Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've ordered many times from Essential Photo and I wouldn't go anywhere else. Their products have really helped me to grow in my photography business and I wouldn't go anywhere else for new gear!
Great service, and price, they had it in stock, lot of other companies on back order. Kept advised via email through out the process, and arrived on time. Why would you use anyone else ?
I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
Dane kontaktowe
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, Zjednoczone Królestwo
- 01215523113
- info@essentialphoto.co.uk
- essentialphoto.co.uk
4,5
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A great team to contact
Every person I have ever dealt with have been just extraordinarily helpful
8 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi John, thank you so much for your positive review! We’re so happy to hear you’ve had a great experience with our team! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Godox swivel mounting arm for overhead…
Godox swivel mounting arm for overhead lighting rail.
Object received quickly and well boxed.
Product photo was a prototype but is what you received.
Product was sturdy well made and right type.
Why buy it because I have overhead higlide system and when fitting lights to higlide it means lights are upside down using the swivel arm mount means it’s easy to use controls. Which makes it easier for newbie to use lights. Price is cheaper compared to other suppliers.
For those who don’t have overhead rail system this would work with baby pin plates screwed to ceiling or super clamps and pin clamper to pipe or beams.
Yes would buy again
1 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi James, thank you so much for your positive review! We’re thrilled to hear you’re happy with the products we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Super service
Super service! They were able to modify my order (I made a mistake). Quick replies from their customer support.
10 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Christoph, thank you so much for your positive review! We’re glad to hear you’re happy with our services! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Why I love EssentialPhotography
As a long time customer with Essential Photo, I can generally rely on their excellent customer service as well as product range.
I always look forward to visiting their stall and watching the products being demonstrated live.
I am looking forward to upgrading my lighting kits with the new XPro ii range .
Highly recommended company.
10 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi There, thank you so much for your positive review! We’re glad to hear you’re happy with our services and are looking to upgrade with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Odpowiedź od EssentialPhoto & Video
Hi David, thank you so much for your positive review! We’re glad to hear you’re happy with our services and our products! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
I can always find what I need
I can always find what I need and If not, the customer support via the chat has usually helped me get sorted.
1 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Craig, thank you so much for your positive review! We’re glad to hear you’re happy with our products and our team! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great service
Good communication and service, fast delivery.
Goods packaged well.
10 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Frank, thank you so much for your positive review! We’re glad to hear you’re happy with our team and our products! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Easy to order and look great
2 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Nigel, thank you so much for your positive review! We’re glad to hear you’re happy with our website and our products! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Easy to order and my pick up was…
Easy to order and my pick up was smooth. Also really love the product
26 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Solomon, thank you so much for your positive review! We’re so glad to hear how easy your experience with us was! Your feedback is greatly appreciated, and we’re looking forward to serving you again soon!
Very helpful and informative staff
I ordered a couple of big kits which turned out to be pre orders due to certain components not being in stock but the staff were really helpful when I enquired, they reassured me that my items would be back in stock the following week so my entire order would be dispatched then. My order has been dispatched this morning and I can't wait to receive it so I can play!
10 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi there, thank you so much for your positive review! We’re so glad to hear you had a great experience with us, and we hope your kits are serving you well! Your feedback is greatly appreciated, and we’re looking forward to serving you again soon!
I didn’t receive my order
I didn’t receive my order. I have waited more than a month without an update on its status.
3 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Svetozar, we're very saddened to see your 1-star review. Please be assured that your order will be dispatched as soon as it is received in our stock shipment, and that our team has already emailed you twice, on 5th August and 3rd September, regarding the pre-order status and the estimate of when this item will be dispatched to you.
We would advise to check your email junk folder for these messages. Please also be assured that you can call our team on 0121 552 3113 or use our website LiveChat to request order updates during working hours.
Odpowiedź od EssentialPhoto & Video
Hi Alan, thank you so much for your positive review! We’re so glad to hear how smooth your experience was with us! Your feedback is greatly appreciated, and we’re looking forward to serving you again soon!
Great customer service!
Great service had to email as I accidentally pre-ordered and staff were really helpful to resolve and refunded and advised new product. Thanks!
1 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Mia, thank you so much for your positive review! We’re glad to hear how helpful our team were with dealing with your requests. Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Quick delivery and good communication…
Quick delivery and good communication from the team. Always a reliable company to purchase from.
2 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Neil, thank you so much for your positive review! We’re glad to hear you’ve enjoyed ordering with us and we’re always happy to help you! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
First class service
First class service - directed me to exactly what I needed. Ordered online, prompt delivery with upto date communication by email, throughout the entire process.
3 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Michael, thank you so much for your positive review! We’re pleased to hear you’ve had such a great experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Easy to make purchase
Easy to make purchase, great delivery and an awesome product. Managed to overcome the install of my Insta360x4 to the boom on my Supernova racing/sailing dinghy when I couldn’t find anything else to do the job.
Now great footage to edit of .me enjoying my fave sport…..if only it’d make me float quicker 😂
6 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Frank, thank you so much for your positive review! We’re pleased to hear how much you’re loving your new purchase! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Multiple Item Order
Some of the kit I was ordering was not in stock, therefore had to pre order.
The lead time was 7 - 10 days.
However I was notified after a bout 5 that the kit had arrived and was delivered 2 days later.
The first number of items arrived within 2 days of the order being placed.
I would say that Essential are a great company to deal with.
Communication is excellent.
All items arrived securely packaged and via a reputable courier.
More importantly all item covered by a UK guarantee.
12 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Kevin, thank you so much for your positive review! We’re thrilled you’ve had a great experience with us, and we are happy to assist you with any new equipment you’re looking for in the future! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Knowledge and Experienced team
I had a few queries ahead of my purchase and the knowledge and experience between the team that I spoke to was great. Very informative and willing to help.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi DJB, thank you so much for your positive review! We’re glad to hear you had such a positive experience with your purchase from start to finish! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Fast delivery
Fast delivery, great website and found my item with ease.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Joel, thank you so much for your positive review! We’re thrilled to hear you’ve had such great experiences making purchases with us and that our courier has been stress-free too! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
GREAT SERVICE AND WIDE RANGE OF…
GREAT SERVICE AND WIDE RANGE OF EQUIPMENT FOR REASONABLE PRICES
5 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Simone, thank you so much for your positive review! We’re thrilled to hear you’ve had such great experiences making purchases with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.