Appliance parts is very prompt to return my inquiries. I have been able to easily order a replacement heating element for my Maytag oven and even the light bulb for the freezer in my Amana refrigerato... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and th... Zobacz więcej
Reakcja na opinię
Got what I ordered in like two days with FedEx home delivery for a Midea Duo Hose replacement. Didn't need to contact them about anything; the part was what I was expecting.
Reakcja na opinię
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, w... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca części do urządzeń AGD
- Dostawca części elektronicznych
- Sklep z używanymi częściami zamiennymi i komponentami
Napisane przez firmę
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home. Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Dane kontaktowe
775 Tipton Industrial Drive, 30046, Lawrenceville, GA
- 8004328542
- customercare@encompass.com
- encompass.com
4,6
Doskonała
5 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Alexis was awesome
Alexis was awesome. She was patient and answered all my questions. Tried going to eBay to save money, what a big mistake. Wished I would have done it right to start with. Thanks Alexis for all your help.
21 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi William, we appreciate the shout out to recognize Alexis for all she does and the opportunity to assist you!
Derrick was extremely friendly and…
Derrick was extremely friendly and professional in all aspects of handling my issue. He took his time to research the replacement part I needed to ensure that I got the correct part. The entire experience with Derrick far exceeded my expectations. Thank you!
Unfortunately, the shipping has been TERRIBLE! It's been ten days since I placed the order and the part has still not shown up. Tracking the order on the FedEx site it indicated that it's supposed to be delivered today. I'm optimistic that will happen.
9 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Gene, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you ordering the part needed!
According to the tracking information. Your package was delivered to your side door a short time ago. Please give us a call if you have not received your shipment.
Simon was great
Simon was great. He helped me order the part for my washing machine. He made it so easy. No wait time and no hassle.
16 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Daniel, we appreciate the shout out to recognize Simon for all he does and the opportunity to assist you ordering a new part for your washing machine!
Brian was very helpful
Brian was very helpful, friendly and took care of what I needed to order.
16 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Tony, we appreciate the shout out to recognize Brian for all he does and the opportunity to assist you!
Knowledgeable and helpful
16 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Lily Jacob was very helpful
Lily Jacob was very helpful in identifying and ordering part I needed for my refrigerator.
16 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Carol, we appreciate the shout out to recognize Lily for all she does and the opportunity to assist you ordering a new part for your refrigerator!
Cristelyn Paclipan customer service
Cristelyn Paclipan took my order for a Samsung remote control. She was very polite.
14 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Dolores, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you ordering a new Samsung remote!
The customer service representative…
The customer service representative Simon Espiritu was able to assist me and he is very patient and knowledgable. Highly recommend!
16 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Sam, we appreciate the shout out to recognize Simon for all he does and the opportunity to assist you!
I am very please with my contact eith…
I am very please with my contact eith Armand. He was very sweet and found the replace part I need for my LG air purifier. The original part I understand is discontinued but he found a replacement part that he said will work. He placed my order and said it should be here in 3-5 days. I'm very please with the service. I wish I'd of found them sooner.
16 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Dawn, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
Donny was very knowledgeable and kind.
16 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
May Ann was helpful and patient
May Ann was helpful and patient. Did some trouble shooting over the phone.
15 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Rocio, we appreciate the shout out to recognize May Ann for all she does and the opportunity to assist you!
I was introduced to Chris Bell
I was introduced to Chris Bell. She was delightful and very informative. I appreciate her hard work to be able to assist me with my problem.
15 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Stephen, we appreciate the shout out to recognize Chris for all she does and the opportunity to assist you!
Spoke with Donny regarding a tv stand…
Spoke with Donny regarding a tv stand and he was beyond patient with me, though ai didnt have all the information ready, i never felt rushed. Great CS rep!
15 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
The LG Parts representative Cristelyn…
The LG Parts representative Cristelyn Paclipan is one of the best customer reps I have ever experienced. Friendly and efficient, she picked up flawlessly all the complex model numbers, phones, emails, and answered all my questions the way I would want.
15 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Bill, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you!
Kris Belle was very kind and…
Kris Belle was very kind and professional as she placed my order for a part on my refrigerator.
15 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Pam, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Had the part available that I needed…
Had the part available that I needed and expedited shipping available as well. Great customer service when ordering over the phone with Ferren. Thank you.
14 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Gene, we appreciate the shout out to recognize Ferren for all she does and the opportunity to assist you!
Door Latch
Kris Belle was very helpful in making sure that I was receiving the correct door latch for my LG Microwave. The door latch was Out of Stock, but, she was able to back order my latch which was due to be in stock a week from now.
14 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Ralph, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you ordering the correct latch for your LG microwave!
Great Agent
Armand Del Rosario was a great agent to work with in completing my parts order, making it super simple and clarifying/confirming the process!
14 maja 2025
Opinia niezależna
Odpowiedź od Encompass
We appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
Sherwin Donato was fantastic
Sherwin Donato was fantastic. Friendly and efficient. Solved our LG washer problem and expedited sending two parts
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Graham, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Great customer service by Donny
Great customer service by Donny
He was able to identify the replacement part I need it for my washer and receive shipping confirmation same day by email and text. Thank you for your great service!
13 maja 2025
Opinia niezależna
Odpowiedź od Encompass
Hi Jose, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.