Migrating marketing apps is usually a complete nightmare when your Shopify theme has as much custom logic as ours does. I was seriously dreading the move. But the Omnisend team actually took the tim... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Zobacz więcej
Reakcja na opinię
Joining Omnisend has been an excellent decision. The integration with our Shopify store has been seamless, and the webinars have been informative and action-oriented. Rūta got us started on our journe... Zobacz więcej
Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Dane kontaktowe
Saint Katharine's Way 1, E1W 1YL, London, Zjednoczone Królestwo
- support@omnisend.com
- omnisend.com
4,4
Doskonała
507 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Omar is fantastic!!!
Omar is fantastic! Wealth of information, great customer service and respectfully follows up at the perfect time. 5-stars.
3 września 2026
Opinia niezależna
Clear instructions and stepped in to resolve the issue
Clear instructions, patient and very knowledgable.
1 września 2026
Opinia niezależna
Always great to work with
Always great to work with! They listen to every feature request I have and actually make it happen. Features like counters, emails sent based on opens, and much more. Amazing company and great service!
28 sierpnia 2026
Opinia niezależna
I really recommend Omnisend for its excellent product and service.
Joining Omnisend has been an excellent decision. The integration with our Shopify store has been seamless, and the webinars have been informative and action-oriented. Rūta got us started on our journey and she has been of great service. I really recommend Omnisend for its excellent product and service.
25 sierpnia 2026
Opinia niezależna
Very helpful
Very helpful, very open-minded, and someone who was willing to dive into the weeds of my problems
19 sierpnia 2026
Opinia niezależna
The staff are genuine people so you…
The staff are genuine people so you dont have to chat to a bot when you have questions! They are always very wiling, patient and thorough when they help you. The system is as easy as it can be once you get the hang of it.
13 sierpnia 2026
Opinia niezależna
Burak was great at handling my…
Burak was great at handling my questions. It was very confusing to set up but he helped me through everything step by step. He had a lot of patience and took the time to help me out. *****
11 sierpnia 2026
Opinia niezależna
Migrating marketing apps is usually a…
Migrating marketing apps is usually a complete nightmare when your Shopify theme has as much custom logic as ours does. I was seriously dreading the move. But the Omnisend team actually took the time to look at our specific setup before transferring anything.
I hit one technical snag trying to build out our post-purchase flows, and Mathias from support emailed me back in literally two minutes to fix the integration on the spot. We got everything dialed in without adding a single second of site bloat or messing up the checkout flow. It is incredibly rare to find a platform with support that actually understands the backend. Solid addition to the stack.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Omnisend
Migrations with complex setups are genuinely tricky, so it's great to hear the team took the time to understand your specific configuration before proceeding with the transfer. Getting your post-purchase flows running without impacting site speed or checkout flow is exactly the kind of outcome we aim for. Really appreciate the detailed review. Getting the foundation right from the start is what sets stores up for real, sustainable results.
The integration went smoothly
The integration went smoothly, they took care of everything. My setup was unique and Omnisend took the time to understand what I had setup, and then migrated it.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Omnisend
Unique setups deserve that extra attention, and we're glad the team took the time to fully understand yours before reproducing it in Omnisend. That's exactly the kind of migration experience we want every merchant to have. Your setup is built to scale, and we're here to support that growth every step of the way. Thanks for sharing your experience!
Excellent service as always
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Omnisend
"As always" is the part we love most - thank you! Reliable support is something we take seriously, and it's great to know it's making a difference for your store.
I tahnk Omnisend Agent for them quick…
I tahnk Omnisend Agent for them quick answer for resolving problem and verification
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Omnisend
Quick resolutions matter, and we're glad our team could get things sorted for you fast. Thanks for taking the time to share this! We're always here when you need us.
The experience was great and their…
The experience was great and their migration and account team were very helpful. They answered all my questions and concerns and made sure I was taken care of throughout the whole onboarding process.
28 lipca 2026
Opinia niezależna
Odpowiedź od Omnisend
The onboarding experience really does set the tone, and it sounds like our migration and account teams delivered exactly what they should. Glad every question and concern was handled along the way. We're here to make sure that support continues as you grow with Omnisend!
I wanted to open an account here.
I wanted to open an account here.
According to their own terms of service, tele health (which i'm operating) is allowed. They even have a full page dedicated on how important e-mail marketing is when running a tele health brand.
As context: my brand is fully legit and even registered with the dutch government, which is verifiyable in public sources, we work with the most famous dermatologist in the country and a reputable pharmacy.
After having had to wait for 30 hours to get a reply. We simply got the following:
''Hi Casper!
I'm Beran, one of the senior agents at Omnisend, stepping in for my colleague.
I am here with an update for you:
After further investigation, our Compliance Team has decided not to proceed with the unpausing of your Omnisend account. A decision has been made to reserve our right to deny our services. We reserve the right not to disclose the results of our investigation/review.
I wish you the best of luck with your business.''
Crazy. They just ban you without any reason. That's how they treat new prospects.
UPDATE: their reply:
Hello Casper, This is Diego from Omnisend.
I hope you're doing well!
The nature of your business does not make you ineligible to use Omnisend unless it falls under the activities outlined in our Acceptable Use Policy This is not the case for your business.
However, while we've completed our review, we're unfortunately unable to share the details or results of our internal investigation. I understand you're eager to receive more information, and I'm sorry for the disappointment, but we're not able to disclose anything further regarding this matter.
Thank you for your understanding.
23 lipca 2026
Opinia niezależna
Odpowiedź od Omnisend
Thank you for taking the time to share your experience. We’re sorry to hear that the outcome of the review left you feeling disappointed, and we understand how frustrating it must have been not to receive the level of detail you were hoping for.
We appreciate that you provided extensive information about your business and engaged with our team throughout the review process. As confirmed in our latest communication, the nature of your business itself is not what made it ineligible to use Omnisend, provided it does not fall under the activities outlined in our Acceptable Use Policy.
That said, our Compliance team completed a broader internal assessment and ultimately decided not to move forward with the account. While we understand your request for a detailed explanation, we are not able to disclose the findings or criteria behind internal compliance reviews. This approach is applied consistently across all accounts and is part of how we protect the integrity and security of our platform.
We understand that this may not be the answer you were hoping for, and we appreciate you sharing your perspective. We sincerely wish you and your business continued success, and thank you again for taking the time to provide your feedback.
Pauline Great Support
Pauline Great Support
She was very supportive and it shows good knowledge about my request. It helps helps me to feel more confident with Omnisend.
Thank you
20 lipca 2026
Opinia niezależna
Odpowiedź od Omnisend
Feeling confident with the platform is such an important part of getting real results, and we're glad our team helped you get there. It's great to hear the support was both knowledgeable and reassuring. Thank you for taking the time to share your experience!
asked for a support with the system and…
asked for a support with the system and have been advised to use the Ai
13 lipca 2026
Opinia niezależna
Odpowiedź od Omnisend
Thank you for sharing your experience. We’re sorry that our suggestion to use the AI segment builder made you feel that you were not receiving the proper direct support you expected.
To give some context on the AI suggestion: our segment builder is a native Omnisend feature designed to generate a working segment draft based on your goal, so you're not starting from scratch. Our agent suggested it as a time-saver, not as a way to redirect you elsewhere. That intent clearly didn't come through, and we understand why that felt frustrating.
Our team also provided direct guidance on the initial condition required to target customers who had placed an order and remained available to review, adjust, or create the segment based on your specific setup. We recognize that we could have explained more clearly why we suggested an AI approach and moved more quickly to hands-on guidance when the suggested segment did not meet your expectations.
We appreciate you flagging this and will use it to improve how we communicate our tools during support interactions. More importantly, we'd genuinely like to make this right and remain available to work through the segment setup with you directly, to make sure it's configured correctly for your intended audience.
Worst email marketing platform in the…
Worst email marketing platform in the world.
There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use.
I.e - can't edit the steps a contact will receive in a live workflow, can't move contacts from one workflow to another after they've finished, can't save the entire campaigns as a template which includes subject lines, sender information, flawed segmentation logic, etc.
8 lipca 2026
Opinia niezależna
Odpowiedź od Omnisend
Thank you for taking the time to share such direct and detailed feedback. We’re sorry to hear that the limitations you encountered made Omnisend feel frustrating and prevented you from managing your campaigns and automations as efficiently as you expected.
Our support team has reviewed each of the points you raised and shared practical workarounds to help address the limitations you encountered. At the same time, we recognize that workarounds are not always a substitute for the smoother, more flexible functionality you were looking for. Your feedback regarding live workflow editing, connecting automation journeys, campaign templates, and segmentation has been documented and passed to the relevant product teams.
We genuinely want to better understand the limitations you’ve experienced, including any additional issues that may not have been fully covered in the existing conversation. Customer feedback plays an important role in how we continue to develop Omnisend, and every month we release improvements and new functionality shaped by our customers' needs and experiences.
Thank you again for being candid with us. Our support team remains available and would welcome the opportunity to continue working through your concerns and help make your current setup as effective as possible.
Sign up was easy and support was fast…
Sign up was easy and support was fast and easy to understand.
2 lipca 2026
Opinia niezależna
Odpowiedź od Omnisend
Easy onboarding and quick, clear support is exactly what every busy store needs. Glad you had that experience right from the start, it sets a solid foundation for everything ahead.
Even though I can speak English
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able to speak Portuguese, I could have proceeded with the chat in English, but he did speak Portuguese and—with great patience—helped me with the basic tasks I didn't know how to navigate. I was very happy and felt truly welcomed by the company through his service.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Omnisend
Being able to communicate in your preferred language makes all the difference, and we're really glad our team could make that happen for you. Patient, attentive support is something we genuinely care about, and it means a lot that you felt welcomed. Happy to have you with us!
Greta got back to me right away…
Greta got back to me right away regarding a technical issue. Thank you.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Omnisend
Fast support when something goes wrong makes a real difference, and we're glad the team delivered that for you. Thanks for taking the time to share your experience!
Omnisend's customer service representatives are all very friendly.
The customer service representatives at Omnisend are all very friendly; they often help me identify the problem quickly and provide a solution. Isabelle, the representative I spoke with today, was also very kind.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Omnisend
Thank you for sharing this! Friendly, efficient support that actually solves things is something our team works hard to deliver every time. Knowing that you can count on us to identify the issue quickly and get you back on track is exactly what we're here for. We're always here whenever you need us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.