Appliance parts is very prompt to return my inquiries. I have been able to easily order a replacement heating element for my Maytag oven and even the light bulb for the freezer in my Amana refrigerato... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and th... Zobacz więcej
Reakcja na opinię
Got what I ordered in like two days with FedEx home delivery for a Midea Duo Hose replacement. Didn't need to contact them about anything; the part was what I was expecting.
Reakcja na opinię
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, w... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca części do urządzeń AGD
- Dostawca części elektronicznych
- Sklep z używanymi częściami zamiennymi i komponentami
Napisane przez firmę
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home. Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Dane kontaktowe
775 Tipton Industrial Drive, 30046, Lawrenceville, GA
- 8004328542
- customercare@encompass.com
- encompass.com
4,6
Doskonała
5 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Donny Abon was a great help tracking my…
Donny Abon was a great help tracking my order and letting me know that one of the parts were on backorder and gave me the delivery date
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Robert, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Sony Headphone Repair
The process was very easy, Alexis (Rodriguez) made the process very easy for me!! Recommended for effortless repair :)
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Mao, we appreciate the shout out to recognize Alexis for all she does and the opportunity to assist you getting your Sony headphones repaired!
Great customer service
Great customer service! First, I ordered a replacement TV remote device and spoke with Sherwin Donato.. Then later the same day I found my remote device so I called back to see if I could cancel my earlier order… no problem for Sherwin. Both contacts were excellent.
12 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Very helpful Representative
The Samsung Representative I spoke to her name is CRISTELYN PACLIPAN and she was very helpful and very attentive. I couldn't figure out the name of the part I had trouble she took the time and sent me a photo of the schematic part through my email to make sure It was the part i was looking for. I just wanted to know if she knew what part I was trying to replace and we figured it out and the name of the part. I ordered the part right away as soon as she said they had the replacement part. I definitely call back if I need replacement parts.
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Amber, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you ordering the correct part needed!
Excellent customer service
Today, I received excellent customer service when i needed to cancel my order and reorder the correct item. The representative made the process easy and efficient.
June Lohman
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Found a difficult part to find
Teresa was able to identify and locate the exact replacement part which I need. This was not an easy or obvious part to find, but she kept troubleshooting and searching for it with me on the line until it was located. Two prior representatives were unable to go the extra mile to ensure the correct part was ordered (which resulted in me receiving the wrong part ). She was patient and kind and a pleasure to work with. Thank you!
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Susan, we appreciate the shout out to recognize Teresa for all she does and the opportunity to assist you finding the correct part needed!
Toni Abad was excellent
Toni Abad was excellent. She handled my issue with courtesy, professionalism and expertise.
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Jim, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Over and above - Lily Jacobs
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, walking me thru visual exam of related parts, etc. Part ordered is due for delivery today!! Thank you, Lily!
8 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Larry, we appreciate the shout out to recognize Lily for all she does and the opportunity to assist you repairing your LG icemaker in your refrigerator!
Derek Gaither
Derek Gaither
it was a pleasure specking with you today. best customer service I've ever had very pleasant smooth transaction. very quick and knowledgeable. Thank You!!
12 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Pauline, we appreciate the shout out to recognize Derek for all he does and the opportunity to assist you!
Derrick was very patient and respectful…
Derrick was very patient and respectful of my questions and needs. He went above and beyond and gave a phone number to Bertazzoni to help me.
11 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Dorothy, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
Samsungparts.com Water Filter Part Number
I was on the Samsungparts.com trying and failing to find the correct part # replacement water filter for my refrigerator. YURI came on the chat and quickly gave me the correct part number. I noticed my refrigerator model # was not listed with the part. YURI double-checked and verified it was correct. Very courteous and professional.
12 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Mike, we appreciate the shout out to recognize Yuri for all he does and the opportunity to assist you!
To Whom It May Concern
To Whom It May Concern: I want to inform you of the great service I just received with Donny Abon, Donny assisted me with ordering some installation parts for my microwave. Donny was very professional and efficient. I Thank You Very Much!
12 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Lester, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Helpful to resolve my problem Quickly
Phone Representative Toni Abad offered me another option to my present problem with remote delays. I'm grateful because I cannot wait till Back Orders Restore. I need a remote control now & Toni Abad was happy to help.Thank u!
12 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Toni
Toni, was the rep who helped me today. Toni, was very helpful in correcting the issue with my initial order and helped me quickly place the order for the correct part needed for my repair.
12 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Talked to a real person
I tried using the online chat options but was unable to chat with anyone. Called the direct phone number, Toni Abad answered and within minutes I had the part ordered.
12 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Kris was so helpful
Kris was so helpful! She found the parts I needed and even called me back when we had issues hearing one another. Thanks Kris!!
9 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Bonita, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Odpowiedź od Encompass
Hi David, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
It's very frustrating when commercial…
It's very frustrating when commercial equipment is in disrepair. Sherwin made this as easy as possible - quickly and efficiently taking my order and reassuring us what was in stock and what would take a little time. Honestly is everything with us.
8 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi JD, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Amazing service!
Amazing service!! The service was exceptionally helpful and the representative provided a lot of useful information.
8 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Sherwin helped me with my remote issue…
Sherwin helped me with my remote issue easily! Thank you
8 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Deborah, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.