Product arrived as described. Minimal shipping damage to a non observable area No discredit to Elm as this is purely a shipper issue. The box is shipped as it arrives from the manufacturer. P... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The experience was good. The item was out of stock and found out after I ordered it. But it did come earlier than expected. The product survey came before the item was delivered so that caused some... Zobacz więcej
I ordered a pair of dining room chairs. When I received them, there was a manufacturing defect where the holes were drilled in the incorrect place making it impossible to put together. I reached out t... Zobacz więcej
The original daybed trundle I ordered was on back order. I was notified and was offered for them to check if any other options I chose were in stock. Made everything soo easy to place another order. T... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!
Dane kontaktowe
Chicago, Stany Zjednoczone
- 312-487-1356
- sales@englishelm.com
- englishelm.com
4,0
Dobra
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The dresser I ordered didn’t come when…
The dresser I ordered didn’t come when it said it would and I still haven’t received it.
2 marca 2026
Odpowiedź od English Elm
Hi Christy we’re so sorry for the delay with your dresser order and that it hasn’t arrived as expected. We understand how frustrating that must be. Please email us at sales@englishelm.com with your order number so we can check the status and provide you with an update as soon as possible.
It came out damaged.
2 marca 2026
Odpowiedź od English Elm
Hi Addison, we’re so sorry to hear that your lamp arrived with missing parts—that’s not the experience we want for our customers. Please email us at sales@englishelm.com
with your order number and a photo if possible, and our team will help arrange the replacement parts as quickly as possible.
They contacted me immediately when they…
They contacted me immediately when they found out my area rug was on backorder. They explained what I could do in order to keep my order. The rug was delivered not long after. Love it!!!
2 marca 2026
You'll never see your money again
In September 2025, I ordered a couch from their website, which appeared to be in stock. Shortly after ordering, I received an email saying the item was NOT in stock and was on back order for 3 months. They said they would hold my order until the item is available, so I was willing to wait because I really wanted this specific couch. After 3 months passed, I got another email saying it's still on back order and would be another 3 months wait. At this point in time, I started looking for other options and ended up finding the couch elsewhere. I requested to cancel the order and get my money back, which they said was possible at any point while it was on back order. They initially responded with a cancellation and claimed to have issued a refund. However, I ran into an issue with receiving my refund via PayPal (the original payment method). As soon I became aware of this, I reached out to them asking if they could help me get a refund another way. Over 4 messages and nearly 2 weeks later, they have refused to respond to any of my messages, and I'm out over $800 now. Neither my bank nor PayPal will help me, as they've both confirmed the only place my money could be is with English Elm, who are refusing to respond to or refund me.
Word of advice: DO NOT order something from them if you ever plan to need your money back. It won't happen.
2 marca 2026
Opinia niezależna
Odpowiedź od English Elm
Hi Bethany, we’re truly sorry to hear about your experience and the frustration surrounding the backorder delays and refund process. We completely understand how upsetting this situation must be, especially after waiting so long for the item and then encountering issues with the refund. This is not the experience we want for our customers. Please email us at sales@englishelm.com with your order details so we can review your case immediately and work toward resolving the refund as quickly as possible.
Excellent Communication!
These were discontinued at the first place where I had bought 6 chairs. I needed 4 more. They were back ordered but I was able to make my purchase and English Elm kept me informed all the way up to delivery to my door a few months later.
A great experience and I will be back to shop again!
14 lutego 2026
Good communication …
It took a really really long time for the item to arrive, but I was impressed that I was informed right away not only thought it was backorder, but that it was backordered everywhere on the Internet. I was given the option to cancel and get my money back. They stayed in communication and were very consistent. When we received our purchase, it was nicer than I expected, excellent quality.
19 lutego 2026
Love these bar stools
Love these bar stools. Heavy, solidly built, comfortable and attractive.
10 lutego 2026
It was a pleasure working with English…
It was a pleasure working with English Elm.
Customer service was great and delivery of my couch was done in a timely manner.
11 lutego 2026
Avoid, something wrong here.
I ordered lamps at the end of January.Several days later I received an email saying they were in the warehouse but it would take 10 days to ship them. That struck me a little bit suspicious since when does it take 10 days to get something from a warehouse and ship it?
Once the 10 days passed I wrote to them and asked for a status update.
they responded to my email and said they would get back to me which they did not.
Finally, after determining there was something decidedly wrong , I canceled the order. They did respond to that right away, and , in an email, said that if the order had shipped (which I had not received notice of) I would be responsible for shipping costs to return the items .
17 lutego 2026
Opinia niezależna
Odpowiedź od English Elm
Hi Baybee, we’re truly sorry for the delays, lack of follow-up, and the frustration this experience caused. We understand how concerning it must have been to receive unclear timelines and not get the updates you were expecting. That’s not the level of communication we aim to provide. Please email us at sales@englishelm.com
with your order details so we can review your case and ensure everything has been properly resolved. We appreciate your feedback as it helps us improve our processes and communication.
Beautiful little bird.
A nice product — their beautiful little bird looks better in person than on-line. It brings a smile.
2 lutego 2026
Amazing
Amazing ! Very happy with everything except I wish I can get the bed upstairs as it was extremely heavy
10 lutego 2026
Great pricing and communication
Great communication, great pricing, and delivery before the promised day.
7 lutego 2026
Missing information
I received a survey asking how my experience / product was, but I haven't received my order yet and don't have tracking info.
10 lutego 2026
Odpowiedź od English Elm
Hi Dionne, we’re so sorry for the confusion and for sending a survey before your order was delivered. We understand how frustrating it is not to have tracking information yet. Please email us at sales@englishelm.com with your order number so we can check the status and provide you with an update right away
The men were great and so was the…
The men were great and so was the company. I would recommend them anytime
10 lutego 2026
A sturdy little cabinet with personality plus!
I love not only the deep blue color and look (the flowers and legs are so cute!), but also the sturdiness and lovely wood top. It scores 100% with me! The assembly was minimal--another plus. 😊
10 lutego 2026
Really great customer service
3 lutego 2026
Doświadczenie Trustpilot
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