The item was purchased thinking it would fit my canopy which has Gen iii on it. It didn’t fit and was returned for credit but have heard nothing about the credit other than I would lose approximately... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Zobacz więcej
Reakcja na opinię
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Zobacz więcej
Reakcja na opinię
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Dane kontaktowe
84 Evans Road, 4107, Salisbury, Australia
- 1300 320 338
- hello@egrauto.com
- egrauto.com
3,4
Średnia
300 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick response and good knowledge of…
Quick response and good knowledge of the product.
4 października 2023
Odpowiedź od EGR Auto
Thank you for the great review Andrew!
Found the fitting instructions layed…
Found the fitting instructions layed out was fine but the wiring on the product was about a 1m short. If it was someone that didn't know how lengthen it it would be a problem
9 października 2023
Odpowiedź od EGR Auto
Hi Lloyd, thank you for your feedback. We will forward this onto our team to ensure something like this does not occur again.
Still haven't seen my order
6 października 2023
Odpowiedź od EGR Auto
Hi Peter, has your order arrived?
Too many delays
I ordered the panopy on 29th of September, to be fitted at my home address, although this was more expensive, I thought it would be easier. I got a message to say it was delivered to the installer on the 12th of October and I would be contacted with an installation date. I didn’t hear anything for a week so I decided to chased it up. I was told that the hoist that they use to lift the canopy into place was allegedly broken and I would have to take the vehicle to a workshop to be fitted, I would be contacted with the details. Another 4 days went by and no one contacted me so again I had to chase it up. I was given the details as to where to take the vehicle for fitting and would be contacted by them. A few more days went by and again no one contacted me. I chased it again and finally managed to get an appointment for the 1st of November so all and all over a month to get it done and a lot of stress.
Yes, the product is great but EGR are not very good at keeping their customers informed or apologising in any way for all the delays and stress they’ve caused.
29 września 2023
Odpowiedź od EGR Auto
Hi Mano, thank you for your review. We understand your frustrations and apologise for the time it has taken to have your order fitted by one of our EGR fitters. Unfortunately, we had some complications which hindered the progress of the fitment but this is no excuse for the lack of communication. We will forward this onto our customer service team to ensure we do not have a situation like this occur again. We hope you enjoy your product!
Ordered replacement keys for canopy…
Ordered replacement keys for canopy fast delivery worked without by issues and good communication from the company.
29 września 2023
Odpowiedź od EGR Auto
Thanks for the great review Garry!
Good communication and friendly…
Good communication and friendly pleasure to deal with.
19 września 2023
Odpowiedź od EGR Auto
Thank you for the great review Matt!
Quick delivery time and easy to install
12 września 2023
Odpowiedź od EGR Auto
Thank you for your review Darren!
1st time customer. 10/10
Easy ordering process. Good communication from seller.
Quick delivery and most of all, the parts ordered where as described and of top quality.
Easy to follow instructions for installation.
25 września 2023
Odpowiedź od EGR Auto
Thank you for the fantastic review Matt. We hope that you enjoy your new EGR products!
Very easy to get online and order
Very easy to get online and order the keys that we needed. It arrived the next day.
19 września 2023
Odpowiedź od EGR Auto
Thank you for the great review Eamonn! Glad we could help you gain those spare keys.
Super easy online ordering and payment…
Super easy online ordering and payment process, backed up by friendly customer service to ensure you are getting the products you want for your vehicle!
18 września 2023
Odpowiedź od EGR Auto
We're glad you had a great experience Andy! We will forward your words onto our customer service team. Thanks!
Odpowiedź od EGR Auto
Thank you for the fantastic review Philip. We hope you enjoy your EGR products long into the future.
Went beyond normal service to have my…
Went beyond normal service to have my purchase delivered...
As my delivery point is out of the ordinary...
14 września 2023
Odpowiedź od EGR Auto
Thank you for the great review Darren. We hope that you enjoy your new product!
Canopy vent
Delivery was very fast.
Clear concise installation instructions made it easy to fit.
12 września 2023
Odpowiedź od EGR Auto
Thank you for the fantastic review Rob. Enjoy your new Canopy Vent!
I need someone to contact me from EGR…
I need someone to contact me from EGR to discuss a major issue please
8 sierpnia 2023
Odpowiedź od EGR Auto
Hi Norm, we have received your message this morning outside of working hours. Our customer service team will be in contact as soon as possible.
Odpowiedź od EGR Auto
Thank you for the review Lorne! We love our repeat customers and it's great to have you back. We hope to see you again in the near future.
Odpowiedź od EGR Auto
Thank you for the great review Stephen! We hope that you enjoy your new product.
No hesitation in dealing with again!
EGR was extremely helpful with sourcing a key for us to suit a canopy that the client had lost. Took a bit of time for response to emails, but they are on the other side of the country to me. They did go to great lengths to ensure that keys were functional. I will have no hesitation in dealing with them again
6 września 2023
Odpowiedź od EGR Auto
Thank you for the positive review Vince. We are glad we were able to support you gaining a new set of canopy keys. We hope to hear from you for any other queries in future.
service
Our parts arrived very quickly and we exactly as ordered. Excellent service from this company
31 sierpnia 2023
Odpowiedź od EGR Auto
Thank you for the great review Jenny. Enjoy your new product!
No drill install
No drill install, best design I’ve found so far and suits my EGR hard lid, Quick delivery. I’ve tried other cheaper options with no luck.
4 września 2023
Odpowiedź od EGR Auto
Thank you for the great review Scott!
Terrible
Terrible. EGR premium canopy purchased for 2019 Ranger. Rear window has never closed properly and looks ajar. Rear window as it doesn’t close properly won’t lock after approximately 1 year of ownership. After complaining to TJM who provided and installed it, they couldn’t really fix the issue and assured me it was standard. After no response from EGR I accepted a dud and hated my canopy.
I received a complete new canopy from EGR just before I reached 2 years of ownership as the rear left corner developed a crack.
The new canopy had the exact same fittting issues as the first. Poor rear window fitting, operation and after 1 year doesn’t lock.
Very poor quality.
29 września 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.