Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej
Reakcja na opinię
I've ordered many times from Essential Photo and I wouldn't go anywhere else. Their products have really helped me to grow in my photography business and I wouldn't go anywhere else for new gear!
Great service, and price, they had it in stock, lot of other companies on back order. Kept advised via email through out the process, and arrived on time. Why would you use anyone else ?
I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... Zobacz więcej
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A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good honest description of used item.
Packaged nice and secure.
Very good telephone manner when discussing purchase.
Arrived on time.
Cannot ask for more.
A pleasure dealing with you again.
Keep it up.
Hope to visit store soon.

Odpowiedź od EssentialPhoto & Video
Good experience
Good prices and good communications
Highly recommend

Odpowiedź od EssentialPhoto & Video
The best place to purchase quality gear!
Always helpful staff, fast reliable delivery.

Odpowiedź od EssentialPhoto & Video
Ordering was simple, the price was great & the quality of the Godox LED 308 was better than expected. I will be back!!

Odpowiedź od EssentialPhoto & Video
Great shipping and quick to answer multiple questions.
Most products in stock, if not the products can be preordered with confidence they will arrive.

Odpowiedź od EssentialPhoto & Video
I have used EssentialPhoto&Video multiple times over the years, and as per usual the whole experience is smooth and seamless. The product even arrived on a Saturday and i was not expecting till the next week as it was so close to the Easter weekend, so a total win. As a working professional it is great to have a supplier who you can rely on, more so when you drop your flash and break it,I'll be trying not to do that again :)

Odpowiedź od EssentialPhoto & Video
I spotted the item (soft box mask) in the 'clearance' section and at a very good price, such that it may not be an often used piece of equipment it does a great job when needed.
Delivery was very quick and efficient.

Odpowiedź od EssentialPhoto & Video
Always a great experience..
Items arrived in a few days... and always responds quickly if there's any issues

Odpowiedź od EssentialPhoto & Video
I have purchased from this company several times they are reliable to deliver in an acceptable time frame and the products are good and tailered to the photographers needs. When I mis ordered once they were fine with refunding and the prices are very competitive, sometimes beating amazon on price and you know your getting a good quality product. Products can be out of stock which is annoying but they do offer a pre-order service.

Odpowiedź od EssentialPhoto & Video
The product was good quality , well priced and arrived quickly.

Odpowiedź od EssentialPhoto & Video
Everything was perfect. The item was just as announced, and I was very pleased with it.
This was a very particular article, that I was chasing for a long time and it was nowhere to be found. They had it and they had it at a very competitive price.
The shipment from the UK to Germany was no problem. the courier asked me for a few additional details beforehand but it was all easy.

Odpowiedź od EssentialPhoto & Video

Odpowiedź od EssentialPhoto & Video
I am very pleased with the Litemons LA300R Full-Colour RGB COB LED Studio Light. It is well made and easy-to-use - especially using an iphone. However, you need to go on-line to find out how to pair etc the light (fixture) to your smartphone. I would have liked more light output so you should definitely buy the most powerful light that you can afford.

Odpowiedź od EssentialPhoto & Video
between getting advice on the product and then purchasing and delivary, it has been and amzaing process, and cannot beat the help and service i have had

Odpowiedź od EssentialPhoto & Video
I find Essential Photo to be excellent. I have often got in touch to ask about products and received a full and balanced response giving options at different price ranges. Very useful.

Odpowiedź od EssentialPhoto & Video
Excellent customer service and supportI received items recently and there were no instructions. I contacted a member of the staff that I had met at the Excel photography exhibition I’m dyslexic. he was very kind and made a video which he sent to me enabled me to immediately put together and work

Odpowiedź od EssentialPhoto & Video
Absolutely love the shadow casters! Having so much fun with it, thank you for the amazing service!

Odpowiedź od EssentialPhoto & Video
I’ve been a student photographer for several years now, and EssentialPhoto & Video has been an absolute game-changer for me. As a student with a tight budget, investing in high-quality equipment can be daunting, but every camera, lens, and accessory I’ve purchased from them has exceeded my expectations in both performance and reliability.
What truly sets EssentialPhoto & Video apart is their exceptional service. From the moment I walked into their store—or browsed their online selection—I was met with knowledgeable advice and genuine care for my needs as an emerging photographer. They’ve guided me through every purchase, ensuring I got the right tools for my projects without settling for less. It’s clear that their team isn’t just about making a sale; they’re invested in my growth as an artist.
The equipment is top-notch and built to last. Whether I’m shooting in challenging conditions or experimenting with new techniques, I can always count on my gear to perform flawlessly. I’ve developed a level of confidence behind the lens knowing that I have the best tools at my fingertips, thanks in large part to the expert recommendations and support from EssentialPhoto & Video.
Overall, I can’t recommend EssentialPhoto & Video enough. They have truly been a partner in my photographic journey—providing not only excellent equipment but also a level of customer service that makes every purchase feel like an investment in my future. If you’re a photographer, especially one just starting out, this is the place to be.

Odpowiedź od EssentialPhoto & Video
Great customer service when I needed to adjust my order details.

Odpowiedź od EssentialPhoto & Video
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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