This company in our darkest hour took money from us under false pretences. They never had any intention of bringing our brother home to die. They took €34k and tried to take another €22k. Do not use t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We zijn zeer tevreden over EMS. Mijn moeder is opgehaald in Zuid-Spanje en na een goed verzorgde rit van 25 uur waarbij er continu een verpleegster naast mijn moeder zat is ze in Nederland naar het... Zobacz więcej
Reakcja na opinię
All the arrangements are carried out by EMS including speaking to the appropriate hospitals. The first date for therepatriation was not kept so it had to be arranged the following day which meant the... Zobacz więcej
Reakcja na opinię
Liebes EMS-Team, ich möchte mich für den perfekten Rücktransport bedanken. Von der ersten Kontaktaufnahme am 26.12.2025 bis zum Transport am 27.12.2025 um 10 Uhr morgens vergingen... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At EMS Air Ambulance & Medical Repatriation Ltd, we are more than just a company; we are a team of dedicated professionals with a deep commitment to provide world-class medical care. Our mission is clear: to deliver the highest quality (air) ambulance and medical repatriation services while emphasizing the importance of compassion and empathy during times of crisis. Our Promise: The health and safety of our patients is our primary concern at EMS. We pledge to make every patient a priority, every journey a testament to our unwavering commitment to quality care, and every mission a demonstration of our dedication.
Need fast, reliable medical transportation?
Napisane przez firmę
- EMS will take care of it
- We’ll get you home safely, with expert medical care every step of the way. Bed-to-bed service.
Dane kontaktowe
84 Brook Street, W1K 5EH, London, Zjednoczone Królestwo
- +442045861000
- info@ems-ambulance.com
- ems-ambulance.com
3,9
Dobra
107 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 7% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our Experience with EMS: Challenges in Medical Evacuation Services
We had high expectations when engaging this company, as their initial communication was professional and reassuring. However, after making the required payments, we encountered significant challenges in getting the agreed-upon service delivered.
We were under the impression that an air evacuation would take place within 24 hours of receiving full payment. Based on this understanding, we transferred €93,800, followed by an additional €38,800, which was later requested. Despite these payments, the evacuation did not occur within the agreed timeframe. Upon further inquiry, we discovered inconsistencies between the information provided to us and what the hospital in Berlin, Germany confirmed. According to the contract, the client was expected to arrive in Berlin by January 7, 2025—24 hours after full payment. However, we were later informed that the evacuation was scheduled for January 9, 2025, raising concerns about adherence to the agreed-upon timeline. Due to the delay from EMS, we were forced to go with another company. Hence, the evacuation did not take place with EMS and subsequently the contract was not fulfilled.
Furthermore, there was confusion regarding logistical details, including the reported arrival of their team at the Freetown airport, which we could not verify. Additionally, the UK address listed as their headquarters was associated with a different company, which added to our concerns.
Despite repeated attempts to resolve these issues and request a refund, we have yet to receive a resolution after more than two months. This has placed an immense financial and emotional strain on us, particularly as we were dealing with a medical emergency. Sadly, our family member has since passed away, and we are left wondering whether timely intervention could have made a difference.
This experience has been deeply distressing, and we encourage anyone considering this service to conduct thorough research and seek clarifications on timelines and procedures before committing. Reliability and transparency are crucial in medical emergencies, and we hope that improvements are made to prevent similar situations in the future.
We do intend to pursue legal actions to get our refund, if this matter is not resolved.
6 stycznia 2025
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Ezekiel,
We were very sorry to read your review, and above all, we wish to express our condolences for the loss of your loved one. We understand the emotional toll involved in urgent medical transport situations and the distress this must have caused your family.
While we regret that your expectations were not met, we must respectfully clarify several key points for the sake of transparency and accuracy.
Following the receipt of your payment, our operational and medical teams began coordination immediately. However, the patient’s condition evolved and required a higher standard of care than initially assessed—necessitating a larger aircraft and enhanced medical staffing to ensure her safety. This was communicated clearly and repeatedly, and the proposed adjustments were made purely on clinical grounds. As a gesture of goodwill, we waived €25,000 of the upgrade cost to avoid any additional burden to your family.
Despite those efforts, the necessary approval to proceed was not received in time. The delay and eventual cancellation were not due to any failure on our part, but the result of differing opinions on what was medically and operationally necessary to carry out the transport safely.
A refund request was formally initiated and acknowledged, and as stipulated in our signed agreement, it is under review by our legal and compliance team. This process has continued even as your legal counsel became involved. We have received correspondence from your appointed attorney and have responded appropriately.
At no point did our team act in bad faith or mislead your family. We maintained continuous contact, attempted multiple calls, and coordinated extensively with hospitals, embassies, and medical teams across time zones to make this transport possible—always placing the patient’s safety first.
We remain committed to a lawful and fair resolution. Public allegations about our conduct, particularly when legal steps are ongoing, do not contribute to a productive or respectful outcome for any party involved.
Sincerely, the EMS team
If I could give 0 stars I would
If I could give 0 stars, I would. This company agreed to bring my mom back from the Netherlands to the US on 4/22/25 and then on 4/23/25, canceled over the phone, stating their doctors no longer approved of the transfer. They stated that they spoke with my mom’s doctors the morning of the 23rd, (we have signed letters saying they did not speak to them at that time). They have been unwilling to give any refund even though they canceled on us and provided zero services. When asked about rebooking a transport that met their criteria, they said our original payment of $11,800 would not be able to be applied toward the new estimate (over $30,000). In my experience, the company was unhelpful, unresponsive to our concerns, and unwilling to work toward a fair resolution. I personally feel they took advantage of a very vulnerable situation and left our family without options.
22 kwietnia 2025
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear Ms Zook,
Even though you left a negative review, we would like to thank you for taking the trouble to express your feelings. We understand that you have negative feelings that prevail with you because the outcome was not satisfactory for you either.
However, the facts are somewhat different.
We did have extensive contact with the attending physician to prepare repatriation for your mother, who concluded that medical transport by stretcher on a commercial flight would be the safest option for her.
Of course, we understand that you find the costs high, but you informed us that you had found a cheaper party and, again later, you had even found a party willing to transport your mother in a less safe, but cheaper way.
We regret that you overlook the fact that you entered into a contract with us for bed-to-bed repatriation. Our team of doctors and staff immediately started working for you to organise this repatriation and transport your mother safely on the first possible date given to us by the airline.
Regards, the EMS-team
Excellent service
Our elderly aunt was on holiday abroad and had an accident and surgery. We went to bring her home but alas it was not that simple. We contacted EMS and within minutes were confident that they would be able to handle the repatriation from start to finish. We provided answers to their questions. Spoke with their medical professional and agreed the plan going forward . It truly was a bed to bed service and we were updated during the travel time so there were no surprises. An excellent service that we would thoroughly recommend to others in a similar predicament.
27 marca 2025
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Thank you very much for your kind words and for taking the time to share your experience with EMS.
We are truly grateful for the trust you placed in us during what must have been a stressful time for your family. Ensuring that your aunt was safely and smoothly repatriated was our priority, and we are glad to hear that our team was able to provide the support and reassurance you needed throughout the entire process.
At EMS, we understand how important a reliable and compassionate medical repatriation service is, especially in moments of uncertainty abroad. Your feedback reaffirms the dedication of our team to deliver a seamless bed-to-bed service with clear communication every step of the way.
We wish your aunt a good and speedy recovery — she is truly a lovely lady, and it was a pleasure to assist her on her journey home.
Thank you once again for your recommendation — it means the world to us.
Warm regards on behalf of your EMS Team
Super fijn contact
Super fijn contact, houden je goed op de hoogte. Makkelijk contact mee op te nemen. En denken mee. Zo dankbaar dat ze mijn moeder vanuit Tenerife naar Nederland hebben gevlogen. En ook nog eens van het ziekenhuis met een ambulance naar het vliegtuig. En vanaf Schiphol met een ambulance naar het ziekenhuis in Nederland. Eeuwig dankbaar voor.
16 lutego 2025
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Wij hebben uw moeder graag vervoerd van Tenerife terug naar Nederland en zijn blij dat ze nu in goede handen is. Omdat wij niets aan het toeval overlaten en een situatie als deze voor u als familie al heel stressvol is, zijn onze repatriëringen altijd van bed naar bed compleet georganiseerd.
Wij danken u voor het in ons gestelde vertrouwen en wensen uw moeder veel sterkte en kracht in de behandeling en weg die ze te gaan heeft.
Warme groet namens het gehele team van EMS
Good company, terrible partners!
I am giving EMS 247 as I feel like that’s what represents mine and my family’s experience.
We requested their commercial airline stretcher with a paramedic as we felt like the patient wasn’t too sick for an air ambulance but also not able to travel normally on a commercial airline (even business class). Communication started early enough and EMS was good at explaining how that works as it was our first time doing it. If you’re using their services, be ready to pay the full amount upfront as nothing can go forward without that payment.
EMS told us that we would be able to leave in about three days but on our part, we weren’t able to get all the required documents until the second day. So they pushed their estimate another two days. This is where everything went south: we provided all the documents and EMS told us that the airline had rejected them, so we had to adjust and repeat. We went through that process 4 times and this added a whole week to the estimated time of departure. You can imagine how frustrating that can be when you have a sick patient waiting for care. We were forced to stay in the local hospital for all those days while hospital charges are also piling up.
Finally when we left, we were transported in a very poorly maintained ambulance from another local hospital with a very inexperienced driver. The guy didn’t even know how to operate a stretcher. We asked around and discovered that he in fact was just a receptionist. He didn’t even know where to enter from at the airport, which made the whole thing even more frustrating.
When we reached the airport, we were shocked to learn that the airline which EMS contracted didn’t even inform the airport that there would be a patient with a stretcher that would need tarmac access, despite it being clearly indicated on the MEDIF form that was provided three days prior.
When we reached the destination country, we encountered more issues with airport staff because they wouldn’t let the ambulance get inside the airport. Again, no heads up was given.
I can go on and on about what went wrong and it would take me days. All I can say is, EMS by itself is not a bad company to work with. They were very nice when we called them, their paramedic Camille was extremely nice and was actually the only person keeping us calm throughout the hectic journey (she honestly went above and beyond). However, I need to hold them responsible for their choice of third-party partners. They should’ve done more research on the quality of their services because they were very horrible. From the ground ambulance to the airline they chose, everything was worse than horrible!
EMS, please do a better job at vetting your partners. I can’t imagine how bad it could’ve been if our patient was in a critical condition needing immediate care. That process should not have taken more than a week.
Other than that, the actual people at EMS were very nice and that’s why I’m not giving them 1 star.
13 lutego 2025
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Thank you very much for taking the trouble to leave a review and describe the repatriation process.
When repatriating via stretcher in a commercial aircraft, we always look for a direct route or route with as few connecting flights as possible. Not all airlines provide stretcher transport.
In general, we have good experiences with the reputable airlines, although we do depend on acceptance prior to the actual repatriation by the medical service. To this end, we provide all documents and naturally take responsibility for them.
Unfortunately, we also sometimes arrive in countries where logistics and communication is a bit more complex; moreover, we also depend on the cooperation of airport staff in general.
Also, in these countries the quality of care and transport is far below the standard we are used to. And even if on paper the ordered ambulance and staff seem fine, the reality sometimes turns out differently, unfortunately.
Yet we want to emphasise that this is precisely our strength. Our staff know how to act and adapt to the medical and logistical situation.
We are therefore pleased that you have had good experiences with our staff, both medical and operational.
We thank you for placing your trust in us and are pleased that we were able to transport the patient. As you mentioned, this medical transport was possible by stretcher on a commercial flight and the patient did not have to be transported by air ambulance, which is many times more expensive.
Above all, we wish the patient a good recovery wherever possible.
Kind regards on behalf of the entire EMS-team
These guys are the best
These guys are the best! The crew took the absolute best care of my parents and they were so kind and helpful. We are extremely grateful to them. Worth every penny! 10/10!
26 stycznia 2025
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Thank you very much for your lovely review and appreciation for our team. That is what we do it for! Caring for the patient and loved ones is our primary concern.
We were delighted to transport your parents and thank you for trusting us.
Warm regards on behalf of the EMS team
Fast en good service
Fast en good service, flying home next day, Nice and experienced paramedics.
18 października 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Thank you for your lovely review and appreciation for our medical crew. If everything fits, it fits and we are with the patient in no time to carry out the repatriation.
We were happy to be of service to you.
Oplichters pas op
Vertrouw dit bedrijf niet aub. OPLICHTERS
TRAP ER NIET IN.
Ik heb 40.000 euro betaalt voor een dienst die ik nooit heb ontvangen. Daarnaast heb ik tot de dag van vandaag het bedrag niet ontvangen.
Het ging om een spoed geval voor mijn ondertussen overleden oma.
Er was een ambulance vliegtuig besteld maar deze is nooit gekomen.
Ik zou samen met mijn oma opgehaald worden uit Amsterdam en vanaf daar vliegen naar Marokko. Haar laatste wens was behandeld worden in haar geboorteland.
Helaas kwam niemand opdagen en met veel bellen kwam ik er achter dat dit bedrijf zich niet aan haar woord heeft gehouden. Het bedrag die overgemaakt was was niet zichtbaar op hun rekening en dit was de reden dat ik niet geholpen kon worden die dag.
Maar het gekke was dat een bewijs van betaling genoeg was. Heel simpel weg gezegd, ben in de maling genomen door dit bedrijf.
ondertussen 2 maanden verder, heb gebeld, geappt en gemaild met dit bedrijf.
Dit bedrijf reageert nu niet en wilt mij niet te woord staan.
30 listopada 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Geachte heer Ezzay,
Wij betreuren het dat bovenstaande review uw beleving is, temeer omdat u er zelf voor gekozen heeft om het medisch vervoer voor uw oma bij ons te cancellen.
Wanneer onze diensten in een vergevorderd stadium afgezegd worden, dan zijn hier kosten aan verbonden. Niettemin is dat uw persoonlijke afweging en keuze, welke wij respecteren. Wel is het vreselijk jammer dat daarmee de laatste wens van uw oma teniet is gedaan en wij condoleren u alsnog met het verlies.
Top service
Top service ! Mijn schoonmoeder is van haar woonst in Spanje naar het ziekenhuis in België gebracht met een ambulance over de weg. Personeel zeer vriendelijk en begripvol. Communicatie met de administratie ook heel goed verlopen. Snelle antwoorden op alle vragen die de kop opsteken zoals zijn jullie wel echt mits je op voorhand moet betalen. Niet twijfelen, het klopt allemaal. Topfirma.
27 listopada 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Geachte mevrouw Verhulst,
Hartelijk dank voor uw review en waardering voor ons team en onze dienstverlening.
Wij begrijpen maar al te goed dat er vragen ontstaan bij het organiseren van een repatriëring, zoals ook of we wel echt bestaan. Maar we zijn echt en daarom zijn wij ook 24/7 bereikbaar!
We zijn blij dat wij u van dienst mochten zijn bij het medisch vervoer van uw schoonmoeder terug naar België en bedanken u nogmaals voor het in ons gestelde vertrouwen.
Wij wensen jullie allemaal het allerbeste en sturen een warme groet namens het gehele team van EMS.
Exceptional Emergency Repatriation Team
We reached out to EMS to help us repatriate a sick family member and were knocked out by the speed, professionalism and flexibility of the service and support provided. From the very first conversation, it was clear that everyone was totally committed to helping us as much as possible, during this very stressful period....and, as for the team sent out to make the lengthy journey home, they are worthy of the highest praise imaginable. From putting the patient at ease, doing everything to minimise his discomfort and liaising with the hospital in the UK so they were ready and waiting to swing into action, and all this with warmth, compassion and a smile. You are all very special and we thank you so much!!
If you are in need of this kind of specialist help, we cannot recommend EMS highly enough. Ten Stars!!!
1 listopada 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Thank you for your great appreciation and lovely review.
This is exactly who we are! We stand for speed and professionalism and understand better than anyone else that once you have decided to order a medical transport, you want to see it carried out as soon as possible.
A medical situation always causes stress, both for the patient for whom transport is not always comfortable given the situation either, and for the loved ones who are also terribly worried.
For this reason, we always try to reach the patient as quickly as possible and prepare them for transport.
We were happy to serve you and wish you all the best together.
Warm regards on behalf of the team at EMS
Thank you
The only service of this kind for our medical transfer from London to Athens. We are thankful to the ambulance crew. We are particularly grateful to our medical escort Joseph Hoar for his great personality and medical professionalism - in one word, exemplary.
30 października 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Thank you for your appreciation of our advanced paramedic Joseph and our services.
Our advanced paramedics always put the patient's well-being first and we were happy to serve you with this so-called medical escort on a regular commercial flight.
We thank you for placing your trust in us and wish you all the best as a family.
Warm regards on behalf of the team of EMS and in particular Joseph
Een dikke pluim👌👌
Een super geweldige vervoerder alles binnen 24 uur geregeld om mijn man van Z.Duitsland naar nederland te krijgen.
27 października 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Beste mevrouw Assink,
Dank voor uw mooie waardering voor onze dienstverlening.
Een repatriëring per wegambulance kan inderdaad snel opgezet en doorgevoerd worden, zodat de patiënt snel weer in een vertrouwde en verzorgde omgeving is waar gewerkt kan worden aan het herstel.
Wij wensen jullie alle goeds en gezondheid voor de toekomst!
Hartelijke groet namens het team van EMS!
Terug van gran canaria
Wat zijn er goed geholpen. En vooral wat snel!!!
Op woensdagavond gebeld. Donderdag stond er al een verpleegkundige naast me vader z’n bed. Vrijdagochtend konden we aan onze terugreis beginnen.
Super lieve en ook gezellige verpleegkundige waar we een fijne terugreis mee hadden.
We voelde ons echt veilig onder haar hoede.
De medische papieren voor het ziekenhuis hier in Nederland kregen we direct zowel het originele als de Engelse vertaling.
Ik hoop er nooit meer mee te maken te krijgen. Maar als je in nood zit en je wilt graag naar huis is EMS zeker een aanrader.
Wij zijn ze zeer dankbaar.
18 października 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Beste familie Puts,
Wat een mooie en lieve review mochten wij van jullie ontvangen. Jullie verhaal is er één van zovelen. Maar elke repatriëring is weer speciaal en verdient de beste medische zorg en aandacht van onze specialistisch verpleegkundigen.
Er is niets ellendigers dan in een buitenlands ziekenhuis te liggen, waar je wellicht de taal niet verstaat en niet de zorg krijgt die je gewend bent. Dan zijn wij er om snel de repatriëring in gang te zetten.
Wij danken jullie voor het in ons gestelde vertrouwen.
Hartelijke groet namens het team van EMS
Very fast responses and well-organised
Very fast responses and organised 2 separate trips 2 weeks apart for us at short notice, and with excellent crew. Constant updates during the transfer process (we could not be with the person being transferred one of the times) and everything was done exactly as planned and detailed, in very clean and well-equipped ambulances with great crew.
16 października 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear James,
Thank you for the lovely review and appreciation.
We sometimes tend to say that when luck is not on your side, you may need us once in a lifetime. The fact that we performed a medical transport by road ambulance for you twice is quite special, even for us! We were therefore happy to be of service to you both times.
Warm regards on behalf of the EMS team
Krankenrücktransprt
Meine Schwägerin hatte einen schweren Motorradunfall und lag in Kroatien im Krankenhaus. Auf Grund der komplizierten Brüche konnte sie dort nicht behandelt werden. Wir haben Kontakt zu EMS aufgenommen und tatsächlich sofort am Telefon sehr kompetente Ansprechpartner gehabt. Innerhalb weniger Stunden wurde der komplette Rücktransport nach Hamburg organisiert und äußerst professionell 1,5 Tage später durchgeführt. An Bord des Fahrzeuges war immer ein Arzt, der meine Schwägerin beobachtet und medizinisch versorgt hat. Selbst, wenn mal nach eine Tasse Kaffee gefragt wurde, wurde das sofort vom EMS-Team umgesetzt. Wir wurden ständig informiert, wo sich das Fahrzeug befindet und wann die Ankunftszeit sein wird. EMS hat sich auch komplett um die Aufnahme im hiesigen Krankenhaus gekümmert. Meine Schwägerin ist sehr gut im Hamburger Krankenhaus angekommen. Vielen Dank an das ganze EMS-Team. Ich fand den Service perfekt. Es war tatsächlich ein rundum sorglos Paket.
14 października 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Sehr geehrter Herr Lau,
vielen Dank für Ihre ausführliche Bewertung und Ihre nette Anerkennung unseres Services.
Wenn möglich, empfehlen wir immer, die Operation im Heimatland durchführen zu lassen. Nicht nur wegen der möglichen Sprachbarriere, sondern auch wegen der Nachsorge nach der Operation, der Genesung und der möglichen Therapie, die danach erfolgen muss.
Wir haben Ihre Schwägerin gerne und schnell mit unserem speziell für große Entfernungen ausgestatteten Krankenwagen transportiert und hoffen, dass es ihr inzwischen wieder gut geht.
Herzliche Grüße im Namen des EMS-Teams
Sehr empfehlenswert.
Sehr empfehlenswert.
Rasche Abwicklung in zwei Tagen war mein Vater aus der Türkei in Deutschland.
Vielen lieben Dank an alle Beteiligten.
26 września 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Ozkan,
Thank you so much for your kind words and recommendation! We are truly pleased to hear that we could assist in safely bringing your father from Turkey to Germany in such a timely manner. Our team works hard to ensure smooth and efficient processes during these critical times, and it means the world to us to know we made a difference for your family.
We will be sure to pass along your thanks to everyone involved in your father's care and transportation. Wishing your father a speedy recovery, and please don’t hesitate to reach out if you need any further assistance in the future.
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
Niet aan te raden
Op het moment dat ik contact heb opgenomen met EMS, werden mijn vragen netjes beantwoord. Echter kreeg ik sindsdien meerdere berichten per dag of ze mij nog ergens mee konden helpen. Ze waren erg gebrand op het mij binnenhalen als klant. We hebben ons voorbereid en zaten kant en klaar te wachten op de ambulance. Toen deze arriveerde, bleek alleen de patiënt en niet de moeder mee te kunnen. Dit was anders dan vooraf afgesproken en bijzonder vervelend om zo achter te komen. De reis zelf is wel goed gegaan. Er werd goed meegedacht met pijnstilling. Achteraf hebben wij direct een klacht ingediend vanwege het feit dat de moeder niet meekon en daarom extra kosten heeft moeten maken voor een vliegreis. Waar EMS ons vooraf aan de reis overstelpten met berichten, is het nu al maandenlang stil en worden wij genegeerd. Ook herinneringsmails worden genegeerd. De kosten waren onwijs hoog, maar de service erg laag. Ik raad u aan te zoeken naar een ander bedrijf.
9 marca 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear Ms. Groot,
Thank you for sharing your feedback and for taking the time to express your concerns. We sincerely apologize for the issues you experienced during your recent trip and for any inconvenience caused, especially with regard to the misunderstanding about travel arrangements for the patient’s mother. This was certainly not the experience we intended to provide.
We understand how frustrating and challenging the overall repatriation experience can be, and we regret any additional costs or inconvenience this caused. Your concerns are valid, and we have taken them into consideration against your case. Please note that after reviewing the facts of your case, it is apparent that there was no miscommunication on our end regarding the clarification of the number of passengers who could be accommodated on board. Moreover, it is not uncommon to have long-distance transfers on the road with just the patient and crew (i.e., without an accompanying co-passenger, as was the case here) as we prioritise the development needs of the patient while we execute the transport. Our service model and the agreement we have in place with our clients also allow us to modify the booking or make or suggest appropriate changes to the transport subject to the needs and assessment of the patient. Whilst we understand that this may not have been ideal for you or that you may have had alternative expectations regarding the scheduled transport, there is limited action we could take in this regard to remedy your concerns, given the meek health of the patient and the convoluted arrangements for the transfer necessary to ensure a safe trip.
Please be assured that your complaint has not gone unnoticed. We are now prioritizing your case and will be in touch shortly to discuss how we can resolve this matter to your satisfaction.
Thank you for your patience, and we appreciate your feedback as it helps us improve our services.
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
EMS works professional
How do you get a sick and bedridden father from a hospital in the Czech Republic to the Netherlands as quickly as possible? Communication problems and sabotage attempts from people in his personal environment do not make this assignment any easier. We submit our request for help to EMS and receive extremely expert assistance from the first moment of contact. Our story is listened to carefully and our ideas are shared. We receive clear explanations. In fact, we are immediately relieved and reassured. EMS works accurately and very professionally. Sometimes we almost dare not believe what they promise us, that they will bring our father to the Netherlands on the agreed day no matter what. On the transport day itself, we receive regular updates from EMS about the progress of the journey. According to our father, the employees are very friendly and helpful from the moment of pick-up to the end of the trip. Without EMS we would not have managed to get father to the Netherlands (so quickly) and we are very grateful to them for their excellent services. Extra info; Payment is made in advance to a foreign bank account. This caused us some problems with the bank, including an extensive telephone interrogation. Be prepared for this and consult your bank.
18 marca 2024
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear Ms. Donna,
Thank you for your glowing review! We are truly honoured to have been a part of ensuring your father’s safe and swift return to the Netherlands. It’s wonderful to hear that our quick, professional, and compassionate approach provided you with the peace of mind you needed during such a challenging time.
At EMS, we pride ourselves on delivering fast, reliable, and steadfast medical repatriation solutions—no matter the obstacles. From the moment we received your request, our goal was to ensure that your father was brought home as quickly and safely as possible, and we are thrilled to hear that our team’s dedication made a difference in our shared objective for your booking.
We understand that the process of international payments can sometimes present hurdles, and we appreciate your note on this matter. Rest assured, we are constantly working to streamline the experience for our clients, ensuring every aspect of the journey—both medical and logistical—is handled with care.
Your kind words truly highlight the core of what we do: providing families with fast, reliable, and compassionate repatriation when they need it most. Thank you again for your trust in EMS, and please don’t hesitate to reach out if you ever need us again.
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
Do not use
We went thru them to try and get my mother back from Ireland to the US in 2020, we had to pay upfront and it took over 10 days for them to come up with an itinerary for departure, we gave up on them after 8 days and hired a different company to get my mother home. It only took the other company 3 days and only needed half up front. Go with almost any other company they delayed so long my mother almost died
28 listopada 2022
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. McGarry,
Thank you for taking the time to share your feedback. We are sorry to hear about your mother. However, we would like to clarify that our company did not assist with the booking you referenced. It appears there may be some confusion, as there are other providers with similar names to ours. After reviewing our records, we were unable to find any details related to your case, which is understandable since our firm was incorporated in November 2022.
We kindly suggest redirecting your review to the appropriate company so that your concerns can be properly addressed.
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
Ems war unsere Rettung in der Not
Ems war unsere Rettung in der Not. Sie haben binnen weniger Tage für meinen schwerkranken Mann einen Ambulanzflug mit Top Betreuung und einer erstklassigen Organisation bereit gestellt. Erlechterung in drr Not, wenn niemand mehr hrlfen kann. DANKE
10 października 2023
Opinia niezależna
Odpowiedź od EMS Air Ambulance & Medical Repatriation Ltd.
Dear Ms. Annette,
Thank you so much for taking the time to share your experience with us. We are deeply honoured to have been able to assist you and your husband during such a critical time. It is incredibly rewarding to hear that our swift, professional response and first-class care provided the relief you needed in an emergency.
At EMS, our top priority is ensuring that patients receive the fastest and most reliable medical repatriation solutions, and we are thrilled that we could deliver this for your family. From the moment we were contacted, our team worked tirelessly to coordinate every detail of the ambulance flight and ensure your husband received the best possible care.
Your kind words mean a lot to us, and we are grateful for your trust. Should you or anyone you know ever need our services again, we are always here, ready to provide fast, safe, and compassionate support.
Thank you once again!
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.