Customer service from hell. I am now two weeks into a "next day" delivery of diffusers for my softbox. First, they charged me a fortune for next-day delivery, then didn't send it, claimed that another... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've ordered many times from Essential Photo and I wouldn't go anywhere else. Their products have really helped me to grow in my photography business and I wouldn't go anywhere else for new gear!
Great service, and price, they had it in stock, lot of other companies on back order. Kept advised via email through out the process, and arrived on time. Why would you use anyone else ?
I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
Dane kontaktowe
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, Zjednoczone Królestwo
- 01215523113
- info@essentialphoto.co.uk
- essentialphoto.co.uk
4,5
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpfull and informative staff not over…
Helpfull and informative staff not over bearing demonstrated product clearly answered questions promptly and with conviction
16 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Keith, thank you for your kind review and for visiting us at The Photography Show! We're very pleased to hear that our team were able to help with your questions confidently - we hope that the equipment our team advised on has been a perfect fit for you!
Fantastic stand at the NEC very…
Fantastic stand at the NEC very knowledgeable
16 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Pamela, thanks for your review and for visiting us at The Photography Show this year! We always try to make sure our stand is a showstopper so it's great to hear you enjoyed your time with us at the show.
Great quality photography products at…
Great quality photography products at even greater prices
16 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Anthony, thanks for your kind review and for visiting us at The Photography Show! We hope you love your new equipment.
Amazing place to get all your godox…
Amazing place to get all your godox gear. Customer service is always super fast when needed 👌🏻
16 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Nathan, thank you for your review! We are so happy to hear you've had a positive experience with us and we hope to see you again soon.
Loved the experience and the amount of…
Loved the experience and the amount of gear on display at The Photography Show!
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Shahid, thank you for your kind review! We are so glad you had a great time with us at The Photography Show. Thanks so much for visiting our stand and we hope to see you again next year!
Excellent exhibition at photography…
Excellent exhibition at photography show, some great speakers too
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi there, thank you for your kind review! We are so glad you had a great time with us at The Photography Show. Thanks so much for visiting our stand and workshops and we hope to see you again next year!
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. The transactions when purchased products were quick and smoothly completes. Thank you!
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Enrique, thank you for your kind review! We are so glad you had a great time with us at The Photography Show. Thanks so much for visiting our stand and we hope to see you again next year!
Best stand at the Photography Show 2026
Staff on the stand were exceptionally well knowledgeable and so friendly.
Attended a couple of demos by Gavin Hoey on the stand too and have come away soooo motivated.
Thank you.
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Dave, thank you for your kind review! We are so glad you had a great time with us at The Photography Show. It's great to hear that you find our workshops helpful and motivating as that is exactly our hope with these. We hope to see you again next year!
Great products (as always) and very…
Great products (as always) and very helpful staff
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Tomasz, thanks for your kind review! We are very happy to hear that our team have been able to assist with your purchase, we hope you love your new equipment!
Amazing
Amazing, lovely, knowledgeable staff, demonstrators and educators. Would highly recommend.
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Aaron, thanks for your review! We are very happy to hear that our team have been friendly and helpful and and that you also found our workshops useful! Thanks so much for visiting us at the show and we hope you come by again next year.
All products in display with people to…
All products in display with people to answer queries
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Shivendra, thanks for your review! We are very glad to hear you had a great experience shopping with us at The Photography Show. We hope to see you again next year!
Great lighting live workshop at the…
Great lighting live workshop at the photography school at the NEC! Clear and informative and very interesting
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Lucy, thank you for your kind review! We are so glad you had a great time watching our live lighting workshops at The Photography Show this year! Thanks so much for visiting our stand and we hope to see you again next time!
Great experience
Great selection and knowledgable, friendly staff. Will be spending too much again
15 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Nik, thanks so much for coming by at the Photography Show this year! We're very happy to hear our team have been helpful and friendly and we hope to see you again next year.
The staff at the show were very helpful…
The staff at the show were very helpful and friendly, it was a pleasure to speak with them today.
14 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Tom, thank you so much for your review! We are so glad our Photography Show team were able to help and advise with products for your order when you visited. We hope to see you again next year!
Great talk and demonstration at the NEC
14 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Chelsea, thank you for your review and congratulations! You've won a goodie bag from our TPS 2026 review prize draw. Could you please email our team at info@essentialphoto.co.uk with your full name, contact number and delivery address and we can see about dispatching this to you. Thanks so much for visiting us at the show and for taking part in our demos and prize draw.
Amazing customer service and very…
Amazing customer service and very helpful when asking questions on the products
14 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Ellis, thank you for your kind review! We are so happy to hear that our team have been helpful and provided great service with your order. Thanks so much for visiting our stand at the show and we hope to see you again next year!
The Photography Show Experience
The staff at The Photography Show is always incredibly knowledgeable and friendly. Dom who helps run the workshops/demos is incredible and the best!
14 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Ziad, thank you so much for your review! We are so happy to hear that your experiences with our team have been positive, and we will be sure to pass your kind comments along to Dom! Thanks for visiting us at the show and we hope to see you again next year.
So guys today I saw I sent your photos…
So guys today I saw I sent your photos and meet the guys face-to-face. Usually everything is done remotely fixing my cameras to lenses but it was nice meeting the team face-to-face.
14 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Abdullah, thank you for your review! We are very glad to hear that our team were able to help when you visited. We hope to see you again soon.
The team were very knowledgeable and…
The team were very knowledgeable and helped me put the light and accessories I needed together into a package
14 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Rachael, thank you for visiting us at the Photography Show! We're very pleased to hear that our team were helpful and assisted with your order. We hope you love your new equipment!
Great experience with the team at the…
Great experience with the team at the NEC Photo Show. Loved the demos which have given me lots of greats ideas for my AD200 Pro II / AD400 Pro II - can’t wait to try them out in the studio !
14 marca 2026
Opinia niezależna
Odpowiedź od EssentialPhoto & Video
Hi Eric, thank you for your kind review! We are very happy to hear that you enjoyed visiting us at the Photography Show this year and that our live workshops helped to spark some new ideas for your photography! Thanks so much for coming by and we hope to see you again next year.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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