Egyptair Recenzje 855

Unprofessional staff, dirty aircraft. Two hours late. The staff refused to take the trash and told my kids to just throw everything on the floor. There’s no respect for people either at passport control or at the boarding gate. They act like racists. I beg not to fly with this airline you’ll regret.

À fuir!
L’agence de voyage a choisi Egyptair pour l’allée à Hurgada avec changement au Caire. Arrivés au Caire, au lieu de partir pour Hurgada à 20h15, nous sommes partis à 1h de matin!!
Ils cumulent constamment les retards sur tous les vols domestiques.
Le service à bord en revanche était très correct et le personnel professionnel

Terrible, no plain, 6 hour delay. Rude personal. Just stay home, its the better option.

We were without explanation taken out from the plane just before departure due to overbooking. Had to wait for 8 hours with bad food. When we finally arrived at destination our luggage was missing. All the time no help at all.

I had a very disappointing experience with EgyptAir. Despite notifying the airline in advance that I would miss my outbound flight, my return ticket was canceled without any notice as well.

I was then told to repurchase the ticket at the highest fare, and airport staff were unable to provide any real help.

Poor communication, lack of transparency, and no accountability. I would strongly recommend being cautious when booking with EgyptAir, especially if your itinerary includes multiple segments.

Update: After numerous attempts to reach customer service by phone and email, I eventually received a refund for the cancelled tickets. Unfortunately, the stress and time involved in resolving this issue were not refundable.

Shocking level of incompetence leaves me stunned. 8 hours delay at cairo. Plane was there all along. They just didn't have anyone competent enough to tell ground crew they were ready for passengers.

NON VOLATE EGYPTAIR!!!
Sono arrivata il 05/01/26 all’aeroporto di Fiumicino, un signore con un completo grigio che stava dietro gli operati del check-in ha cercato di non farmi partire, trovando scuse false e dicendo bugie imbarazzanti. Inizialmente con la scusa dell’overbooking voleva farmi cambiare aereo, ma dato che avevo fatto il check-in online la scusa non reggeva, poi mi ha detto che avevano soppresso l’aereo della seconda tratta ma anche questa bugia non reggeva per lo stesso motivo, poi mi ha detto che non potevo imbarcare le valigie ma io non ne avevo perché viaggio con un pratico trolley, alla fine è stato costretto a farmi partire e l’aereo non era pieno! Credo che scoraggino e creino problemi a chi come me acquista biglietti scontati dalle agenzie online, non credo fosse una cosa personale dato che sono una tranquilla signora di mezz’età. Meglio non viaggiare con questa compagnia ti creano problemi inesistenti, l’aerei sono sporchi e sempre in ritardo!

Took 3 flight in my visit to egypt and all flights are delayed whether domestic or international.

Egypt Air lets you wait for 2 hours on the plane at Cairo Airport. There is no explanation for the delay, no communicaton with passengers,no excuse by pilots or purser, no offer of water etc. The Airline has very outdated B737s with seats from the 1970s. One of the worst airlines ever!

Inlandsflug v. Kairo nach Hurghada ist eine Katastrophe; nach Kontrolle wartet man in einem Raum ohne Toilette ; wir haben eine Verspätung von ca. 2.00h(daraus wurden 3 Std.), wenn man auf die Toilette wollte, wurde man immer wieder kontrolliert; es gab weder eine Information noch einen Ansprechpartner, wann der Flug stattfindet;
Man wartet quasi wie bestellt aber nicht abgeholt;

تعرضت لتجربة بالغة السوء وغير مقبولة مع خدمة عملاء #EGYPTAIR #مصرللطيران الكول سنتر، في واقعة تعكس غيابًا واضحًا للحوكمة والمهنية.
تعامل شفت كامل السوبرفايزر (هيبت) وأعضاء الفريق (هشام وسيف) اتسم بسوء الأسلوب، وعدم الاحترام، وغياب أي رغبة حقيقية في حل المشكلة، مع ردود متناقضة وغير مهنية.
الأخطر هو محاولة إعادة تحصيل رسوم تعديل التذكرة للمرة الثانية خلال أقل من ساعتين، رغم الاعتراف بامكانيه الاعفاء والذي بدا أنه يخضع لتقديرات وأهواء شخصية وليس لسياسات واضحة ومعلنة، وهو أمر مرفوض تمامًا ويثير تساؤلات جدية حول آليات الرقابة والمساءلة.
مثل هذه الممارسات لا تضر بالعميل فقط، بل تسيء بشكل مباشر لسمعة ناقل وطني بحجم EGYPTAIR، وتتناقض مع أبسط معايير تجربة العملاء والشفافية.
أطالب بتدخل عاجل من الإدارة المختصة، ومراجعة فورية لسياسات الكول سنتر وآليات التعامل مع العملاء، حفاظًا على ثقة العملاء وصورة الشركة.
I had an extremely poor and unacceptable experience with #EGYPTAIR’s customer service call center, reflecting a clear lack of governance and professionalism.
The behavior of the shift supervisor (Haibat) and team members (Hesham and Seif) was marked by poor attitude, disrespect, and a complete lack of genuine intent to resolve the issue, along with contradictory and unprofessional responses.
More concerning was the attempt to charge the ticket change fee for a second time within less than two hours, despite acknowledging the possibility of a fee waiver. This appeared to be based on personal discretion rather than clear, transparent, and well-defined policies—something that is entirely unacceptable and raises serious questions about oversight and accountability.
Such practices do not only harm the customer but also directly damage the reputation of a national carrier the size of EGYPTAIR, and contradict the most basic standards of customer experience and transparency.
I call for urgent intervention from the relevant management, and an immediate review of call center policies and customer-handling procedures, in order to protect customer trust and the company’s public image.
#EGYPTAIR
#EgyptAirCallCenter
#CustomerRights
#CustomerExperience
#ServiceFailure
#AviationIndustry
#MinisterOfTourism
#EGYPTAIR
#SherifFathiAttia
#MinisterofTourismandAntiquities
#egyptairmediacenter

0 Sterne würden hier angebracht sein. Mein Gepäck ist in München nicht aufgetaucht. Egyptair ist telefonisch nicht erreichbar. Ich habe jeden Tag versucht diese Airline telefonisch stundenlang zu erreichen. Auch eMails haben nichts geholfen. Keine Antwort, nichts. Was ist das für ein Kundenservice. Ich mußte im Internet recherchieren und über ausländischen Kontakt konnte ich endlich jemanden erreichen, wo mir etwas weiter geholfen wurde und nach fast 4 Wochen, in Worten vier Wochen, kam mein Gepäck an. Leider mußte ich zum Flughafen fahren, da Egyptair mir es nicht zu stellte und mich an Lufthansa Service Office in München verwies. Ich bin 370 km hin und zurück gefahren und Parkplatzgebühr von 9€ am Flughafen bezahlen. Die Kosten werden mir nicht erstattet, weder mein Benzin was ich verfahren habe, noch die Parkgebühren. Schämt euch, so geht man mit Kunden nicht um. Gepäck kann jede Airline verlieren, aber nicht erreichbar zu sein und das über Wochen und dann noch nicht einmal nach Hause zu stellen, ist absolut nicht tragbar.
Mit dieser Airline nie wieder!
Das ist die schlechteste Fluggesellschaft!

Flight delayed by 7 hours, terrible customer service, horrible dirty airport. Never again.

Worst customer service ever!!! They hire Indians who barely speak any English! The agent spoke so fast and unclearly that it was impossible to understand anything. I repeatedly asked them to slow down, and instead of helping, they hung up on me!!!!!F*king worst airline!!!!!

Our flight was delayed about 10 hours so we have missed our other flight. We have contacted Egyptair and no reply about the reason. We cant even claim through our insurance as they require an email about the reason of cancellation.

Avoid at all costs.

We have lost all our luggage, arrived more than 10 hours late on both the way out and the way back.

We have called, emailed, posted on facebook, used messenger but NOT ONE PERSON HAS REPLIED TO US to even say that they are looking into the situation.

It’s been a year since my wife submitted a claim for damaged baggage (suitcase) and Egyptair gave us a runaround and went quiet. We have followed up and not received any feedback. Really disappointing customer service and lack of accountability.

Rude staff, delayed flights, downgraded even tho we paid for business class seats, when we boarded, there were empty seats in business. Infuriating service. Seems like on every flight we took with Egypt Air, they had their engineers or staff in business class. Not sure why as the seats didn’t work… bathrooms were never cleaned. Check the safety history. How are they still operating?! Avoid. Egypt was great but this left a sour taste. Don’t fly with them.

Just after take off cabin crew told everyone to put the window screens down without any explanation, leaving the plane in darkness. Early on, the sink in one toilet was not draining and despite alerting a crew member he seemed indifferent to the issue.
Many passengers had water taken away at the final security check in Luxor and cabin crew on the flight seemingly had no concerns about distributing water on the flight until over 2 1/2 hours in, when they presumably realised that all the attendant calls were for a drink. The cabin was very warm. They did not even ask what the calls were for but brought cups of water out regardless. This was shortly followed by bottles of water, then the offer of a can or juice. No chance of both. Not even the opportunity to buy additional drinks. Shortly after, lunch was served, over 3 hours into the flight. And then tea or coffee, so 3 drinks in 30 mins.
Having sat behind the curtains chatting for nearly 3 hours it wouldn't have been unreasonable for them to actually know how many meals they needed, but they kept sending back for additional trays. Passenger service was clearly not a priority. We were in the middle section so the last to be served. My meal came without a lid on the dessert and no choice. My friend had to wait without an apology and hers came with things missing. Not actually sure why mayonnaise was included with a coleslaw starter. Additionally no litter was cleared, they just said to leave it in the netting pocket, presumably for the cleaning crew to clear up. They cleared the meal and then retreated behind the curtains again.
This is undoubtedly the worst flight I have ever been on. I thought the flight out was bad due to the equal lack of attention paid by cabin crew but staff excelled themselves today with their inertia and lack of customer service. Perhaps their cabin "crew" should be renamed cabin "happy to do nothing all flight".
If I was ever forced to fly Egyptair again, they would have to pay me.

Ich bin 2 bis 3 mal in Jahr per Flugzeug unterwegs, aber so etwas wie Egypt Air ist mir in den vielen Jahren mit sehr vielen unterschiedlichen Airlines noch nie untergekommen.
Gebucht Berlin-Kairo-Nairobi. Bereits am BER angekommen hatte die Maschine 1 Stunde Verspätung was nach den boarding schon 1,5 Stunden waren - bei einer Umsteigezeit von 1,5 Stunden in Kairo - damit war der Flieger nach Nairobi weg. Von EgyptAir keinerlei Infos wie weiter. Am Transferschalter wurde ich dann auf einen Flug nach Nairobi via Addis Ababa gebucht mit 7 Stunden stop over in Addis Ababa. Ich kam dann 10 Stunden zu spät in Nairobi an.
Der Rückflug war die gleiche Katastrophe. Nairobi nach Kairo 1 Stunde Verspätung und Kairo nach Berlin 2 Stunden Verspätung.
Die Maschinen von Berlin nach Kairo und zurück gehören ins Museum - richtig alt und extrem abgerockt.
Verspätungen von EgyptAir sind die Regel und nicht die Ausnahme. Diesen Stress braucht niemand und ich werde Egypt Air nie wieder nutzen.