EssentialPhoto & Video Recenzje 

1025
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've ordered many times from Essential Photo and I wouldn't go anywhere else. Their products have really helped me to grow in my photography business and I wouldn't go anywhere else for new gear!

Oceniono na 5 z 5

Great service, and price, they had it in stock, lot of other companies on back order. Kept advised via email through out the process, and arrived on time. Why would you use anyone else ?

Oceniono na 5 z 5

I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakład fotograficzny
  2. Wypożyczalnia sprzętu audiowizualnego

Napisane przez firmę

A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1025)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 123

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

First time using

First time using, great offer price and delivery next day! Will definitely be back for more!

29 kwietnia 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Nick, thank you so much for your positive review! We’re glad to hear that you enjoyed your new order, and hope to see you again soon for any future kit you may need! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 2 z 5

Poor experience

Poor experience. Purchased item seemed to work OK until firmware update after a few days of testing caused some features to become unreliable. Pixapro/Godox were unable to provide original firmware & only solution they offered was to return for a credit on my account, not an exchange or a refund. Given the poor service, I have no wish to purchase anything else from PixaPro/Godox so a credit would be of little use.

3 kwietnia 2025
Opinia niezależna
Oceniono na 3 z 5

Not the service I expected!

Not the service I expected!

I have recently purchased nearly £20k of equipment from Essential Photo, partly from the photography show and partly online. The order placed at the photo show was not entered correctly by staff in their rush to serve other customers - no apology was ever received. The online order placed was delivered yet parts from one other the reflectors were missing and the unit had clearly been opened previously. Finally an order was placed and a 4-5 week wait time was advised (shown online as in stock) yet I got the same from Amazon next day!

So in all a little hit an miss, and their customer service needs to improve.

7 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Highly recommend this company for its…

Highly recommend this company for its top quality products, excellent customer service and incredibly fast delivery. Thank you

1 marca 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Tom, thank you so much for your positive review! We’re glad to hear that purchasing from us was nice and easy! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

Definitely will be using this company again +++++

When using a company for the first time, its always a gamble, however EssentialPhoto and Video had good reviews, so why not?
Website was easy to navigate, all the info was there. After doing an online search, they were also the cheapest.
Ordered a few items, checkout was straightforward and simple. Confirmation email received within seconds.
Had a reply next day saying there would be a slight delay sending items due to supplier issues, had the option of a refund, change the order or wait.
As I took the option to wait, had regular updates and a couple weeks later, my items arrived.
Overall, cannot fault the service and the items were exactly as described.

6 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Dan, thank you so much for your positive review! We’re glad to hear that purchasing from us was nice and easy! We apologise for the wait of your order, but we hope your order is serving you well! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

Informative and easy to use

Website is really informative and well designed, making it easy to use. It’s now my go to place to purchase photography lighting. Fast delivery also!

10 marca 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Liam, thank you so much for your positive review! We’re glad that we were able to assist you with your purchase and look forward to supporting you in any future purchases! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 4 z 5

good product descriptions

good product descriptions, quick delivery

6 marca 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi JD, thank you so much for your positive review! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

High quality product which arrived…

High quality product which arrived quickly with regular notifications.

26 stycznia 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Roland, thank you so much for your positive review! We’re glad you're enjoying your new order, and hope to see you back in the future! Your feedback is greatly appreciated. Have a great day!

Oceniono na 5 z 5

Very happy

I contacted EP for advice before I purchased my studio light. The information provided was extremely useful. It helped me make my choice easy. Highly recommend.

21 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Tim, thank you so much for your positive review! We’re glad our product advisors were of great help for you! We look forward to helping you with any future purchases! Your feedback is greatly appreciated. Have a great day!

Oceniono na 5 z 5

Excellent equipments and Customer service

Their products are always excellent. Great customer service. I bought all my photography equipments from them.

28 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi! thank you so much for your positive review! We look forward to helping you with any future purchases! Your feedback is greatly appreciated. Have a great day!

Oceniono na 5 z 5

Great service

Great service with fast secure delivery, items are good and well priced
I have bought allot of gear and found all to be good, packing good and on time.

27 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi! thank you so much for your positive review! We’re glad you had a great experience with your orders, and we hope to support you with any future purchases with us! Your feedback is greatly appreciated. Have a great day!

Oceniono na 5 z 5

Excellent service amazing affordable…

Excellent service amazing affordable products often better than Profoto and Bron sensible postage charges will always shop here..

13 marca 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Richard, thank you so much for your positive review! We’re glad to hear you’ve enjoying shopping with us, and we hope to continue with our great services to assist you! Your feedback is greatly appreciated. Have a great day!

Oceniono na 5 z 5

A lovely process, start to finish.

Really easy website to use, and the delivery was much cheaper than I had considered. My order arrived safely and well packaged a day earlier. Thanks to using DPD on this, as I've never had any issues, or heard anything bad from DPD. Overall, great service from start to finish.

6 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Fraizer, thank you so much for your positive review! We’re thrilled to hear you had a great experience from start to finish, and we appreciate knowing our couriers took care of your order too! Your feedback is greatly appreciated. Have a great day!

Oceniono na 5 z 5

The best alternative to Amazon!

I'd grown tired of sorting through the cheap knock offs on Amazon looking for a quality product. I am so glad that I came across Essential Photos & Video. Really great products and at comparable to Amazon. AND it's UK based so I got my products fast. Now it's my go to for all my photographic accessories and lighting. The light stand I purchased was sturdy and heavy duty. The LED light wands were perfect for the shoot I was setting up. I've used Essential several times this year, and the next time I need more products I won't be looking anywhere else.

17 stycznia 2025
Opinia niezależna
Logo EssentialPhoto & Video

Odpowiedź od EssentialPhoto & Video

Hi Troy, thank you so much for your positive review! We’re so glad you’re enjoying your new kit, and the team is always happy to help you! Your feedback is greatly appreciated, and we’re looking forward to serving you again soon!

Oceniono na 5 z 5

Great company to deal with

Great company to deal with, excellent products and realistic prices, good customer service as well

5 marca 2025
Opinia niezależna
Logo EssentialPhoto & Video

Odpowiedź od EssentialPhoto & Video

Hi Gareth, thank you so much for your positive review! We’re thrilled to hear your enjoying our products, and we’re even happier to hear our customer service has been great too. Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

The place I always go to for my kit

The place I always go to for my kit. Recomended to me by a pro some years ago. Their online help is invaluable.

1 kwietnia 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Ken, thank you so much for your positive review! We’re so glad to hear the kit you’ve had from us has been bang on! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

Fantastic and Reliable

The service provided is fantastic. Products delivered quickly, and packaged well.
I have had any issues with any of the product I have purchased from Essential.

9 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Paul, thank you so much for your positive review! We’re glad to hear you’ve had no issues from us at all, and we hope your kit is still going strong! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

Aways excellent service and quality…

Aways excellent service and quality products.

20 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Stewart, thank you so much for your positive review! We’re glad to hear you’re loving your products! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

Brilliant upgrade

Quick delivery and product (Flash trigger) works brilliantly (No pun intended !) Let me use all my flash system which I used to use with my Canon bodies with my new Fuji set-up.

24 lutego 2025
Opinia niezależna
Logo EssentialPhoto & Video

Odpowiedź od EssentialPhoto & Video

Hi Philip, thank you so much for your positive review! We’re glad to hear the new kit is working well and you’re having a great time using it! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Oceniono na 5 z 5

Excellent service and fast delivery

3 lutego 2025
Opinia niezależna
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Odpowiedź od EssentialPhoto & Video

Hi Steve, thank you so much for your positive review! We hope you enjoy your new order! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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