equestrian.com

Hey Guys!
Thought you would be interested in some product feedback. Having recently purchased an underweight 4yo warmblood I have begun my search for her new wardrobe, I couldnt find anywhere with better prices or quality products. And as you can see my Rosi is super pleased and cosy in them! By the way she is free to model any future new products! Thankyou very much!
Mhairi McConnell

I had to change my order once as item did not come in from suppliers. Promised that the alternative item would be sent that afternoon. A week later item still not arrived. Contacted company to be told item could not be supplied. Really disappointed as this was for someone's birthday, which I have now missed!!!!!!!! Picked an alternative and PAID extra, hope this one arrives.

Hi may I make a suggestion to change your address forms when customers are from Ireland .
!, We do not have post codes .
2,If we live in a rural area we don't have numbers or names on our houses .
3, My land line phone number only has 10 digits .I cant add another digit just so your red alerts dont pop up .
I would love to have bought a gift for my Grandson but alas your red alerts stopped me.
Sheila McCarthy

Fantastic quality highly recommended to any of my horsey friends quick delivery many thanks will defiantly be using again

Few items ordered, emailed the following day asking for an item to be added onto my order. I received an email 2 days later confirming I could add an item on. NO other contact made. 7 days later I chased up my order, only to be told my order was sat in the office and hadn’t even been dispatched! No apology or explanation given. Even though I had expressed my urgency for the items as one was a birthday present, still took 2 days to be delivered. Boots arrived with a scratch down the back but as they had taken so long to process my order I didn’t have time to send them back. Sent a complaint email, promised a discount voucher for my next order. 2 weeks later have had to chase up the code, only to be offered 10% off my next order… more Insult than apology!!

DO NOT USE!

There was an item in my order unexpectedly out of stock, and the customer service worked tirelessly to find me multiple alternatives to the item, pick one that would suit me and my budget, and adjust my order accordingly. As an international customer, I have always been pleased by their prompt delivery and attention to my orders, but this is above and beyond. I recommend this website to all my equestrian friends and will continue to purchase from them, often!

Very impressed with the service and my parcel arrived within 24 hours of ordering and I only paid for standard delivery,one happy customer who will defo use them again x

I shop on-line all the time and I haven't found a better website than Equestrian.com before or since. Excellent service and the text alerts were brilliant, all my orders come before or within the time slot. I don't go anywhere else for my equestrian wear!

First time user for first time rider (daughter). Totally brilliant - price, quality, service. Cannot fault in any way and will return in future and will definitely recommend. Thank you.

thks for a fantastic service ,, and for a wonderful experience when I came to warehouse to pick up my eqi theme long riding coat ,,, we are very very satisfied with goods we have bought and courtesy of you all ,, I can assure you ill be back for more thank you once you cant beat equestrian clearance for your horse attire

I have used this company while I lived in the UK and always found then to be first class. very quick delivery and amazing quality goods at bargain prices!
I have since moved abroad and ordered from them again the parcel was a little late but they were brilliant in tracking and responding to my emails. it turns out we had a national holiday here in turkey and everywhere was closed for 3 days hence the late parcel. wouls happily give this company 6 stars!!!!

They were brilliant - ordered my items late on Saturday night and they arrived by courier half an hour ago. Everything was well packaged, all of the items that I had ordered were in the one consignment and I was amazed how fast the service was. The courier, DPD, was also excellent! Got several emails and texts to update me on the expected time and progress of the delivery so that I didn't have to stay in the house waiting for the driver to arrive and I wasn't worried about missing him. Superb. Would definitely recommend to everyone that I know.

I placed an order with EC on 21.05.2014 and although the items arrived swiftly it was apparent that the Medium LeMieux Half Pad in Grey was faulty as it had loose stitching and excess thread work. I contacted EC customer services immediately by telephone and they recommended that I email images of the fault, which I did. After multiple tedious emails back and forth over several days, EC finally decided that they ‘could not see the fault’ and I had to pay to return the item for further inspection. This set me back £8.00 to send via Royal Mail. According to EC own Terms and Conditions ‘for faulty items or items sent in error your return postage will be reimbursed up to a value of £7.50’.

I never received any confirmation from EC that they had received the item back despite confirmation from Royal Mail that it had been delivered; it was only when I phoned them the following week to chase a replacement or refund that they finally acknowledged receipt of the returned goods and assured me that a replacement was to be dispatched the following day.

I have now received the replacement and it is satisfactory, I am however still chasing the postage refund, this together with the poor quality customer care that I have received has certainly tainted my experience of the company. Faulty items do happen but this whole experience has been laborious and unnecessary, it is in fact nearly two months since the original order and this is still ongoing!

I doubt that I will use EC in the future and I cannot in all honesty recommend them.

I didn't know when I came to Canada that the choice of equestrian goods would be so limited.
With international shipping and good prices Equestrian.com has come to my rescue many times.
would wholeheartedly recommend to anyone wherever you live.

What a fantasic experience I have had as a first time buyer! Ordered a mark todd flie mask online sunday around 8pm I got a text saying its been despatched monday and received it by Tuesday. Bloody brill!

I am so impressed with this website! Got a great deal for my order and the delivery time was extraordinary :) would highly recommend it to anyone

I ordered a pair of Mark Todd long boots with Equestrian.com. I am absolutely thrilled with them & look forward to using them for some time to come. Equestrian.com provided a wonderful service from order to delivery & great value toboot!!!! (Pardon the pun). I would have no hesitation in using & recommending them Ruth Cody (Ireland)

I have tried to place an order by iPhone. My first problem was your website said my postcode didn't exist so had to manually put in my address. I put my card details in and confirmed order - then nothing! No message saying my order was placed and no confirmation email. I logged out then logged in again and there are no items in my basket. Therefore unsure if my order (3 items) has been placed or not. I won't be using this website again.

Delivery came very quick (to Portugal). Staff were very friendly when I rang or emailed.
I love the website and the shipping costs are reasonable. I now have the whole yard hooked on your site, looking forward to receiving my next order :-)

Ordering and paying for my new boots was so straightforward. The boots were despatched almost by return and the courier service that was used arrived within minutes of the appointed time. No hesitation to order again.