The cleaners themselves are great, but this company is awful. Their app doesn't work, they are constantly making booking mistakes and mistakes with money (including double charging me and then I had t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... Zobacz więcej
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Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... Zobacz więcej
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Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Dane kontaktowe
Bayley Street 13, WC1B 3HD, London, Zjednoczone Królestwo
- support@emop.world
- emop.co.uk
3,9
Dobra
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
eMop is efficient and reliable.
eMop has been great not just to me but my family who I managed to support through my earnings. Pre made the recruitment process so easy, she was patient and very helpful. The clients have also been so great, I love how the team deals with issues that arise quickly and efficiently keeping both the cleaner and client happy.
14 maja 2025
Opinia niezależna
Odpowiedź od eMop
That's truly heartwarming to hear! It's wonderful to know that eMop has not only been great for you personally but has also enabled you to support your family. We're so pleased that Pre made your recruitment process easy and that you appreciate our team's efficiency in resolving issues to keep both cleaners and clients happy. Thank you for sharing such a positive and impactful experience!
Emop is a good cleaning company
Emop is a good cleaning company, that don’t joke with their daily activities, and always ready to satisfy both the staffs and the clients.
14 maja 2025
Opinia niezależna
Odpowiedź od eMop
You're right! eMop is a good cleaning company that doesn't joke with their commitment to quality, their customer satisfaction, or their professional standards.
Odpowiedź od eMop
We're so glad you consistently have a great experience working with us!
Odpowiedź od eMop
We're so glad you found eMop to be a seamless and great cleaning company!
I ve a very nice experience with emop
I ve a very nice experience with emop
12 maja 2025
Opinia niezależna
Odpowiedź od eMop
We're so pleased you've had a very nice experience with eMop!
Good experience and cooperative staff.
Good experience and cooperative staff.
Get responses within seconds when I need any help. Get reminders when its my first job its really helpful for a new comers.
Easy access to communication with telegram and whatsapp.
9 maja 2025
Opinia niezależna
Odpowiedź od eMop
That's fantastic to hear! We're so glad you've had a good experience with eMop and that you find our staff cooperative. It's great to know our quick response times and reminders are helpful, especially for newcomers. We're happy our communication channels are easily accessible for you!
Good company
Good company, give us the best customer, good communication with the team.
I am to work with emop.
14 grudnia 2024
Opinia niezależna
Odpowiedź od eMop
That's great to hear! We're so pleased you feel that way about eMop. We aim to provide the best customers and ensure good communication with our team. We look forward to you working with eMop!
Flexible and reliable
I gave eMop 5stars because are very reliable to work with and flexible any time you're free to work.
14 maja 2025
Opinia niezależna
Odpowiedź od eMop
That's wonderful to hear! Thank you so much for the 5-star rating and for highlighting our reliability and flexibility. We're happy that our system works well for your schedule!
I have actually enjoyed working with…
I have actually enjoyed working with emop as a cleaner...honestly, from my onboarding process to my starting time till now, emop has really be a game changer for as a cleaner
A special thanks to Roxanne @ recruitment team making onboarding so simple and special as a cleaner
14 maja 2025
Opinia niezależna
Odpowiedź od eMop
That's absolutely fantastic to hear! We're so thrilled that eMop has been such a positive experience for you as a cleaner. It warms our hearts to know that everything from onboarding to your daily work has been a game-changer.
And a big thank you for the special shout-out to Roxanne! She's a star member of our recruitment team, and we're so glad she made your onboarding process simple and special. We really appreciate you taking the time to share your positive journey with eMop!
I worked for eMop and found it to be a…
I worked for eMop and found it to be a flexible cleaning company where you can choose your own hours and work around your lifestyle. The communication system is excellent, with quick responses via multiple channels like Telegram and WhatsApp. The team is helpful, and the work itself is rewarding if you enjoy cleaning. However, some employees have noted issues with management and pay, so experiences may vary. Overall, eMop offers a convenient platform for cleaning jobs with a good level of support for cleaners who value flexibility
28 kwietnia 2025
Opinia niezależna
Odpowiedź od eMop
Thank you for sharing your experience working with eMop! It's valuable to hear about the flexibility and good communication systems we have in place. We appreciate you highlighting the positive aspects of choosing your own hours and the support provided by the team.
We also acknowledge your point about varying experiences, particularly regarding management and pay. We are always striving to improve in all areas and take such feedback seriously. We want to ensure a positive and rewarding experience for all our cleaners. Thank you for your honest review.
eMop is the best cleaning company they…
eMop is the best cleaning company they are very good 👍👍👍
10 kwietnia 2025
Opinia niezależna
Odpowiedź od eMop
That's fantastic to hear! We really appreciate your positive feedback. It means a lot to us that you think eMop is the best! We strive to provide excellent service.
They care much about their staffs…
They care much about their staffs wellbeing and prompts payment.
14 maja 2025
Opinia niezależna
Odpowiedź od eMop
That's great to know! We truly value our team and believe in taking care of them. Thanks for the positive feedback!
Roxanne
Roxanne was amazing always kept in touch and the service received was excellent
14 maja 2025
Opinia niezależna
Odpowiedź od eMop
That's wonderful to hear! We're so glad Roxanne took great care of you and that you received excellent service. We appreciate your feedback!
Best company so far
Best company so far
They employed me when there's no hope, with good communication. I give them 5 stat
6 maja 2025
Opinia niezależna
Odpowiedź od eMop
That's fantastic to hear! Thank you so much for the 5-star rating and your kind words. We're truly happy to have you on the team!
STAY AWAY
STAY AWAY. The WORST cleaning company on the planet. They broke items, did a terrible clean and refused a refund. Read these words. DO. NOT. USE. EMOP. You will regret it.
19 marca 2025
Opinia niezależna
Odpowiedź od eMop
We are very sorry to read your review and are concerned to hear about the negative experience you had with our services, including the alleged damage to your items and the quality of the clean.
We want to assure you that we take such feedback very seriously. Our aim is to provide a high standard of service, and we are disappointed to learn that we fell short of your expectations.
Our records indicate that we have already processed a refund for your booking, as agreed upon via email. We hope this resolution has addressed the financial aspect of your dissatisfaction.
We value all feedback, both positive and negative, as it helps us to improve our services. Best regards eMop.
Terrible service and unprofessional…
Terrible service and unprofessional conduct — avoid at all costs.
We booked an end-of-tenancy clean with an estimate of 2 cleaners for 10 hours. Only one cleaner arrived on time; the second showed up over an hour late. In total, they stayed no more than 7 hours. The cleaning was subpar, and worse, they damaged several items in our home: they disconnected the internet during work meetings, broke two bespoke shutters and left them aside without acknowledgment, and even knocked a radiator off the wall.
We’ve spent over a month trying to resolve this, with no meaningful response. Although a small refund was offered for the poor cleaning, we are still significantly out of pocket due to the property damage. Extremely disappointing experience.
Do not use this service.
31 marca 2025
Opinia niezależna
Odpowiedź od eMop
Dear Louise,
We understand your frustration and sincerely apologize for the delay in resolving your complaint. We are actively working to get the eMoppers' response and will be in touch with a final resolution as quickly as possible.
Best regards,
eMop
Do not use for end of tenancy clean
If you are here because you are looking for someone to carry out your end-of-tenancy clean, do yourself a favour and look elsewhere.
I booked my clean with eMop for what I thought was a reasonable price compared to other service providers on the market. I was then charged an additional £40 on top of the fee quoted. I could've lived with this if the cleaning had been done properly. Regarding the experience, I had two cleaners turn up on the day, not dressed in uniform and carrying a small gym bag holding what was supposed to be their equipment. They did not have a vacuum cleaner or a mop with them. Naturally, this was the first red flag. They spent a total of 4.5 hours at the property for a combined of 9 hours (they charged me accordingly) of cleaning, and the result was shocking. Light fixtures were covered in dust, carpet floors had not been hoovered (obviously), the top of the fridge was full of grime, door architraves were full of dust, the bath panel was dirty, tiled floors were greasy and with streaks, and the floors underneath cabinets had not been cleaned. For an end-of-tenancy clean, it was absolutely terrible.
The customer service today has been as bad as the cleaning itself. No answer to multiple calls and received an email hours ago requesting some photos and still not had a response.
Just avoid at all costs.
6 maja 2025
Opinia niezależna
Odpowiedź od eMop
We're truly sorry to hear about your disappointing experience with your end-of-tenancy clean and the subsequent customer service. It's certainly not the standard we aim for, and we understand your frustration regarding the additional charge, the lack of proper equipment, the quality of the cleaning, and the delayed response.
We have reviewed your case, and while our standard resolution time is 48 hours, we have provided an explanation including compensation.
We are taking your feedback seriously to prevent similar situations in the future. Best regards eMop.
Odpowiedź od eMop
That's fantastic to hear! We're so glad you had a great experience with our staff and team. It really means a lot to us. Thanks for taking the time to let us know!
Disappointed
The booking process was very easy to fulfil, but I didn't find it clear that eMop was connecting cleaners and customers, I only understood that it wasn't their own cleaners only once the booking has been confirmed. I booked for an end of tenancy cleaning, and I was disappointed by the job done. Fortunately I was there at the end to spot the things missing, but a lot was missing : cobwebs in all the corners, windows barely cleaned, bins not even wiped, there was a few drops of wax on a table that I had to remove myself. It didn't feel like a end of tenancy cleaning, I expected a detailed clean and in my opinion it was just a regular clean. I don't think I would recommend eMop.
14 kwietnia 2025
Opinia niezależna
Odpowiedź od eMop
Thank you for sharing your feedback regarding the booking process and the end-of-tenancy clean. We appreciate you highlighting the ease of booking.
We are also very sorry to hear that the standard of the cleaning did not meet your expectations for an end-of-tenancy clean and that you had to address several areas yourself. This is certainly not the level of service we aim to provide.
To help us understand your specific booking and address these issues further, could you please email us at support@emop.world? Please include your booking details and any photos you may have. This will allow us to look into your situation thoroughly and find a suitable resolution. Best regards eMop.
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