EMS Air Ambulance & Medical Repatriation Ltd. Recenzje 

De snelheid waarmee gehandeld is. Duidelijke instructies, die voor minder ongerustheid gezorgde heeft.
Ambulancepersoneel verdienen een pluim voor de goede behandeling.

Our experience with EMS Air Ambulance & Medical Repatriation Ltd has been extremely disappointing.

We entrusted this company with the urgent medical repatriation of a critically ill family member and expected clear communication and reliable service throughout the process. Instead, we experienced repeated uncertainty, inconsistent information, and a lack of transparency regarding the arrangements.

Despite being in contact with the company about the transfer and the receiving hospital, we were never provided with a confirmed collection time, and the scheduled transfer did not take place. Afterward, we received correspondence attributing the failure to contractual obligations, despite our understanding of the agreed arrangements and payment process. This has caused our family significant stress during an already devastating medical emergency.

We also requested a clear itemised breakdown and further explanations but were informed that these would not be provided while the booking remained active. We found this approach frustrating and unhelpful.

When dealing with a critically ill patient, families need prompt communication, transparency, and certainty. Unfortunately, this was not our experience.

Based on our experience, we cannot recommend this company. We hope they review their communication practices and improve the way they support families facing medical emergencies.

This company in our darkest hour took money from us under false pretences. They never had any intention of bringing our brother home to die. They took €34k and tried to take another €22k. Do not use this company under any circumstances. We as a family feel utterly betrayed by their callousness and their refusal to engage with us in any medium has left us frustrated and angry. If anyone knows of a legal mechanism to get our money back please advise. Thanks

I broke my leg at a French campsite, and after five days, EMS repatriated me to the Netherlands. The driver and nurse brought me safely home by ambulance. They were both super nice. I can wholeheartedly recommend EMS.

We zijn zeer tevreden over EMS. Mijn moeder is opgehaald in Zuid-Spanje en na een goed verzorgde rit van 25 uur waarbij er continu een verpleegster naast mijn moeder zat is ze in Nederland naar het ziekenhuis gebracht.

Ons enige minpuntje is de communicatie in het begin, echter verliep het daarna heel soepel

My initial review was based upon end-to-end service which was wonderful. I was in severe pain from an accident in Greece and they got me home to the U.S. for surgery.

However.... I subsequently found out they did not do the transfer. Apparently they subcontracted to someone else and didn't inform me. Most importantly my wife was supposed to accompany me on the flight but they said "no" at the last minute. I had to scramble to get my wife a commercial flight at the last minute while I'm still in the hospital in Greece. The stress and uncertainly was almost unbearable.

Very good communication from start to finish. The team were very friendly, professional and caring and the cost was very reasonable considering other quotes we had received. Would have no hesitation in recommending them.
Thanks

FRAUD - this is the worst kind of fraud, taking advantage of people in desperate situations without the time to properly check legitimacy.

We had a critically injured 10 year old in remote Indonesia, we needed medical evacuation ASAP. They promised a plane, we waited on this plane having sent a huge sum of money to them... The plane never came, even after they confirmed receipt of funds. We ended up having to arrange a helicopter medivac with another company a day later as our daughters life wasn't worth waiting any longer. I would never want someone else to experience this lack of consideration for the urgency of the situation.

Its now been 40+ days and still no refund. There is noone in the company you can discuss your problem with, who has any ability to action a refund. They just say its with 'compliance'. Police need to get involved, and those who run this company should be held accountable for scamming and playing with peoples lives.

The google reviews on their website are all fake, there is nowhere to actually submit a google review.

Please be warned and dont let this happen to you.

Horrific experience. EMS doesn’t actually have any planes or helicopters. They’re an external broker. Unfortunately for me, I was never advised this when booking. They promised me a plane the next day to recover my daughter in a life threatening emergency. They requested funds to be transferred immediately. I paid $98,500 for a next day evacuation. Called the next morning to check on plane status… only to be told the finance team is in London and won’t be online until 5pm my time. Meaning my daughter was never able to be collected by the promised timeline to start with.
Whilst my 10 year old daughter suffered for 48hours I had to find an actual medivac service with their own helicopter and they rescued my daughter. I then requested a refund from EMS. It’s been nearly 40 days since the request and they keep bumping me around what seems like fake departments. So gutted to have ever engaged these guys.

All the arrangements are carried out by EMS including speaking to the appropriate hospitals. The first date for therepatriation was not kept so it had to be arranged the following day which meant the hospital discharged her a day before she needed to be. Luckily she was OK & stayed in the hotel where her husband had been staying. Apart from that everything went according to plan. She was checked at the receiving hospital then discharged home.

Their communication their precision to detail and their constant attention during the difficult times they waited and when it was time to show up they did it seamlessly.

I had a very concerning experience with EMS Air Ambulance & Medical Repatriation Ltd.

We were arranging urgent air ambulance transport from Houston, Texas to Chennai, India. EMS initially issued an invoice for USD 196,000, and we initiated payment based on their communications and the understanding that the transport could proceed once payment/proof of payment was handled. After the payment process was underway, the position changed, and we were told funds had to be fully received before any next step could proceed.

After EMS later confirmed receipt of funds, they did not proceed on the originally quoted basis. Instead, they issued a revised quotation for USD 378,000, which was almost double the original amount. We did not accept that revised quotation.

We formally disputed the matter and requested a refund or a written explanation with supporting records showing the contractual and factual basis for retaining any amount. We also requested copies of any booking confirmation, acceptance record, cancellation-fee basis, and itemized costs. EMS has since gone silent and has not provided a substantive response or resolution.

Given the lack of response, we are now pursuing legal options to recover the funds.

If it wasn't for Nextgen Debt Recovery I would be 50k out of pocket, check them out they will help you get your money back.

Our family got in touch with EMS because we needed to transport a sick family member back to Germany. EMS pretended to find a suitable hospital place and was not able to do that which is fine because in Germany this is a difficult task - especially in the field of psychiatry. So the project was called of and the service was not delivered. That was not a problem for us. But then the trouble began. We paid €7.500,- for the service and €3.000,- for flight tickets for the transportation (which didn't take place). Since 5 weeks we try to get in touch with EMS to resolve the situation. We wrote many Emails - but EMS just doesn't answer. They totally disappered and hide. They keep all the money - even the money for the flights that have not been used. We have the feeling that EMS is a scam and fraud and only there to rip off desperate people that need to solve a medical emergency situation. It is extremly disappointing and heart breaking to see something like that happen. Please be aware!! Because they are located in the UK it is very difficult to get a hold of them and unfortunately EMS is not willing to cooperate at all. It's an undignified shame that a company is able to behave this way.

We transferred a large amount of money to EMS Air Ambulance & Medical Repatriation Ltd. for medical transport services. After receiving the funds, the company made further unexpected demands for additional payment, including claiming that a second medical staff member was required, even though the original arrangement was for only one medical staff member.

They also referred to airline tickets, yet no proper documentary proof of any ticket purchase was provided, despite requests for booking confirmation, ticket numbers, payment proof, and fare conditions.

When asked to justify the additional charges and clarify the use of the funds, the company did not properly address the key issues. Instead of giving clear evidence and a straightforward refund process, they responded with legal threats and accusations of defamation.

Based on my experience, I cannot recommend this company. I strongly advise others to deal only with providers whose arrangements, medical requirements, and travel bookings can be independently verified, and, where possible, to work directly with established companies through clear and documented channels rather than relying solely on remote assurances.

If the refund is made and this matter is resolved properly, I will review and reconsider this review.

De bereikbaarheid, communiciatie, kunidgheid en behulpzaamheid van de medewerkers, zowel aan de telefoon als de begeleiders ter plaatse was perfect.
De overbrenging per ambu van Spanje naar Nederland verliep vlot en met hele goede en persoonlijke begeleiding.

My mother had to be repatriated from hospital in south of Spain to the Netherlands. EMS has been in constant contact with me about her medical situation and at which moment the transfer would be possible. EMS has been so very dedicated in this repatriation. It was a relief for us that we could rely on their experience and fantastic medical and logistics team.

In our case, a medical repatriation from Spain to Austria was necessary, and I can only say that I am incredibly grateful for the excellent and fast support from EMS. After requesting a quote, we received an offer very quickly, and they also contacted us by phone right away to clarify the details.

The overall process was very efficient. The only delay was due to the airline, as their approval took a few days (in our case, it was a medical repatriation via a commercial flight with a medical escort). During this delay, I would have appreciated more frequent updates, but that is the only point I could criticize.

Communication was always very good, both in German and English, and all my questions were answered quickly and reliably.

The doctor who accompanied my sister on the return flight to Austria was incredibly kind, and we were kept informed throughout the entire day of the transfer about what was happening and how they were doing. Once in Vienna, the doctor also had a discussion with the responsible physician on site and then updated us on everything that had been discussed.

I never thought I would find myself in a situation where we would need to arrange a private medical repatriation, but EMS truly supported our whole family through this very difficult time. I can wholeheartedly recommend this company!

Working with EMS was difficult from a financial perspective. They required full payment up front, but they didn't accept credit cards. We had to wire them the money. Not everyone can do this. Even then, they told us the wired funds hadn't cleared and we would have to wait an additional day hoping they would clear. This was extremely inconvenient. We contacted a competitor of theirs who would actually put a hold on credit cards and give us five days after the transport to arrange final payment method with them. If EMS had handled money this way, I would have given them a 5.