ETO Recenzje 

I made a quite last minute, personalised, purchase of the ETO Wine Flask for our son's birthday.
I cannot praise customer service by Bea enough. She made it possible that my order arrived before time and I was kept informed at every stage.
Our son has always wanted this product and was so delighted. I would definitely recommend ETO.

I made the bad decision to have my item personalized locally. When that didn't work, I contacted customer service to order an engraved replacement. I worked with Bea who was wonderful! Not only did I get my item in time for our event, Bea gave me regular updates about the status of my order. I would totally order from them again!

Couldn't rave enough about the customer service at Eto. We adore our decanter and needed a replacement glass base. Bea in Customer Service assisted us in making sure we had the right one, was super responsive, and kept us apprised of shipping, etc. Customer Service at a level that you just don't experience that often these days! Thank you for taking such good care of your customers!

Brilliant customer service from Eto, and the product was delivered in super quick time. The team kept us informed at every stage which went above and beyond. Highly recommended and so nice to deal with a company that actually cares.

We love the ETO decanter - it is lovely to look at, the design makes it something you want to put on the dinner table and it keeps the wine tasting perfect for weeks! We have had it for well over a year and it is well used - no more wine wastage! I wanted to order one as a present to take abroad but time was very tight so I emailed the company to see if they could help with a next day delivery. Their response was immediate and Bea went out of her way to ensure it would arrive in time, tracking the package and keeping me updated the whole way. I cannot emphasise enough how incredible Bea’s customer service has been - a rare experience and would highly recommend both the product and the service. It is now in my hand luggage ready to make someone in Denmark very happy. Thank you Bea!

Great customer service! They responded quickly and efficiently to resolve my change order. I would highly recommend!

The eto decanter is a beautiful product that works well at decanting and storing wine between uses. Beyond that, eto's customer service is exceptional. While cleaning my approximately one-year-old decanter, the glass base shattered as I was reassembling it. After weeks of delaying looking up replacement pieces, I quickly shot an email to customer service over the website's chat feature to ask if the shattering was covered by the eto's lifetime warranty. Within minutes, an eto representative responded offering a free replacement glass base. I responded with my shipping information, and again within minutes, they had provided shipping confirmation and tracking number. No questions asked, just unheard-of timeliness of a response and resolving my issue. In today's era, this over-the-top customer service was a pleasant surprise.

After ETO’s customer service got in touch with me regarding my complaint, I am very pleased with the friendly way they handled it. I had complained that the spout was too sharp and that one could injure oneself. The second decanter was slightly better, but still a bit too sharp. Nevertheless, once you know this, you handle it more carefully. I have also submitted a suggestion for improvement; perhaps ETO will sort it out. The wine also pours out a bit too quickly.
The wine is kept very well, in the fridge or a wine cooler at 14 degrees. ‘Decanter’ is perhaps not quite the right word, as it mainly preserves the wine rather than retaining the sediment.
It is easy to clean,and is of very high quality

I received my ETO as gift at Christmas. It works very well and looks great.

A couple of days ago the fixed seal on the valve assembly came away when I was cleaning it. I emailed customer service and received an immediate response from Bea. She sent a replacement valve free of charge which arrived less than 24 hours after my initial email. Fantastic service.

For starters, the product is excellent, it's weighty, looks great, and works perfectly. Equally as good is the customer service. I smashed the flask by accident and contacted ETO and Bea got back to me and sent me a replacement straight away FOC !!!
Outstanding customer care. Thank you ETO, thank you Bea.👍🏻

I received this decanter as a gift. It looks good and actually keeps the wine drinkable.
I cleaned it by hand and cut my finger on the upper spout. The edge of the spout is very sharp and not properly rounded. For this price, that's unacceptable, so I'm deducting two stars. I took a photo of it and sent it by email, but unfortunately my message was ignored, which prompts me to deduct another star from the rating.
Ignorance never goes down well with customers.

We really like our ETO decanter. It means we can open a good bottle of wine without worrying about having to finish it, as it keeps very well. After about 15 months the seals had become tainted, so I contacted customer support. They got back to me very quickly, offered to send replacement seals free of charge, and shared some useful cleaning tips. Really pleased with both the product and the service.

I read many reviews before I purchased this $200 decanter. I was so disappointed the first day I decanted my Lovely Pinot Noir into the ETO and laid it in my wine fridge and wine poured onto the floor! I contacted ETO wondering if mine was defective and they told me it is not designed to lay in a wine fridge. It must be stored upright. I am returning it.

I love my ETO. It was actually a friend who showed me his ETO in Dubai where he was given it by a client. Such a lovely, elegant, simple but practical way to decant, store and serve wine. Highly recommend.

I purchased the ETO wine decanter in copper as a Christmas gift after admiring it in my daughter’s home. It’s so elegant. I’m hoping it will be a welcome addition to a new kitchen/ bar remodel.
E.H.

My 2nd ETO...I am a member of 67 PM. A year back an instagram post popped up for this band. I belong to 67 Pall Mall, Singapore. I asked the MW at the club about this product. Rave reviews. It's fantastic. I am about to order a 3rd for our home in the UK! It's excellent, elegant and does exactly what it says

Love the item. Did have an issue initially but customer services rectified it. Thank you.

This is a classy bit of kit and really works. 11 day opened wine tasted almost as good as when first opened. Excellent product

ETO has been wonderful! I placed several orders as gifts with personalization and ETO customer service was amazing every time! My questions were answered quickly, clearly and professionally. Ordering online is also very simple. Very happy customer!

My partner put the whole thing in the dishwasher and all I could taste was soap in the wine from that moment on. I ordered and paid for replacement seals and ETO contacted me to ask why… then gave me some really good tips to ways to get the detergent taste out of the silicon seals first. I was able to cancel my order and get a refund. Great service and sustainable!!