterwäsche durch die Reinigungskraft geklaut, da sie wahrscheinlich dachte es handle sich dabei um Müll…
Kann ich echt nicht weiterempfehlen!

Ladrones!!!! Te cargan en la tarjeta reservas anuladas!!!!

Soggiorniamo da anni al Monasterio de San Miguel del Puerto di Santa Maria con grande soddisfazione e, ove presenti, diamo la precedenza ad alberghi affiliati a questa catena.
Unica grande delusione l'Eurostars Delicias a Zaragoza: 4 stelle inesistenti, penoso è dir poco.

Eurostar Lucentum, Alicante. Staying here at the moment.
We entered to a cold room and it took us some time to work the air con out. After 30 minutes the room was warming. We are in our seventies and do rest up in our room for a little now and then through the day. We don't always want to be out for hours on end at night so a tv is a facility which is necessary to us. So is room service but the hotels menu which I downloaded was solely in Spanish, why?
You obviously have an international clientele so why not cater to all of us?
We assumed that as this chain is quite large that there would be more than just Spanish channels on the tv. The remote has a Netflix button but the tv is not connected to the Internet! After querying this I was told that this was for clients security! So in effect it is pointless advertising this as a facility to anyone other than the Spanish.
We are on the fourth floor which is quite noisy from the road.
On the upside the bed and pillows are comfortable.
I think I should point out that we have stayed in the Centrum and Mediterranean previously and have had no problems in either. Perhaps it is that we are 'slowing down' now and spending more time in our room, that this has become an issue!
This is nothing more than a 3* and the word 'Eurostar' should not be assigned to this hotel.

Tenía reserva el apartamento Tándem Calahorra en Córdoba España propiedad de EUROSTARS HOTELS .Tres dias antes uno de los huéspedes [mi madre], se cae y fractura la cadera y lógicamente la operan de urgencia. Yo informo de inmediato para q cancelen la reserva por fuerza mayor, pero se han NEGADO, a pesar de enviar el informe de urgencia y médico.
Me han dicho que cumpla yo con la reserva de las 2 noches y me hospede en otra fecha, de lo contrario me van a cobrar TODO el dinero.
Una empresa "prestigiosa" necesitan quedarse con el dinero porq digo yo, pueden quebrar. Demuestran ser inhumanos e intransigentes ante un accidente por el cual mi madre estuvo muy grave hospitalizada .
NO LOS RECOMIENDO.

We stayed at the Warwick hotel Brussels from December 2 to 5th 2024. The room was cold and no heating at all in the bathroom but t was in need of renovation. We found the concierge extremely unhelpful to any requests certainly would not recommend this hotel to anyone

Tenía una reserva hecha con el Eurostars Isla de la Toja para disfrutar de su balneario los 5 y 6 de diciembre. El día 3 me llaman, diciendo que su balneario estará cerrado por Huelga de su Personal. las opciones : cambiar fechas, o la anulación de reserva. Puesto que en esas fechas en esa isla no hay nada de lo que disfrutar a no ser sus balnearios , pues ya me dirás... No me ayudarón a buscar alternativas de otros balnearios...nada.Por mi cuenta llamé a todos los de la zona pero estaban completos para esas fechas. Al final conseguimos uno en la zona de Vigo por los pelos y pagando más por no tener reserva anticipada . Esta cadena por lo que a mi respecta puede seguir de huelga indefinida. a 48 h de tus vacaciones te joden los planes y sin más que un "lo siento, es lo que hay Huelga "Ni siquiera una compensación o una ayuda para buscarte opción en otro balneario.Nada de nada..Desastre de cadena

I would like to express my dissatisfaction to customer service, because I have sent them several emails to justify the reasons for not being able to be there for my stay, and I never received a reply.

I was trying to book a number of hotels for a tour I was planning. As with other hotels I thought it would be beneficial and easy to register as a member- I was wrong. I have attempted a number of times , in English and Spanish, but keep getting an error message. Despite emailing Eurostars customer services I have been unable to register. If the company can’t manage a simple registration then I won’t trust it to get my bookings correct

While we were on holiday we had money stolen from our room. I reported this to yourselves and spoke to the on-site rep Neil who was not useful at all I was told to go to the next town to report this to the police, how was I suppose to do this when our money €350 and £60 had been stolen I had no money I was then told to use the bus, which also costs money, Neil then went on to tell me about the two break ins at his property, why I needed to know this I don’t know this was not helpful at all. Totally disinterested and no compassion whatsoever a total waste of my time.
Theft seems to be a common theme at the hotel because that caused me to dig further to find others who had also experienced the same as we did. I was assured by Neil that they weren’t Jet2 customers but this is untrue because I contacted them and same as myself no help was provided and the hotel were disinterested and the hotel manager rude to which Neil said I’m saying nothing which speaks volumes.
Neil apparently was to write a report about this incident, which I still haven’t received if one was ever filed.
Then to add to this the pool lifeguard had taken a disliking to my son and nephew from day one. Going up to them most days telling them not to do things and they were doing nothing different to any other child in that pool.
The final Saturday numerous children and adults were jumping into the pool from a small wall the lifeguard came to me to say my son and nephew could no longer go in the pool singling them out from everyone else. I did say what about everyone else and then he said I’m speaking to my manager about this. This was the first time he had spoken to me and I did say I will speak to the boys and they left the pool. The day after the lifeguard told me reception wanted to speak to me I said ok and was going to speak to them when we left it was our final day we were checking out at 3.00pm.
At 1.00pm Neil Jet2 rep arrived at the pool with the hotel manager to say they had been a report of aggressive behaviour and we had been evicted I asked for the reason and they said nothing and that they had blocked the room card and we had to leave.
I mentioned about what had happened the day before and how the lifeguard had singled the boys out and that there was no aggressive behaviour whatsoever and I had witnesses to verify this and why were we been singled out, again no response and total disinterest with anything I said.
The lifeguard stood and laughed and yet he said the boys were aggressive he was a grown adult acting like a child laughing as we were told to leave.
Lucky for us we were checking out that day.
I am absolutely disgusted with how we were treated this holiday we had been violated our personal belongings gone through and money taken. I even put the do not enter sign on the door following this and they still continued to enter the room because I was in the room when they did this, this was reported to Neil too yet we were the bad ones how is this so.
Then total disregard in anything I said to them about the aggressive behaviour which I 100% still to this day do not know what it was about I just had to assume it was what happened the previous day when I spoke to the lifeguard because no one said and to also do that knowing that all of our money had been stolen including my taxi fare home whilst staying at the hotel is totally uncalled for.
Also being type 1 diabetic it is imperative that I keep my insulin cool and I was made to walk around Calette De Fuste with my suitcase for hours with my insulin in the peak hour sun with our suitcases because we couldn’t leave them at the hotel which would have kept the temperature of my insulin at a stable temperature for use.
As well as the reviews from previous visitors there were people around the pool that had also had money and items stolen from their rooms so no we weren’t the only ones and I would never go there again not just because of the theft but how we were treated by the hotel and yourselves they should be ashamed of themselves.

Su sistema de reservar llega a ser fraudulento

El hotel Eurostar torre Sevilla nos estafó nos han cobrado unas reservas que no se aceptaron, cuando ellos mismos las habían anulados en la aplicación, un robo una mala praxis a toda regla ya veremos como acaba, si alguien quiere información de lo ocurrido este es mi número 639609886