EPI Jewelry Recenzje 

24
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lovely necklace and earrings. Sparkling and high quality, perfect for my wedding and many future anniversaries. As I believe the gold vermail and stones are genuine and thoughtfully crafted, I hope to... Zobacz więcej

Oceniono na 5 z 5

My ring was beautiful. I got a 5ct but then decided I wanted a 3ct instead. The return process was smooth & my refund deposited shortly after. Great communication. I’m trying to decide which style I w... Zobacz więcej

Oceniono na 5 z 5

I’m so happy with my ring! The sparkle on Moissanite is beautiful. The shine on the setting is excellent. Overall, gorgeous ring! They have great customer service and very fast response. So far the ri... Zobacz więcej

Oceniono na 1 z 5

Terrible. Never sent the item and still charged me. Extremely unprofessional and liars. Don’t do business with them. I will report them to the BBB.

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. Projektant biżuterii
  3. Producent biżuterii

Napisane przez firmę

EPI Jewelry offers beautifully crafted, affordable moissanite jewelry designed to bring sparkle to every occasion. Each piece is created with a focus on sustainability and quality, offering a brilliant alternative to traditional gemstones. EPI Jewelry believes that stunning, high-quality jewelry should be accessible to everyone, combining style, durability, and eco-consciousness in every piece.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

24 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(24)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Elite Choice

The ring looked exactly like the picture. The delivery time was faster than expected. It is a high quality ring for such a good price!! I highly recommend everyone get their promise rings here!!!!

16 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Lovely necklace and earrings

Lovely necklace and earrings. Sparkling and high quality, perfect for my wedding and many future anniversaries. As I believe the gold vermail and stones are genuine and thoughtfully crafted, I hope to pass them down as a heirloom. I also like the gift they sent, it was a pearl anklet. Great customer service, responsive to my questions about the piece and concern that it would arrive in time for my wedding. Thank you!

18 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible

Terrible. Never sent the item and still charged me. Extremely unprofessional and liars. Don’t do business with them. I will report them to the BBB.

4 lipca 2026
Opinia niezależna
Logo EPI Jewelry

Odpowiedź od EPI Jewelry

Hi A Smith,
We sincerely apologize for the frustrating experience you described. We take every customer complaint very seriously.
Unfortunately we have not been able to find any order associated with your name. Please contact our customer‑service team at service@epijewelry.com and share your order number, payment receipt or purchase date. Once we receive these details we will investigate fully and work toward a fair solution.
Best regards,
EPI Jewelry

Oceniono na 5 z 5

Beautiful ring

My ring was beautiful. I got a 5ct but then decided I wanted a 3ct instead. The return process was smooth & my refund deposited shortly after. Great communication. I’m trying to decide which style I want for the next one but when I decide it will be them I replace my ring with. Thanks Epi.

24 czerwca 2026
Opinia niezależna
Oceniono na 2 z 5

Have Not Received My Order

I have not yet received my order and got an email saying I had received it. I was also told it would take 3-4 business days and it has been 6. I will change this review once fixed.

3 sierpnia 2026
Opinia niezależna
Logo EPI Jewelry

Odpowiedź od EPI Jewelry

Hi,
No need to be worried. The parcel has been collected at Chicago cargo terminal and is awaiting local ground transit transfer, which will cause temporary pause of tracking updates.
Estimated delivery to your address will be on or before August 9. We will continue monitoring the logistics progress.

Oceniono na 4 z 5

The rings I received are beautiful and…

The rings I received are beautiful and the email support was accurate and helpful. There was an issue with the delivery date at checkout. The page claimed 1 to 3 days for delivery. They were deceptively referring to the shipping timeframe not actual time to deliver. As such the rings arrived later than expected. Additionally the chat support on the site was awful; when I asked what hours the chat was available, I received a response several hours later simply stating ‘we’re open now’. Not helpful. With these issue in mind I would still recommend ordering here, but know the delivery stated on the checkout is not an actual estimate of when you’ll receive it, and if you need support I recommend their email option.

31 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Definitely worth the purchase

I’m so happy with my ring! The sparkle on Moissanite is beautiful. The shine on the setting is excellent. Overall, gorgeous ring! They have great customer service and very fast response. So far the ring is still in excellent shape. I definitely recommend.

21 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Better than expected

I got the ring and it was so much better than i was expecting sometimes you order something online and when you get it you want to cry which is what i did to the ring before this one but this one turned out great 😊

30 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Had an issue with a ring- solved immediately

Had an issue with a ring. Sent back the first time because it was tarnished less than 6 months after receiving, a second time a few days later because a stone fell out. While turn around is not quick, customer support was thorough and efficient.

11 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful 3 carat Oval Moissanite

I bought the 3 carat Oval Moissanite with hidden halo as a travel ring (to keep my diamond safely at home), and I’d have to say, it is quite a beautiful piece! I was looking at several sites to where to buy from, as I had bought a stacked set that I wanted to use with my original wedding bands (white gold, eternity ring with princess cut diamonds), but when it got to me, you can tell the silver from the white gold and they did not look good together, so was very disappointed with my purchase. When I read what gold vermeil was and that it closely resembles white gold, I had to go with Epi Jewelry and I’m so happy I did! It matches nicely with my wedding bands, as if they came together! The moissanite does shine nicely, but maybe one thing I would change is the size of the stone. I may have gone with a slightly smaller stone (maybe 2/2.5 Carat) as 3 is quite large and may appear more like fashion jewelry. Happy with my purchase price point that I got 2 moissanite rings - my other a yellow gold band with round solitaire- when I want to switch out my metals based on what I’m wearing! Would buy from Epi again!

25 października 2025
Opinia niezależna

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