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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

The cleaners themselves are great, but this company is awful. Their app doesn't work, they are constantly making booking mistakes and mistakes with money (including double charging me and then I had t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługa sprzątania
  2. Usługi sprzątania
  3. Sprzątanie domów

Informacje przekazane przez różne źródła zewnętrzne

eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Basic cleaning equipment, very high charges

The problem with emop is that their cleaners do not have advanced equipment. The cleaner I got cleaned my carpet using hands and the cleaning machine he got did not have steam cleaning option and was very basic, due to which the dirt did not go away. They also have unnecessary extra high charges, and no one will pick your phone from customer care if there are any issues.I would recommend using a local cleaning company rather than wasting money on this

6 czerwca 2025
Opinia niezależna
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Odpowiedź od eMop

We're very sorry to hear about your disappointing experience with eMop, particularly regarding the cleaning equipment and the issues you faced with our customer care. This is definitely not the standard of service we aim to provide.

We take all feedback seriously and would like to investigate this further to understand what went wrong and offer a suitable resolution. To do so, could you please send us a formal complaint detailing your experience? Once we receive it, we'll thoroughly review the matter and get back to you with a proposed solution.

Please send us an email to support@emop.world we look foward to hearing from you soon.

Oceniono na 5 z 5

Great experience working with eMop

Great experience working with eMop
Good customer service
I recommend emop to everyone who’s looking for good reliable experience cleaner , eMop is the place.

4 czerwca 2025
Opinia niezależna
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Odpowiedź od eMop

Thank you for the fantastic review! We're so glad you had a great experience and found our customer service good. Your recommendation means a lot – we appreciate you suggesting eMop for reliable and experienced cleaners!

Oceniono na 1 z 5

Booked a "4h Deep Clean"

Booked a "4h Deep Clean", house was left filthy.
Surfaces were barely cleaned, under tables, sofa etc was not even touched. Most windowsills were not even dusted, and neither were the various handles etc.
I was charged an extra £15 to have a cleaner bring a professional hoover, only for her to show up with the tiniest hand hoover possible, hence not appropriate for a deep clean.

18 marca 2025
Opinia niezależna
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Odpowiedź od eMop

Thank you for your feedback regarding your recent deep clean. We're very sorry to hear that the service didn't meet your expectations and that your house was left in this condition. This is certainly not the standard we aim for.

We understand your frustration, especially regarding the cleaning quality and the hoover provided. We want to assure you that we take your concerns seriously.

We previously offered a resolution for this issue and were awaiting your response. To ensure your complete satisfaction, we've now followed up with an additional resolution via email. Please check your inbox for the details.

We hope to resolve this for you swiftly.

Oceniono na 5 z 5

Working with emop is a great reward for…

Working with emop is a great reward for me I love how they will take you through the whole process with a great understanding of how everything is done,very friendly people and I would like to thank salta for such a wonderful service you give your a ⭐ .

29 maja 2025
Opinia niezależna
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Odpowiedź od eMop

It's fantastic to hear that working with eMop is such a great reward for you! We're thrilled that you appreciate our process and how we guide you through everything with such understanding. It's wonderful to know that you find our team very friendly.

And a special thank you for recognizing Salta! We're so proud to hear that she provides such wonderful service. We'll be sure to pass on your kind words to her.

Oceniono na 1 z 5

Would not recommend this service

I Would not recommend this service - Twice the cleaners have tripped my electrics on my stove and today one has flooded my bathroom, to the point where my living room has water coming through!

They constantly book cleaners who are scared of dogs, even though I select the option that I have pets and have added additional comments to the booking. I wouldn't mind, she is a 4 month old pug puppy... but I'm still having to lock her outside for the duration of the clean to accommodate.

eMop do not take the same responsibility for the staff, as they're a 'Booking' service. They've also been unresponsive to my contact attempt twice on their 'chat' channel on the website.

Just utilise someone local and avoid eMop all together.

29 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

Thank you for your feedback. We are very sorry to hear about the significant issues you've experienced, including the electrical trips, the bathroom flood, and the concerns regarding cleaners being uncomfortable with your pet. We understand your frustration and apologize for the inconvenience and stress this has caused.

We confirm that we have been in touch with you via phone regarding these serious matters. As discussed, to enable us to thoroughly investigate the incidents and address your complaints comprehensively, we kindly request that you send a formal complaint with a full description of what occurred, accompanied by photo and/or video evidence of the damages, to support@emop.world. This will allow our team to conduct a detailed review and work towards a resolution.

We take your concerns about cleaner suitability and our responsiveness very seriously and are addressing these internally.

We appreciate your cooperation as we work to resolve this for you.

Oceniono na 5 z 5

As a recruitment agent for eMop

As a recruitment agent for eMop, I’ve had the privilege of seeing firsthand the dedication and professionalism that define our team. eMop is committed to delivering top-quality residential cleaning services, and it shows in the positive feedback we consistently receive from our clients.

What sets eMop apart is our attention to detail, reliability, and the genuine care our cleaners put into every job. We ensure that every professional we recruit is not only skilled and experienced but also shares our high standards for cleanliness and customer service.

Whether it’s a one-time deep clean or regular housekeeping, eMop offers flexible, efficient, and affordable solutions that leave homes sparkling. We take pride in creating a clean, safe, and welcoming environment for every household we serve.

If you're looking for a trusted name in residential cleaning—or a rewarding opportunity in the industry—eMop is a company that delivers on both fronts.

27 maja 2025
Opinia niezależna
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Odpowiedź od eMop

Thanks for this fantastic review! We're thrilled to hear how much you value working as a recruitment agent for eMop. We truly appreciate your recognition of our dedication, professionalism, and the high standards we uphold in residential cleaning and in building our team. Your words highlight exactly what we strive for, and we're proud to have you with us!

Oceniono na 5 z 5

eMop Cleaning Services – A Company That Cares



Working with eMop as a recruitment agent has been a truly rewarding experience. The company is built on strong values of trust, reliability, and high-quality service. We specialize in residential cleaning, and our clients consistently praise the professionalism and friendliness of our cleaners.

What I admire most about eMop is the care we take—not just in the homes we clean, but also in the people we bring onto the team. Every cleaner is carefully selected to ensure they meet our standards and treat each home with respect.

It’s clear that eMop isn’t just about cleaning—it’s about making life easier for our clients and creating real job opportunities for hardworking individuals. I’m proud to be part of a company that delivers excellence, both behind the scenes and in every home we visit.

27 maja 2025
Opinia niezależna
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Odpowiedź od eMop

It's truly rewarding to hear about your positive experience as a recruitment agent working with eMop.

Your words perfectly articulate the core values we strive for: trust, reliability, and high-quality service. We're especially proud that you recognize the immense care we put into selecting every cleaner, ensuring they meet our standards and treat each home with the utmost respect.

It's fantastic to know that you see eMop as more than just a cleaning service. We genuinely aim to make life easier for our clients and create real job opportunities for hardworking individuals. Thank you for being such a vital part of our team and for helping us deliver excellence in every home we visit!

Oceniono na 4 z 5

Great customer service

eMop's customer service was really excellent. The booking process was easy and they've been extremely helpful in resolving an issue for us after parts of our clean were missed.

19 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

Thank you! We're so glad you found our customer service excellent and the booking process easy. We're especially pleased we could be extremely helpful in resolving the missed cleaning issue. Your satisfaction is what we aim for!

Oceniono na 5 z 5

The self employment system is very easy…

The self employment system is very easy and fast. Roxanne was a brilliant person who works with them and has helped me.

20 kwietnia 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

Thanks for the feedback! We're thrilled to hear that our self-employment system is very easy and fast. We'll be sure to pass on your kind words to Roxanne; she'll be delighted to know she was brilliant and helpful!

Oceniono na 1 z 5

Avoid at All Costs

Avoid at All Costs – £160 for a Standard Clean and Extra Charges!
I paid £160 expecting a deep clean, and what I got was a very standard, basic service. The cleaner herself was polite and seemed competent, so this isn’t about her personally – but the service provided by the company is a complete rip-off.

For £160, all they did was mop the floors in 2 bedrooms and 2 bathrooms – nothing else! Even the kitchen wasn’t included, which is absolutely ridiculous for what they call a “deep clean”. I had to pay separately for carpet cleaning. The floor mopping was mediocre at best, and the rest of the flat was left untouched. They didn’t even clear the table – just basic tasks you’d expect weren’t done.

To top it all off, they added an extra £2 charge because the cleaner supposedly worked two hours longer – when in reality she spent about 10 minutes simply talking to me. It felt like they were looking for excuses to charge more.

I’m absolutely shocked. This was not a deep clean by any definition – just a very standard clean with premium pricing. £160+ completely wasted. I would never use this company again and strongly advise others to stay away.

16 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

We are very sorry to hear about your disappointing experience and that you feel the service did not meet your expectations for a deep clean. We understand your frustration regarding the tasks that were not completed and the additional charge.

This is certainly not the standard of service we aim to provide, and we would like to look into this further. Could you please send us an email to support@emop.world so we can investigate what happened and discuss how to resolve this for you? We take your feedback seriously and want to ensure this is addressed appropriately. Best regards eMop.

Oceniono na 5 z 5

eMop is a coordinated cleaning network…

eMop is a coordinated cleaning network that ensures quality customer services. I have been working with eMop and I can attest to the fact that it's a top-notch and a goto company when it comes to rendering cleaning services
They are open 24hours online and always ready to assist cleaners attend to their needs.

EMop is the best.

2 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

That's fantastic to hear! Thank you so much for your positive feedback. We're thrilled you see eMop as a top-notch and go-to company for cleaning services and appreciate our 24/7 online support for cleaners. We strive to ensure quality customer service!

Oceniono na 5 z 5

I’m delighted to work with emop

I’m delighted to work with emop , their communication skills are amazing and the welfare of their staff is top notch. They are proactive in solving problems .I am excited to be part of team.

15 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

That's wonderful to hear! We're so delighted to have you on the eMop team! It's fantastic to know you appreciate our communication and focus on staff welfare. We're excited to have you with us too!

Oceniono na 5 z 5

Working with emop is amazing because I am giving every help I needed when ever am in need

Working with emop is amazing because i get to have chance to work and still have time for myself,the staffs are also amazing and friendly and are ready to help anytime you have a question,someone like Roxanne guide me through during my registration and thoroughly explain what I need to know when I am applying for the job

15 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

It's wonderful to know you're enjoying the work-life balance that eMop offers! We're also really pleased to hear you find our staff amazing and helpful, and that Roxanne provided such great support during your registration. We aim to make the application process as clear and easy as possible. Thanks for sharing!

Oceniono na 5 z 5

Working with emop has been the greatest…

Working with emop has been the greatest experience I ever had in my life. Their level of listening and understanding is overwhelming and their quick response to complains and solving it is a great experience too. Most of the clients have been having positive outcome on emop. Afolabi

15 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

We're so pleased that your experience with eMop has been so positive. It's great to know you feel heard and understood, and that you appreciate our quick response to concerns. We're also thrilled that our clients are having positive experiences. Thank you so much for sharing your feedback!

Oceniono na 5 z 5

Emop cleaning is one of the greatest…

Emop cleaning is one of the greatest cleaning companies,their customer service is second to none. I am satisfied with their staff’s professionalism and customer service.

1 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

We really appreciate your kind words about our customer service and staff professionalism. It's great to know you're satisfied with eMop Cleaning!

Oceniono na 5 z 5

When it comes to cleaning of any kind

When it comes to cleaning of any kind, emop is the number one because their cleaning process is top notch and their clients are always happy and satisfied with their service. I am very happy working with emop from beginning till date and my special thanks, goes to Roxanne and other emop customer service teams, for always providing helpful support.

15 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

It's wonderful to hear you feel that way! We truly appreciate your high praise for our cleaning process and the satisfaction of our clients. Your happiness working with eMop means a lot to us. And thank you for the special mention of R

Oceniono na 5 z 5

The company is Excellent when it comes…

The company is Excellent when it comes to job and their services, I recommend this website and company it can be trusted

15 maja 2025
Opinia niezależna
Logo eMop

Odpowiedź od eMop

We really appreciate your recommendation and trust in our job offerings and services. It's great to know you've had an excellent experience with us!

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