Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've ordered many times from Essential Photo and I wouldn't go anywhere else. Their products have really helped me to grow in my photography business and I wouldn't go anywhere else for new gear!
Great service, and price, they had it in stock, lot of other companies on back order. Kept advised via email through out the process, and arrived on time. Why would you use anyone else ?
I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
Dane kontaktowe
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, Zjednoczone Królestwo
- 01215523113
- info@essentialphoto.co.uk
- essentialphoto.co.uk
4,5
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Check Essential Photo first.
Essential Photo&Video are my first choice go to place for all my studio kit - great prices, great promotions, fast delivery, excellent service. A big thing is that the quality of the kit is always good - I never get anything that feels cheap or poorly made - want wheels for stands? theirs are sturdy and will last. Good stands, softboxes, great price lights - it's your one stop place, and you can order and forget about it as any in stock kit will arrive and do what you want.
24 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Matt, thank you so much for your positive review! We’re thrilled to hear you’ve had such great experiences making purchases with us and that we’ve hit the mark every time! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Essential….literally
Great selection of lighting options and fast delivery. The holy grail!
1 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Kenneth, thank you so much for your positive review! We’re thrilled to hear you’re happy with your experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great selection and easy website to use
Great selection and such an easy web site to use. The whole process was so so simple I was able to quickly select the products I needed. Delivery was also speedy and everything arrived well packed and ready to use. Couldn't have had better service.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Ian thank you so much for your positive review! We’re thrilled to hear you’re happy with your experience shopping with us and you’re happy with our courier delivery too! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Odpowiedź od EssentialPhoto & Video
Hi there, thank you so much for your positive review! We’re happy to hear you had a great experience with our team! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Amazing service
Amazing service! I've reviewing this another time with positive feedback, because I just love the equipment that Essentialphoto.co.uk provide to my needs for photography!!
24 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Sambo, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great softbox easily assembled.
Great softbox, really easy to put up and use. It arrived very quickly after ordering, excellent service.
8 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Stephen, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Very quick delivery
Very quick delivery, well and safely packaged and it works well, highly recommended firm to deal with , regards Len
15 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Len, thank you so much for your positive review! We’re happy to hear about your great experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great service and great product
Great service and great product
24 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Richard, thank you so much for your positive review! We’re thrilled to hear you’re happy with our products and our delivery! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great business
Great business, great products! Love there stock!
24 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Andrew thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing and how great our products have been for you! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Very happy with quick service and…
Very happy with quick service and quality of items which I am now putting to good use
30 lipca 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Graeme, thank you so much for your positive review! We’re thrilled to hear you’re happy with our service and quality! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Excellent service
The online team commitment to providing excellent customer service is truly commendable. You consistently find that they possess great knowledge, which helps ensure you receive the right product.
I have bought from them several times and would definitely recommend them to everyone.
29 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Donna, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service our online team has been providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Reliable
Overall, a very good experience. I’ll order from them again - mostly because they describe their products accurately and are honest about delivery dates. That’s way more than I can say about other sellers. Quality is good too.
1 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Ewelina, thank you so much for your positive review! We’re thrilled to hear how accurate our team are, and how happy you are with our service! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great gear fantastic price
Oval Collapsible reflector/diffuser/background , big enough to be used as a background for product shots ( black ) , with reflector great for full length portraits at 100x150cm. Fantastic value.
1 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Jonathan, thank you so much for your positive review! We’re thrilled to hear you’re happy with the products we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Highly recommended!
I have used Essential Photo & Video for my photography purchases for a few years now and have never been disappointed. Great customer service, quick delivery and value for money. Highly recommend.
24 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Clare, thank you so much for your positive review! We’re thrilled to hear you’re happy with the products and services we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Professional Partner…
Good product at the right price delivered in time
7 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Michael, thank you so much for your positive review! We’re thrilled to hear you’re happy with the price of our products! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
I have always been impressed with the…
I have always been impressed with the simplicity and efficiency of buying from essential photo. Everything arrives as it should no surprises
24 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Scot, thank you so much for your positive review! We’re thrilled to hear you’re happy with our services and how easy it is to purchase new kit with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Excellent service every time.
24 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi David, thank you so much for your positive review! We’re thrilled to hear you’re happy with our service! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Odpowiedź od EssentialPhoto & Video
Hi Alan, thank you so much for your positive review! We’re thrilled to hear you’re happy with how quick and efficient our services are! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Bracket is ideal
Bracket is ideal, locked to my Godox Ad200 most of the time now
20 października 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi David, thank you so much for your positive review! We’re happy to hear you’re loving your new equipment! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Buying from a specialised and trusted…
Buying from a specialised and trusted places was critical for starting my photography journey in portrait photography
16 września 2025
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Donatas, thank you so much for your positive review! We’re thrilled to hear you chose us to start out your journey! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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