Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej
Reakcja na opinię
I've ordered many times from Essential Photo and I wouldn't go anywhere else. Their products have really helped me to grow in my photography business and I wouldn't go anywhere else for new gear!
Great service, and price, they had it in stock, lot of other companies on back order. Kept advised via email through out the process, and arrived on time. Why would you use anyone else ?
I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... Zobacz więcej
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A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
First time using, great offer price and delivery next day! Will definitely be back for more!

Odpowiedź od EssentialPhoto & Video
Poor experience. Purchased item seemed to work OK until firmware update after a few days of testing caused some features to become unreliable. Pixapro/Godox were unable to provide original firmware & only solution they offered was to return for a credit on my account, not an exchange or a refund. Given the poor service, I have no wish to purchase anything else from PixaPro/Godox so a credit would be of little use.
Not the service I expected!
I have recently purchased nearly £20k of equipment from Essential Photo, partly from the photography show and partly online. The order placed at the photo show was not entered correctly by staff in their rush to serve other customers - no apology was ever received. The online order placed was delivered yet parts from one other the reflectors were missing and the unit had clearly been opened previously. Finally an order was placed and a 4-5 week wait time was advised (shown online as in stock) yet I got the same from Amazon next day!
So in all a little hit an miss, and their customer service needs to improve.
Highly recommend this company for its top quality products, excellent customer service and incredibly fast delivery. Thank you

Odpowiedź od EssentialPhoto & Video
When using a company for the first time, its always a gamble, however EssentialPhoto and Video had good reviews, so why not?
Website was easy to navigate, all the info was there. After doing an online search, they were also the cheapest.
Ordered a few items, checkout was straightforward and simple. Confirmation email received within seconds.
Had a reply next day saying there would be a slight delay sending items due to supplier issues, had the option of a refund, change the order or wait.
As I took the option to wait, had regular updates and a couple weeks later, my items arrived.
Overall, cannot fault the service and the items were exactly as described.

Odpowiedź od EssentialPhoto & Video
Website is really informative and well designed, making it easy to use. It’s now my go to place to purchase photography lighting. Fast delivery also!

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High quality product which arrived quickly with regular notifications.

Odpowiedź od EssentialPhoto & Video
I contacted EP for advice before I purchased my studio light. The information provided was extremely useful. It helped me make my choice easy. Highly recommend.

Odpowiedź od EssentialPhoto & Video
Their products are always excellent. Great customer service. I bought all my photography equipments from them.

Odpowiedź od EssentialPhoto & Video
Great service with fast secure delivery, items are good and well priced
I have bought allot of gear and found all to be good, packing good and on time.

Odpowiedź od EssentialPhoto & Video
Excellent service amazing affordable products often better than Profoto and Bron sensible postage charges will always shop here..

Odpowiedź od EssentialPhoto & Video
Really easy website to use, and the delivery was much cheaper than I had considered. My order arrived safely and well packaged a day earlier. Thanks to using DPD on this, as I've never had any issues, or heard anything bad from DPD. Overall, great service from start to finish.

Odpowiedź od EssentialPhoto & Video
I'd grown tired of sorting through the cheap knock offs on Amazon looking for a quality product. I am so glad that I came across Essential Photos & Video. Really great products and at comparable to Amazon. AND it's UK based so I got my products fast. Now it's my go to for all my photographic accessories and lighting. The light stand I purchased was sturdy and heavy duty. The LED light wands were perfect for the shoot I was setting up. I've used Essential several times this year, and the next time I need more products I won't be looking anywhere else.

Odpowiedź od EssentialPhoto & Video
Great company to deal with, excellent products and realistic prices, good customer service as well

Odpowiedź od EssentialPhoto & Video
The place I always go to for my kit. Recomended to me by a pro some years ago. Their online help is invaluable.

Odpowiedź od EssentialPhoto & Video
The service provided is fantastic. Products delivered quickly, and packaged well.
I have had any issues with any of the product I have purchased from Essential.

Odpowiedź od EssentialPhoto & Video
Aways excellent service and quality products.

Odpowiedź od EssentialPhoto & Video
Quick delivery and product (Flash trigger) works brilliantly (No pun intended !) Let me use all my flash system which I used to use with my Canon bodies with my new Fuji set-up.

Odpowiedź od EssentialPhoto & Video

Odpowiedź od EssentialPhoto & Video
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.