EnviroMC Servers Recenzje 

Odpowiedź od EnviroMC Servers

4 wrz 2024

Hi Diviq,
I've looked through all of our ticket logs through July and August (around the time I'd imagine your experience would have taken place given the date of your review) and i'm not able to see any response times for support tickets over 24 hours.
I would really appreciate if you would be able to respond to my information request so I can locate any of your tickets to see what might have gone wrong and where we can improve in future!

Cheers,
Ed

Odpowiedź od EnviroMC Servers

Zaktualizowano 18 cze 2024

Tl;dr User raids us, calls us slurs, review bombs us, broke ToS, made CC disputes and has review claims disputed

Hello,
I am the director of EnviroMC. I think it’s best that i provide our side of the story.

Initially, you made a ticket inquiring about a tech specs. You received a response in under 2mins. A 100+ message ticket ensued with response times averaging 2-3mins.
https://imgur.com/a/JR9QKL8

These timestamped snippets of our conversation back up this claim and demonstrate our support being helpful and professional.
I got the impression you liked our support as you apologised for your comments and offered to promote us.

Eventually, you raised performance issues on your 1.20.x server once you started hitting 100 active players.
https://imgur.com/a/qE0kMtu
Achieving 100 active players on 1.20.6 server with stable performance is a feat on a $250/mo dedicated 7950x server; let alone our $20/mo hosting plan.

Due to your performance issues, you decided to no longer use us. However, unlike most customers who decide to cancel and move on, you decided to go out with a bang!
Pay close attention to the time stamps shown in these images showing the invite links you created.
https://imgur.com/a/rOIdzJ0

These images show you inviting dozens of users who, within minutes, began threatening us, sending pornographic material, rather uncreative homophobic/racial slurs and other extreme content.
Here’s one of those 1200 messages that were automatically removed by bots.
https://imgur.com/a/h4Hfhpi

Discord rate limits bots to 50 messages per second. Beyond that, it says “X messages deleted”. Imgur also has an image limit, you can imagine the rest.
https://imgur.com/a/sUoSI8B

As you can see in bot logs from 13:59 - 14:09, it was quite clearly a malicious raid. You appear to even have a cameo in there with your TS pfp.

You then opened multiple CC disputes against us. We’ve also suddenly gone from receiving 2-3 reviews a month total to 20+ 1* reviews in the last week alone from customers in your country. We have <20 PH customers total. Trustpilot automatically removed ~90% of them.

Now lets break down your review.

"I reached out to … Rather than assisting me, he immediately banned me … terminated my hosting…"
You first contacted us at 13:57 on the 12th June.
At ~2pm on the 13th June, a day later, you incited and partook in a raid that involved thousands of extremely hateful and pornographic posts.
You were removed at 2:09pm on the 13th June.
You know why you were removed and claiming you were banned for asking for support is nonsense.

You broke our ToS, which you agreed to, giving us the right to restrict you from communal areas and terminate services if we see fit.
Even after everything you’d done, I wanted to be lenient. I personally emailed immediately after your suspension offering a second chance.
https://imgur.com/a/OL7pjjS

You didn’t take me up on this offer. We still have your files if you change your mind.

"Despite the urgency … ghosted for approximately 12 hours..."
"Eventually… acknowledged the mistake and corrected it by switching the server to…"
That is false.
As has been shown in previous screenshots, you first opened a ticket at 18:52 on the 11th June requesting to be moved to a less powerful machine, against our advice.
You were then moved, as per your request, at 19:40. 48 minutes later.

"poor customer service… abrupt termination…. without due process…"

You maliciously broke our ToS. It’s official policy to just wipe your files on the spot without second chances. If you’d rather we follow “due process”, I would be happy to follow official policy.
I believe we maintained a friendly and helpful demeanour throughout our interactions, even with a customer who was rude and enlisted their players to harass us across multiple forums.
Given this, I have no plans to contest the review on Trustpilot, as the screenshots of our exchanges should speak for themselves in how we act towards our customers.

Ed
Director.

Odpowiedź od EnviroMC Servers

Zaktualizowano 19 cze 2024

Hello,
I've taken a look at the provided email and I can see that an account exists but it hasn't been logged into since July 2023. I'm also unable to see any services, tickets, transactions, invoices or anything at all linked to that account so i'm a bit confused.
Please see the attached image showing what can be seen on the admin end, i've blurred out any non public sensitive information like IP addresses - https://imgur.com/a/BfmYPnY

Is there any possibility that you may be confusing us with somebody else?
If this is incorrect, I would thoroughly appreciate you providing further information via trustpilot or by creating a ticket and referencing this review. I would be more than happy to provide clarification and/or take a further look into what happened and then attempt to rectify the situation.

We pride ourselves on being friendly and we want customers to walk away with a positive experience after using us, i'm really sorry if we didn't leave up to that in your eyes and I would very much like to try and resolve this for you.

Ed,
Director

Odpowiedź od EnviroMC Servers

Zaktualizowano 16 cze 2024

Hello Tol Finran,
I'd appreciate if you're able to fill out my information request as i'm not able to find any customers that match your first name or surname.

Our servers operate 24/7 and we're confident in our machine uptime, so much so that we publish it in real time on https://status.enviromc.host where we currently maintain a >99.95% uptime - this makes me unsure about "why the server has to shut down every time 2-3 hours shutdown or...".
Are you, by chance confusing us with another company such as the free hosting companies who only offer time limited services?
If not, I would appreciate you responding to trustpilot asking for further information or by creating a ticket and referencing this review, I would be more than happy to look into why your server is facing issues!

Ed,
Director

Odpowiedź od EnviroMC Servers

16 cze 2024

I'm glad we could be of assistance! :)

Odpowiedź od EnviroMC Servers

16 cze 2024

Hi Wobbler Estrange,
I've attempted to reach out to you via Trustpilot but as we haven't received a reply, i'm unable to find your account so it's a bit tricky to try and diagnose.

We pride ourself on uptime, so much so that we make our node stats real time and publicly available on https://status.enviromc.com/ where we maintain an average >99.95% uptime. If you're facing specific issues such as your server crashing, I would be more than happy to provide assistance to you; you'd just need to provide some information about your service(s)/account via trustpilot or make a ticket referencing this review.

I hope we can resolve this amicably and we would be happy to take any other suggestions you may have!

Ed,
Director

Odpowiedź od EnviroMC Servers

16 cze 2024

Heya Dan,

I'm sorry to hear you've been facing issues. I've made an information request but we haven't gotten a reply so I'm unable to look into exactly what may have happened.

If you would be willing to provide any further information to trustpilot or open a ticket and reference this review, I would be more than happy to look into your issue and use any tools in my power to attempt to make things right!

Ed,
Director

Odpowiedź od EnviroMC Servers

16 cze 2024

Hi Drim Daddy,
I'm glad we could meet your needs, thank you for your review! :)

Odpowiedź od EnviroMC Servers

16 cze 2024

I'm glad you're happy with the service and our pricing, thank you for the review!