EngageBay Recenzje 

I've been using EngageBay for my business and so far, I'm quite happy with it. I mainly use it to manage leads, follow-ups, and customer communication and having everything in one place has made things easier for me. It took a little time to get familiar with everything but once I got used to it, it became pretty straightforward. Overall, a useful tool for managing day-to-day sales and customer activities.

They have one of the best support functions as an Saas platform. I got the right answers in a short time whenever I contacted them.

Great experience overall. The platform is easy to use, reliable and has helped us manage our work more efficiently. What I liked most is the simplicity. Everything feels well organized without being complicated. The support team has also been responsive whenever we needed help. A solid solution that delivers real value.

I have been using EngageBay mainly for managing our sales pipeline, and it has made things much easier for me. I can move deals between milestones,see what needs follow-ups, and keep track of everything withotu using separate spreadsheets. I also find the 360-degree contact view really useful because I can see the customer's history and previous interactions in one place. Overall, it's been a pratical for our day-to-day sales work.

I'have been using EngageBay to manage our contacts, enquiries and follow-ups, and overall I'hve had a good experience with it. What I like most is having everything in one place instead of going through emails or different tools to find information.

The automation is also useful for some of our regular follow-ups and saves us a bit of manual work. It took me time to get familiar with all the features, but once we setup it up around the way we work, it became quite straightforward.

EngageBay has made keep things organized a lot easier.

I’m a small-business owner who signed up for the “free trial.” After setting up the account, I discovered that an important feature I needed was not available at a price I could afford. I selected “Do Not Renew” and also spoke with a team member through the online chat, clearly asking them to cancel my account.

One month later, my credit card was charged for an entire year. When I contacted the company, they claimed I had not cancelled and offered only a 50% refund—even though I had followed the cancellation process and spoken directly with their team.

I would strongly recommend choosing a more reputable CRM, such as Salesforce, Bigin by Zoho, or another trusted provider. Based on my experience, I would stay away from this company. Their cancellation and billing practices were extremely disappointing.

I am using it only for a couple days but I like the fact that the support is responsive, I can talk to humans and all problems were solved, questions answered. The tool seems very comprehensive to me, with a lot of features. (I didn't use it yet with our customers.)

Customer service agent answered my question and I was able to resolve my issue. Grateful!

Mark was incredibly helpful. I needed assistance customizing our ticketing system and configuring automations. He knows the platform well and explained things simply. Great service all around.

I have used Engagebay for three years. It has a powerful interface that combines a CRM with a mass-emailing system and is user-friendly and easy to learn. Customer service via chat is great, and they can help you resolve any issues very easily.

The CSR solved the problem quickly.

We use Engageby mainly for newsletters and broadcasts. It was frustrating to discover that many of the emails we sent out to were bouncing. When asked, via the simple chat system, it took a long time to problem solve this to find a solution as I was told that it was down to the company servers receiving it. Once I agreed to email out to all those on the list who were bouncing (on Engagebay) but I was able to send emails, asking them to reply if they had received my email, I was able to send an excel sheet back to Engagebay to highlight that my emails were getting through for 80% of the list. Once I sent this list, they were able to remove from the bounce list. A solution was found but it was very painful. Engagebay is a great tool and customer service is attentive, even when it can take a while and a few hard typed messages to get your info across. It would be fab if a phone call could happen as this would decrease frustration and time.

easily accessible for questions. prompt assistance/response

Immediate (human) help that is easy and friendly!

Their support is pretty good. I have no complaints when I need assistance. Even at the lower price tier, the chat is adequate once you get them on the line. It is a lot to learn; it's not as click-friendly, but it does have everything you need to send nurturing emails. I do think it can be pricey if you are looking for webhooks and more expansive needs like connecting applications.

Quick, responsive customer service for any and all issues with the platform.

Don't trust Engagebay! Their cancellation process is atrocious. They don't have a place where you can cancel. They don't send you notifications if your subscription is coming due, and if you try to call them it goes to voicemail. THIS IS BY DESIGN. Their "billing" department doesn't answer the phone same with service BUT if you want to sign up? INSTANT CALL BACK. This is again, BY DESIGN. This LMS is a SCAM. Stay away from them and go with GHL or Hubspot. STAY AWAY.

I've had a great experience with EngageBay. The platform is very user-friendly, easy to navigate, and offers a wide range of features that help streamline our daily work and automate many processes.

What stands out the most is the support team. They are always available, responsive, and genuinely helpful whenever we encounter an issue or need guidance. The response times are fast, and the support agents are knowledgeable and professional.

Overall, EngageBay has been a reliable solution for our business needs, and I would highly recommend it to anyone looking for an easy-to-use CRM with excellent customer support.

I've been using EngageBay CRM for over 3 years now, and it has consistently delivered a positive experience. The platform is user-friendly, efficient, and makes managing customer relationships much easier.

One of the standout aspects for me is the exceptional customer support. The team is always responsive and willing to assist. A special mention goes to Charles, who has consistently provided outstanding support whenever I've needed assistance. His dedication and willingness to help have made a real difference.

If you're looking for a CRM solution that combines great functionality with reliable customer support, EngageBay is definitely worth considering.

Engagebay is really one of the top notch CRM and marketing automation systems. We compared it with the usual suspects for CRM systems and are happy about our choice. Everything works very well and missing functionality can be easily realized using the API.
Their support team is super-responsive and has solved all minor issues within minutes.