Dash mat is horrible quality, edges breaking in less than a year. Dash mat also has stained my dash I emailed them to be told that’s your problem, you got no proof that it wasn’t damaged before so I s... Zobacz więcej
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Purchased a car chamois and having been searching for this type of chamois for a long time. Motoquipe had the exact one and although there ended up being some delays because it wasn't in stock they ke... Zobacz więcej
Great product, fast from order to production to delivery. They fit my wierd shaped seats really well. The backrest covers could do with an extra inch of material - they were difficult to do up, bu... Zobacz więcej
The service from Motoquipe was excellent and there follow up of an issue with my product was great. I'm giving 4*'s as there shouldn't have been an issue with product in the first. That aside, Rob fro... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Australia's largest online car accessories retailer. Specialising in seat covers, floor mats, weathershields and much more!
Dane kontaktowe
262 Gilbert Street, 5000, Adelaide, Australia
- 1300554288
- customerservice@motoquipe.com.au
- motoquipe.com.au
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 55% z negatywnych recenzji
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Dash mat is horrible quality
Dash mat is horrible quality, edges breaking in less than a year. Dash mat also has stained my dash I emailed them to be told that’s your problem, you got no proof that it wasn’t damaged before so I sent proof it wasn’t damaged to then just be left on delivery Worst customer service and even worse product. DONT WASTE YOUR MONEY
trash quality, no fit either
The covers dont fit despite buying 'custom covers' they are a universal fit drop shipped from china. They are really poor quality, Ive had better from Repco's most budget universal seat covers.
Order no s780232

Odpowiedź od Motoquipe
$300 car seat covers and floor mats don’t fit “custom made” my arse
Ordered $300 car seat covers and floor mats that were meant to be “tailored to my car” “perfect fit” and to say the LEAST very disappointed not only do the car seats not even fit my car but the floor mats are definitely not made for my car either, I contacted them they said their meant for my car so I ordered, tried to fit them and definitely not right, I contacted again and got no response, $300 down the drain, save your money go else where!
Order no#S777039
I replied with photos and heard nothing back, I have the ss of the email

Odpowiedź od Motoquipe
No item recieved or even…
No item recieved or even despatched.Customer service is an ai chatbot with no answers.I will be getting in touch with my credit card company.I wish I'd checked trustpilot first.Zero communication from this company other than automated emails.Buy ELSEWHERE.ZERO STARS
Ordered cleaning products before Xmas…
Ordered cleaning products before Xmas for a present. Feb 26 update box is “ damaged” so they returned to sender. Very kind offered a third credit note to shop. Very suspicious when ordered as tracking no wasn’t valid. If you happy to throw away your money then highly recommend

Odpowiedź od Motoquipe
Do not buy from this company
Do not buy from this company. Extremely poor fitting , terrible returns policy. Say they are custom made . This is a lie . Will not provide full refund .
The worst customer service I’ve ever had. Have no intention of refunding. Want me to send photos of poor fit and get me to go to someone who can help me fit them . Off only 60% refund .

Odpowiedź od Motoquipe
Zero Stars - Do Not Buy!
Zero Stars - Do Not Buy!
I purchased an expensive model car listed as 'new'. The item arrived covered in grease and extensively damaged. I immediately reached out and they admitted it was damaged before sale and apologised for their mistake. On return of the item, wasting my time for a refund, they 'inspected' it and stated it was more damaged than when they sold it and disputed the refund. Their claim is completely false and questions my integrity. In addition it completely ignores the fact they sold a damaged item as 'new' in the first instance! I've never dealt with a more didhonest seller. Do not buy from this shop!
Don't touch this rubbish with a 10ft pole
0 stars all round 😡
Supplied a dash mat that is absolutely rubbish and doesn't fit the car. While the service was helpful prior to purchase, it's been absolutely rubbish after the issue about the wrong product/fit (except to advise they are "following up with the manufacturer".
Photos supplied to the company show the fit is terrible and nothing lines up with the dash joins. It seems like it's for another vehicle, but in any case looks horrible and has been taken out of the car. I'd rather none at all than this utter rubbish.
We gave the company an opportunity to resolve this prior to writing the review.

Odpowiedź od Motoquipe
"Search tool didn't match my vehicle"
"Used the website’s vehicle selector (Make/Model/Year) to find seat covers. The products shown in the results did not fit my vehicle. Upon returning the items, I received only a partial refund. I am currently in a dispute via PayPal to recover the full amount. In my experience, the search tool did not accurately filter for my car."
Don’t ever buy from Motoquipe
Don’t ever buy from Motoquipe. I ordered car mats for e36 and they forgot my order. Messages them and got the mats after 4weeks, only to find they are not premium grade and they don’t fit. They have sent me the wrong ones. Trying to get a refund after weeks and sending them pics etc. had to log a refund with PayPal. Keep away from this dodgy company.
Robert’s amazing service
Robert has gone out of his way to accommodate us from the start
We had a warranty issue he kept us informed the whole way through and was so professional and proactive
I wish all in customer service had Robert’s ethics and was like him
Thank you Robert
False advertisement
False advertisement
You advertise as black duck canvas set covers and you sent cheep knock offs version

Odpowiedź od Motoquipe
all the help I received from your staff.
Very prompt with processing my order…
Very prompt with processing my order and it arriving.
Good knowledge of the products… very good
Good knowledge of the products reasonable price.
How to fit the covers was also well done seeing it 3 times also assisted.
Delivery late
I got told twice delivery was going to be a week ago while i was in town so i didnt change it. Now the seatcovers didnt arrive in time and i left to head back home to queensland with no seatcovers. Now i have to find a way to get them up here.
They fitted great
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