Eternal Wigs  Recenzje 

145
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have been very self conscious about my thinning hair, especially as it was front and centre so difficult to hide. From start to finish, the whole experience was exciting and emotional. I am absolute... Zobacz więcej

Oceniono na 5 z 5

I cannot recommend this company enough. During my cancer and chemotherapy journey, finding a wig that made me feel like myself again was incredibly important, and they exceeded all my expectat... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

My friend at prestige hair studios Wicklow bought a wig here, it came dirty used, the wrong colour and the wrong measurements. It cost €967, eternal wigs were made aware of these issues immediately an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing experience from start to finish! The quality of the human hair wig I purchased is incredible so soft, natural looking, and easy to style. I also visited the salon in Scotland, and the staff we... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami do włosów

Napisane przez firmę

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

145 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(145)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

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Oceniono na 1 z 5

Very telling that you replied to every…

Very telling that you replied to every review to say to reach out if you were directly affected, yet prestige hair studios who you actually owe the money to left a review and theirs is the only one you haven’t responded to. Absolutely disgraceful people, nothing but money hungry scammers.

31 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

This company loves to talk about…

This company loves to talk about “empowering women,” yet sent a dirty, used wig to a cancer patient and are now refusing to give a refund to the women-run local business that tried to help her?

My sister, who is undergoing cancer treatment and losing her hair due to this, was counting on this wig to help her feel like herself again. Instead, she received something used and unhygienic — completely unacceptable. The local small business that ordered it for her has been left stuck, down nearly €1000, and unable to get any refund or accountability from this company.

31 sierpnia 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hi
We’re genuinely sorry to hear you’ve had a negative impression of our brand. We’ve noticed that some recent feedback, including this one, may not be based on a direct experience with our product. We truly value honest and verified reviews from real customers, as they help us continue improving.

If you’ve personally purchased or used our product and encountered any issues, please reach out to us directly to us.We’d appreciate the opportunity to understand your concerns and make things right.

Thank you for taking the time to share your thoughts.

Eternal Wigs Team

Oceniono na 1 z 5

Refuse to give refund after sending unusable wig

My friend at prestige hair studios Wicklow bought a wig here, it came dirty used, the wrong colour and the wrong measurements. It cost €967, eternal wigs were made aware of these issues immediately and the wig was returned. No wig has been sent as a replacement and no refund has been given. They promised a refund 6/7 weeks ago and she’s still waiting. When she made a tik tok video about this her account was blocked! Disgusting behavior. This company is a complete scam.

18 lipca 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hi

We’re genuinely sorry to hear you’ve had a negative impression of our brand. We’ve noticed that some recent feedback, including this one, may not be based on a direct experience with our product. We truly value honest and verified reviews from real customers, as they help us continue improving.

If you’ve personally purchased or used our product and encountered any issues, please reach out to us directly to us.We’d appreciate the opportunity to understand your concerns and make things right.

Thank you for taking the time to share your thoughts.

Eternal Wigs Team

Oceniono na 5 z 5

I recently ordered the “Bella Wig from…

I recently ordered the “Bella Wig from Eternal Wigs and I couldn’t believe how natural the wig looks.
I chose the European hair quality and the quality feels superb as well as the color.
I have decided to order another. Their team was super helpful as well and I am very happy with my Purchase.

2 października 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Thanks for a great review.Much appreciated

Oceniono na 1 z 5

Appalling service – used wig sold for nearly €1000 and still no refund

My friend, who is currently going through cancer treatment, ordered a wig from this company back in July through a local hair studio. After waiting almost a month for it to arrive, the wig that finally came was clearly used, and very obviously faulty — it was dirty, balding, and in no condition to be sold, let alone for almost €967 plus customs fees.

This is absolutely unacceptable and deeply upsetting, the lack of compassion this company has shown is nothing short of disgraceful.

The company then promised a refund within 30 working days (even though they state 14 working days on their website), yet that deadline has long passed and no refund has been received. The lack of compassion, professionalism, and accountability from Eternal Wigs is shocking.

Do not purchase from this company. They are a disgrace and should be ashamed of how they treat vulnerable customers.

18 lipca 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hi

We’re genuinely sorry to hear you’ve had a negative impression of our brand. We’ve noticed that some recent feedback, including this one, may not be based on a direct experience with our product. We truly value honest and verified reviews from real customers, as they help us continue improving.

If you’ve personally purchased or used our product and encountered any issues, please reach out to us directly to us.We’d appreciate the opportunity to understand your concerns and make things right.

Thank you for taking the time to share your thoughts.

Eternal Wigs Team

Oceniono na 1 z 5

SCAM DO NOT PURCHASE FROM ETERNAL WIGS

SCAM DO NOT PURCHASE FROM ETERNAL WIGS. A local salon ordered a wig for my friend who is currently going through cancer. The wig arrived balding and dirty so obviously had been worn before. The wig was returned but 30 days later still no refund and the salon has now been blocked by Eternal Wigs!! Absolute disgrace to do that to anyone but there are likely people going through cancer buying from them directly and may be left out of pocket or sent an unusable wig. Shame on you Eternal Wigs!! Please please avoid

10 października 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hi

We’re genuinely sorry to hear you’ve had a negative impression of our brand. We’ve noticed that some recent feedback, including this one, may not be based on a direct experience with our product. We truly value honest and verified reviews from real customers, as they help us continue improving.

If you’ve personally purchased or used our product and encountered any issues, please reach out to us directly to us.We’d appreciate the opportunity to understand your concerns and make things right.

Thank you for taking the time to share your thoughts.

Eternal Wigs Team

Oceniono na 1 z 5

Disgusting and disgraceful treatment of customers…

I would not recommend that anyone purchase from here. My friend is going through cancer treatment at the moment and it was July when a wig from eternal wigs was ordered for her. It did not come until several months later, in the meantime another wig had to be purchased elsewhere. When it did finally arrive it was dirty, balding and clearly had been heavily used already! The business owner who had ordered this for my friend has been waiting for her refund of 1,000 back now for nearly 30 days! It is disgraceful and sickening a business can operate this way, especially in light of the fact, as is the case with my friend, a lot of customers who are ordering wigs could be going through something like cancer and really don’t need businesses that they turn to to help their confidence and self esteem scamming them and leaving them out of pocket, adding to their stress!

Stay away from this business.

10 października 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hi

We’re genuinely sorry to hear you’ve had a negative impression of our brand. We’ve noticed that some recent feedback, including this one, may not be based on a direct experience with our product. We truly value honest and verified reviews from real customers, as they help us continue improving.

If you’ve personally purchased or used our product and encountered any issues, please reach out to us directly to us.We’d appreciate the opportunity to understand your concerns and make things right.

Thank you for taking the time to share your thoughts.

Eternal Wigs Team

Oceniono na 1 z 5

Refund prestige hair studios !

Refund prestige hair studios !! Awful customer service! To wait over 30 days for a refund is a joke and to send a used damage wig in the first place for someone battling cancer is so awful 0/10

9 października 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hi

We’re genuinely sorry to hear you’ve had a negative impression of our brand. We’ve noticed that some recent feedback, including this one, may not be based on a direct experience with our product. We truly value honest and verified reviews from real customers, as they help us continue improving.

If you’ve personally purchased or used our product and encountered any issues, please reach out to us directly to us.We’d appreciate the opportunity to understand your concerns and make things right.

Thank you for taking the time to share your thoughts.

Eternal Wigs Team

Oceniono na 5 z 5

Mission accomplished

I “I wanted a beautiful custom made wig for my sister’s wedding.Have worn wigs before but couldn’t find the right blend or color.
I ordered a custom wig and it’s the most gorgeous human hair wig I have to say.
The wig looked so realistic and no one could tell I was wearing a wig.
Thank you again

9 października 2025
Opinia niezależna
Oceniono na 5 z 5

I had the most fantastic appointment

I had the most fantastic appointment, I have thinning hair and was nervous but I was completely at ease withing minutes and had a great time trying on different styles until I found what suited best. delighted with my purchase.

8 października 2025
Opinia niezależna
Oceniono na 1 z 5

Horrendous customer service. owes me money

I purchased a wig for a cancer patient that came to my salon. It cost almost 1k and I paid 287euro in customs. The wig took longer than expected to arrive. When I opened it it was dirty, faulty. Had clearly been worn, lace was pre it even though I didn't ask for that. I had to return it and I've been chasing my money ever since. Said 30 working days for a refund when the website says 14. Correspondance has been horrific not replying when I've asked for an updated taking days to a week to reply and always blaming it on another staff member etc. I'm at my wits end with this company and feel like I've no other options than legal action at this point

2 września 2025
Opinia niezależna
Oceniono na 2 z 5

Well due to the fact that I still do…

Well due to the fact that I still do not have my product that is now 5 days past the day it was supposed to be here I am not very happy. I'm the past when I ordered I knew it would be 30 days until I received it because it's an international order for me. But this last time for some reason they changed their courier and I still have no answers as to where my product is! They keep saying "we are in contact with the courier and we will get back to you"...I've been getting that for 5 days!
Once they change back to their original courier I'm sure there will be no problems.

26 sierpnia 2025
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hi Jamie,
So sorry for the delay,Yes our issue was with Fedex and the courier.But we have used an updated service now which is UPS to deliver your parcel.
Hope this helps
Thanks

Oceniono na 1 z 5

Has anyone had trouble getting their…

Has anyone had trouble getting their refund off this firm ? Ive I’ve been waiting 7 months to no avail. I have rang the company and was promised it would be resolved and that I would receive a full refund d in 30 days… 8 weeks later still nothing😡 then to be told they had trouble with the refund transfer! Still nothing. I had received a reply from lily to say she would chase this and that it was all sorted … still nothing

10 lipca 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Hello Joanne,
We are so sorry this took so long and the refund process should ideally be this period of time.Your refund has already been processed and we have confirmed this with the processing team,and do lets know if you need other assistance.

Oceniono na 5 z 5

When I first arrived Funmi made me feel…

When I first arrived Funmi made me feel very welcome. I was nervous about getting wig and how they would look on me, but she put me at ease and then we tried on some wigs until I was happy with my choice (European human hair) She gave me loads of advice on how to look after it and even styled it for me before I left the store. The service was excellent and my confidence has returned. Totally recommend especially if it's first time getting a wig. 10/10

4 lipca 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Thanks so much for the amazing review

Oceniono na 5 z 5

Gorgeous solution to hair loss

Gorgeous solution from the team to make losing my own hair more manageable. I’ve now purchased several wigs and they’re just incredible, so far undetectable which has been such a confidence boost - I’m no longer nervous about anyone being able to tell!!
The team are easy to contact and always so helpful!!

10 czerwca 2025
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Thanks Nikkie,Really appreciate your review

Oceniono na 5 z 5

Can't recommend enough! 5 stars

From the moment I spoke with Funmi, she instantly put me at ease. Very friendly, compassionate and helpful. The wigs are beautiful, soft and so natural. I can't fault the service and would highly recommend. The stylist was also lovely and great at her job. Thank you so much for a wonderful experience x

6 czerwca 2025
Opinia niezależna
Logo Eternal Wigs

Odpowiedź od Eternal Wigs

Amazing appreciate your review

Oceniono na 5 z 5

Eternal Wigs Perth Review

Funmi was knowledgeable, professional, empathetic and provided great service. Great quality product made of real human hair that feels and looks very natural.

6 maja 2025
Opinia niezależna
Oceniono na 5 z 5

I had a lovely experience today at the…

I had a lovely experience today at the Salon in Perth,the staff were professional and very knowledgeable about the products and I ended up purchasing a real human hair wig.The wig is stunning and looks natural!
Thanks to the staff of Eternal Wigs!
By far the best..

12 marca 2025
Opinia niezależna

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