elevate your sole Recenzje 

165
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... Zobacz więcej

Oceniono na 5 z 5

Found this shop online whilst searching for a pair of Lotus ankle boots, pleasantly surprised that they were the exact same price as all of the usual big retailers. Received them a few days later wit... Zobacz więcej

Oceniono na 5 z 5

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... Zobacz więcej

Oceniono na 5 z 5

Both me and my husband have purchased shoes from Elevate your Sole, Llandudno and have always been very happy with the service and quality of the shoes provided. This is a lovely independent shoe shop... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

165 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(165)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

How do I get a response to emails regarding return of item

I ordered a top and trouser set which is lovely but unfortunately the trousers don’t fit although they are meant to be the size I always buy. I have emailed a few times to ask how to return and no reply I have 30 days to return and don’t want to get o that point . The website gives info on emailing if you want to return something which I did and that didn’t work. I can’t afford to loose my money by being ignored and the return date is up there is no slip in the parcel

30 lipca 2026
Opinia niezależna
Logo elevate your sole

Odpowiedź od elevate your sole

Hi, we’re sorry you’ve had trouble arranging your return, but it appears this review has been left for the wrong business. We are Elevate Your Sole, an independent shoe shop, and we do not sell top and trouser sets.

We have checked our orders using the name on this review and can confirm that no order has been placed with us. We hope you’re able to contact the correct retailer and get your return sorted promptly. We would be grateful if you could remove this review, as it does not relate to our business.

Many thanks,
Hal (elevate your sole)

Oceniono na 5 z 5

Super service

Ordered Tues morning, shoes arrived Wed evening by Royal Mail, excellent service. Would use this company again and have already recommended to friends.

27 maja 2026
Opinia niezależna
Oceniono na 1 z 5

A frustrating experience

I placed an order for shoes on Ecco website, but
immediately received an incorrect confirmation from Elevate Your Sole, with no address or phone number. It took me over 24 hrs to trace my order as I spoke to 2 shops before tracing my order to the Chester branch. Only partial/incorrect details were passed to the owner who did not phone me but just sent emails that I considered unhelpful. When I received the order, it had not been corrected and I was charged for the return. I think part time staff were passing on incorrect/ partial messages

26 maja 2026
Opinia niezależna
Logo elevate your sole

Odpowiedź od elevate your sole

I’m sorry to hear that you remain unhappy, but I do need to clarify a number of points for anyone reading this.

As explained previously, I am an independent footwear retailer and have no connection to Ecco’s own website. I cannot receive, process or dispatch orders placed directly through Ecco. The order received by Elevate Your Sole was placed with Elevate Your Sole, which is why the order confirmation came from us.

When you contacted us, your concern was that you did not recognise our business name and had raised the payment with your bank. Several members of my team spoke with you, confirmed that the order was genuine, and explained that we would not be able to dispatch the goods while the payment remained in dispute.

Once the payment issue was resolved, we dispatched the item that had been ordered and confirmed on your order confirmation:

Ecco Soft 2.0 20650361510 Ladies Pure Cashmere Leather Lace Up Trainers in UK 7.5 / EU 41.

That is the item we received an order for, and that is the item we sent.

There was no request made to change the order before dispatch. The first time I was made aware that you believed a different item should have been sent was after the order had already been delivered.

Throughout this process, you spoke with several members of my team across more than one store. Each person did their best to help: they helped trace the order, confirmed that it was genuine, explained the issue with the disputed payment, and provided return instructions once required.

I do not accept that my team were unhelpful or that incorrect information was passed on. From start to finish, they dealt with the matter patiently, professionally and in good faith.

The shoes have since been returned and your refund has been initiated in line with our returns process.

Oceniono na 5 z 5

Above and beyond

Mistakenly ordered the wrong size, when I realised and contacted the company they immediately corrected my mistake with no fuss.
Brilliant service thank you.

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Cant praise them highly enough

Cant praise them highly enough, so helpful and efficient.
I sent them the incorrect return for another company and they relabelled it and sent it on!
They exchanged the slippers for a larger size too.
Happy experience.

27 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent

From the start of my order to finish the Communication has been Absolutly excellent .
Incredible customer service
And my boots are perfect thank you

29 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent customer care

I wanted to return the shoes sent - nothing wrong with them, just the wrong colour - they were extremely helpful, particularly when I couldn't cope with their online returns system and had to work by email instead.

10 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Olovely boots

Ordered boots, free delivery, very quick service.
Would definitely recommend.i will be ordering another pair in a different colour!
Excellent service

7 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Sketchers slip ins

Ordered shoes online. The customer service was excellent, with great communication. My order was very promptly dispatched and delivered.
It is so nice to have such efficient customer service. Would definitely recommend.

17 grudnia 2025
Opinia niezależna

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