We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Zobacz więcej
Reakcja na opinię
We, as arranged, had an engineer by the name of Gareth visit to do an electrical installation. This gentleman was a very nice and courteous person, he explained the work he had to carry out, very muc... Zobacz więcej
Reakcja na opinię
Having purchased our house with solar panels already installed we weren't really sure how it worked. Kevin O'Mahoney arrived to upgrade the meter to 4G then took the time to explain it all and offere... Zobacz więcej
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Informacje dotyczące firmy
O Ecovision
Napisane przez firmę
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Dane kontaktowe
Zjednoczone Królestwo
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,0
Dobra
371 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The visit to change my meter was…
The visit to change my meter was unnecessary as it had been changed already by you the year before.Wasted my time and engineers except for him checking to make sure it was working
6 stycznia 2026
Odpowiedź od Ecovision
Hi Janet, thank you for taking the time to share your feedback.
I’m sorry for the inconvenience caused and understand why the visit felt unnecessary if the meter had already been replaced previously. The engineer’s attendance was arranged to verify the current meter type and confirm that it was functioning correctly, as our records indicated a further check was required.
That said, I appreciate that this still resulted in disruption to you, and I’m sorry for the time this took. Your comments have been noted and will be fed back internally so we can improve record accuracy and avoid similar situations in future.
Thank you for your patience and understanding.
Pleasant man didn't take long
19 grudnia 2025
Odpowiedź od Ecovision
Thank you for your feedback Kate. We’re pleased to hear the engineer was pleasant and completed the work quickly. I’ll be sure to share this with the team.
Change of meter
The engineer was very polite. Explained why the meter was being changed. Answered all our questions. We were very satisfied with the service.
8 stycznia 2026
Odpowiedź od Ecovision
Thank you for your feedback. We’re really pleased to hear the engineer was polite, explained the meter change clearly, and took the time to answer all your questions. It’s great to know you were very satisfied with the service.
4G solar meter upgrade
The work I had carried out by Ecovision was a 4G upgrade for my solar panels invertor, so that they could continue to monitor my electricity being produced. The electrician was competent, although the new meter isn't level but that doesn't affect its working, just appearance. Pity I had to have 2 previous appointments cancelled before this one.
18 grudnia 2025
Odpowiedź od Ecovision
hank you for taking the time to leave your feedback.
We’re pleased to hear the 4G upgrade was completed successfully and that the electrician was competent. We appreciate you noting that the meter’s alignment doesn’t affect its operation, though we understand the appearance isn’t ideal.
I’m sorry for the inconvenience caused by the two previous cancelled appointments, this is understandably frustrating and not the experience we aim to provide. Your comments have been shared internally so we can improve reliability around scheduling and communication.
Thank you for your patience in getting this completed.
The man was on time and respected our…
The man was on time and respected our property and took his time.
11 listopada 2025
Odpowiedź od Ecovision
Thank you for your feedback, Stephen. We’re pleased to hear the engineer arrived on time, treated your property with respect, and took the time needed to complete the work properly. I’ll be sure to pass this on to the team.
The electrician let me know when on way…
The electrician let me know when on way and turned up on time.
He was very knowledgeable and a pleasant person.
2 stycznia 2026
Odpowiedź od Ecovision
Thank you for your feedback. We’re pleased to hear the engineer was pleasant and professional, and I’ll be sure to share this with the team.
Thee engineer who came was very…
Thee engineer who came was very pleasant and professional.
7 stycznia 2026
Odpowiedź od Ecovision
Hi Mr Mason, Thank you for your feedback. We’re pleased to hear the engineer was pleasant and professional, and I’ll be sure to pass this on to the team.
John arrived on time
John arrived on time, was very professional and helpful with a great sense of humour
5 stycznia 2026
Odpowiedź od Ecovision
Thank you for your lovely feedback. We’re pleased to hear John arrived on time and provided a professional, helpful service, it’s great to hear his sense of humour made the visit even better. I’ll be sure to pass this on to him.
Odpowiedź od Ecovision
Thank you for your feedback. We’re pleased to hear you found the communication clear and the service punctual, friendly, and polite. I’ll be sure to share this with the team.
He explained everything exactly what he…
He explained everything exactly what he was doing, did everything quietly and efficiently without making a mess.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Ecovision
Thank you for the 5 star review. We’re really pleased to hear that everything was clearly explained and carried out efficiently and respectfully. I’ll be sure to pass your feedback on to the engineer.
Third time lucky
First appointment, they simply didn't turn up. No notice. Lame excuse. Second appointment, they didn't have the correct parts. Third appointment was inconvenient, but I wanted the job done just to get it over and done with.
8 stycznia 2026
Odpowiedź od Ecovision
Hi Gary,
I’m really sorry for the disruption and frustration caused by the missed and delayed appointments. I completely understand why this experience felt unacceptable.
The first visit was cancelled due to an unexpected medical emergency with the engineer, but I appreciate that the lack of notice added to the inconvenience, and for that I apologise.
Regarding the second appointment, I’ve fed this back internally, as our engineers’ vans should be appropriately stocked to avoid this situation. This should not have happened.
I also recognise that the final appointment wasn’t convenient for you, and I’m sorry that getting the work completed became more about bringing the issue to an end than having a smooth experience.
Thank you for your patience in seeing this through. Your feedback has been shared with the relevant teams so we can prevent similar issues in future.
Odpowiedź od Ecovision
Hello Mr Clark, thank you for taking the time to write a review, we're glad to hear the engineer visit went well.
Odpowiedź od Ecovision
Hi Donna, thank you for spending the time to write a review.
This was a quick clean friendly meter…
This was a quick clean friendly meter change so I would be happy to use your company again.
6 stycznia 2026
Odpowiedź od Ecovision
Good Afternoon Mr Adams, Thank you for taking the time to leave a 5 star review, we are glad the meter change went well!
The electrician that came was excellent…
The electrician that came was excellent explained everything he was doing and why the upgrade was needed very good service
22 grudnia 2025
Odpowiedź od Ecovision
Hi Ron, Thank you so much for the review! We are glad Callum provided an excellent service!
Efficient and Professional
Very friendly and professional engineer. Liam was excellent.
5 stycznia 2026
Opinia niezależna
Odpowiedź od Ecovision
Hi Daniel, thank you so much for your review for Liam! It's great to hear he was friendly and professional.
The Technician arrived on time…
The Technician arrived on time andcompleted the work professionally
5 stycznia 2026
Opinia niezależna
Odpowiedź od Ecovision
Hi Andy, thank you for taking the time to write a review, we are glad to hear our engineer completed the work professionally!
Efficient and early
Arrived early, clean working and with very little disturbance to the household.
29 grudnia 2025
Odpowiedź od Ecovision
Thank you for taking the time out to write a review for Graham. It's appreciated.
ALL IN ALL A GOOD SERVICE
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly.
Rob the Engineer arrived on time and was polite, efficient and explained what he needed to do, made no mess. I was pleased to get texts and emails telling me he was on his way and he rang to confirm. All in all, very good service!
5 stycznia 2026
Opinia niezależna
Odpowiedź od Ecovision
Hi Mr Weale, Thank you for taking the time to leave your review.
We appreciate your patience while we worked to arrange a suitable appointment, and we’re pleased to hear that once scheduled, communication was clear and queries were answered promptly.
It’s great to know that Rob arrived on time, kept you informed ahead of the visit, and carried out the work efficiently and respectfully. We’ll be sure to pass on your feedback to him.
Thank you again for your understanding and for sharing your experience, your feedback helps us continue to improve our service.
Rob called before he arrived with an…
Rob called before he arrived with an eta and very quick and tidy and showed me what I needed. All good 👍
2 stycznia 2026
Opinia niezależna
Odpowiedź od Ecovision
We’re really glad to hear Rob kept you informed with an ETA, arrived promptly, and worked quickly and tidily. It’s great to know he took the time to show you what was needed and made the visit straightforward.
We’ll be sure to pass your feedback on to Rob, thanks again for taking the time to share your experience.
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