Our trip to PeruExtremely Poor Service and No Response from Encounter Latin America
Our trip to Peru, booked through Secret Escapes and managed by Encounter Latin America, has been a huge disappointment. Every hotel has fallen below the standard promised – from poor service in Lima and Ica to a basic, noisy stay in Nasca with no planned excursions. The final stop in Arequipa has been the worst: our room at Maison d’Isle has damp, mould, and loud music all night. We are exhausted after long journeys and have received no response at all to our complaints. This company has shown no care or accountability. I would strongly discourage anyone from booking with Encounter Latin America.








