equestrian.com

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Ordered on 26th April, parcel sent out on the 15th May despite chasing up with phone calls and emails no decent response from Equestrian.com or apology for the delay. I emailed DPD the courier and ha... Zobacz więcej

Oceniono na 5 z 5

I have bought goods from this company several times and have been delighted with all items. There was one occasion when I thought I'd been waiting a while longer than usual, so phoned and got immedi... Zobacz więcej

Oceniono na 1 z 5

I have ordered two horse rugs for my daughters birthday. I received an order confirmation immediately but have had no contact from them since (i.e. letting me know about dispatch) and no reply to an... Zobacz więcej

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Wszystkie recenzje

(221)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Very disapointed

Harry Hall Windermere Wellington Boots - Ladies - I bought a pair of these boots in April in the chocolate . Imagine my disapointment when within they had split over the top of the toe area of the left boot! To make it worse it wasnt mid winter and I had worn them less than 5 times and only in my wash box bathing ponies as was dry outside so wearing my short boots to do the yard ! Am more than a little annoyed and has put me off ordering anymore Harry Hall products again which is a shame as worn their garments for a long time especially the wellingtons as they are so comfy and a good price .

2 czerwca 2014
Opinia niezależna
Logo equestrian.com

Odpowiedź od equestrian.com

Hi Bethan,

Thank you for taking time to leave a review, I do feel that your comments are more directed towards Harry Hall themselves and do not relate to the level of service you have received from ourselves. However if you would like us to get in touch with Harry Hall on your behalf regarding this query we would be more then happy to do so. please give us a call on 01422317380 or email to customerservices@equestrian.com

Thanks again for your review, we'll look forward to hearing from you.

Kind regards,

Laura
Equestrian.com Customer Services

Oceniono na 5 z 5

Excellent, speedy service!

Seeing the offer on facebook for the Ariat Volant boots, and as I already own a pair, I decided to purchase a spare pair. They arrived in perfect condition, two days after I placed the order, and the courrier text to say what time they would be there, so I didn't have to wait around all day. Excellent, will be shopping with this company again! And the boots are great! :-)

23 maja 2014
Opinia niezależna
Oceniono na 5 z 5

Awesome Site, awesome comps!!!

I was lucky enough to win a beautiful K*ty Rug through Equestrian Clearance! The delivery was very, very quick too!
I am very happy with my rug and so it my horse. Thanks again for my amazing rug and will be buying products from them now and the future :)

23 maja 2014
Opinia niezależna
Oceniono na 5 z 5

Great customer service

Ordered a pair of Harry Hall riding boots. Arrived within 2 days which was fantastic but unfortunately the boots had a slight scuff on them. Phoned them up and explained what was wrong. The girl asked me to forward a picture and forward it to their customer service dept. Received a nice apology and the offer of a swap-it solution. I was happy to accept this, and the new boots arrive on Monday or Tuesday. I am over the moon with this service and apart from the slight scuff the boots were really good quality.

9 maja 2014
Opinia niezależna
Oceniono na 5 z 5

Wonderful customer service!

I am an international customer and every time if email this company concerning my order - I get a reply almost immediately. Their website is easy to use and customer-friendly. I will definitely be a returning customer!!

9 maja 2014
Opinia niezależna
Oceniono na 4 z 5

Nice price!

So far I have just made my first order, and waiting for it to arrive.
Im impressed with the products and the prices I see on the website.

There is really just one thing Im missing, a place on the site with "new arrivals" were it is easy to find new things. not to miss them :)

3 maja 2014
Opinia niezależna
Oceniono na 5 z 5

Brilliant service, can't fault them!

I ordered two items for a new horse and two days after ordering I realised I had ordered the wrong sizes for both items! So I called and asked them to change the sizes of both items, which they did, and then it was delivered the next day, within the exact time slot they said it would! Very impressed!

2 maja 2014
Opinia niezależna
Oceniono na 2 z 5

I thought I had got the wrong website...

After looking through the new look I must say that I was shocked at the price increases which came with the new website and name... I always have used equestrian clearence, have trusted the quality and the delivery that you can trust. However, the price increase I feel warrant a look round again...
Such a shame but over £5 increase on the same fly mask as last year is rather a lot when I have 11 horses.... I hope that equestrian.com will not be a victim of its own success. I bet this review is not up on the site.

29 kwietnia 2014
Opinia niezależna
Logo equestrian.com

Odpowiedź od equestrian.com

Hi Amanda,

Thank you for your comment, we welcome any feedback from our customers so thank you for taking the time to get in touch with us.

We are currently in a phase of expansion where we are trying to introduce higher end brands, whilst still including our clearance ranges too. With regards to the price increase with the items that you have stated, we have had to increase some of our prices in line with our supplier price increases (we do try our best to keep these increases as minimal as possible in order to pass these low prices onto our customers).

We are sorry that you feel this way, if we can be of any further assistance please do not hesitate to contact us.

Kind regards

Lottie
Customer Services

Oceniono na 5 z 5

Great customer service

Bought a riding hat from equestrian clearance. I phoned up for advice about fit and style. The lady on the phone was very knowledgable and helpful. I placed an order and the parcel arrived within a day. The courier service was excellent - I was able to track it online and was given a 1 hour delivery slot. Unfortunately the hat didnt quite fit as I wanted it to. I returned the parcel and was refunded without any quibbling or delay. Overall an excellent experience. I would not hesitate to order again.

15 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

Superb Customer Experience!

I've never felt the need to review a company I've purchased from but buying from Equestrian.com was an absolute pleasure recently.
Ordering was quick and simple and the information you're provided with in terms of your delivery is fantastic; I knew exactly where my order was at all times and could even change the place/date to suit my requirements.
Plus! Despite the boots I had ordered being clearly described as seconds they are faultless (I already own a battered pair so I knew what I was receiving) they fit perfectly and I will once more have dry, warm feet at the yard!
I highly recommend this great website to others wanting to spoil themselves and/their horse.
Thank you!

15 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

Brilliant service

Great range of products, delivery is always very prompt and the website is easy to navigate. The customer service is excellent, if ever there has been a problem with my order, the team have replied to my email within 24 hours and always go the extra mile to get things sorted quickly and promptly. I'd recommend to anyone.

11 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

excellent service fast and efficient

ordered these kty boots at 8-30 am on wednesday and had them by 2 o'clock on thursday really pleased with them! wore them around the farm yard tonight kept my feet dry and warm' i'm very happy with them !

27 marca 2014
Opinia niezależna

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