Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Zobacz więcej
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Zobacz więcej
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Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Zobacz więcej
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Informacje dotyczące firmy
O ecoscent.co.uk
Napisane przez firmę
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Dane kontaktowe
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Zjednoczone Królestwo
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Dobra
211 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A shout out to the team at Ecoscent.
A shout out to the team at Ecoscent.
Thank you for all your help when a delivery of scent arrived broken. Appreciate your trust and immediate resolution.
The machine is excellent, does exactly what we want and the scents are great. Thanks Anthony Dada for your assistance.
Many thanks Julia
25 września 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Thank you so much for your kind words and for giving us the opportunity to make things right!
We're thrilled to hear that you're happy with the machine and enjoying the scents. It was a pleasure assisting you, and I'll be sure to pass along your appreciation to Anthony as well.
If you ever need any further assistance, we’re always here to help. Thanks again for choosing EcoScent!
The EcoScent Team
Love the diffuser but not the scents
Love the product but find the scents very soapy and artificial smelling. That is a real pity as they are expensive and I purchased 2 when I ordered. Fortunately, a good quality oil can be used instead.
Delivery was quick.
4 września 2024
Odpowiedź od ecoscent.co.uk
Hi Karey,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and understand your concerns regarding the scents.
At EcoScent, we are committed to providing high-quality products that elevate your experience, and we’re sorry to hear that the fragrances didn’t align with your preferences.
Please don't hesitate to reach out to us directly if you have any further questions or concerns. We’re here to help and want to ensure you’re completely satisfied with your purchase.
ecoscent@ecoscent.co.uk
EcoScent Team
Shanice at EcoScent is an asset to her…
Shanice at EcoScent is an asset to her organisation, she communicates quickly and efficiently and is able to answer any questions that we have. We now use the Ecoscent product in over 70,000sqft of our commercial buildings and have already received lots of positive feedback from our occupiers.
4 września 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Luke,
Thank you so much for your wonderful feedback! We're thrilled to hear that EcoScent has been well received in your commercial buildings, and it's fantastic to know that your occupiers are enjoying the results.
We take pride in providing products and support that make a difference, so it's great to hear that Shanice has been able to assist you efficiently.
If you ever have more questions or need further assistance, please don’t hesitate to reach out to ecoscent@ecoscent.co.uk
We're here to help!
EcoScent Team
Odpowiedź od ecoscent.co.uk
Hi Craig,
Thank you for your review!
We're so glad to hear that you found our website easy to navigate and that your delivery was prompt. It's great to know you're enjoying the lasting quality of our scents!
If you have any questions, need recommendations, or just want to share more of your experience, feel free to get in touch.
EcoScent Team
Fantastic products and amazing customer…
Fantastic products and amazing customer service, can’t ask for more.
14 sierpnia 2024
Odpowiedź od ecoscent.co.uk
Hi Alan,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed our products and had a great experience with our customer service.
Your satisfaction is our top priority, and we’re so glad we could meet your expectations.
If you need anything else, don’t hesitate to reach out to ecoscent@ecoscent.co.uk
We’re here to help!
EcoScent Team
Expensive for a consumer.
Bought as a consumer (not a business) as a gift so bought diffuser and scent which came to €166 😳😳😳 plus postage €42 to Republic of Ireland. So I got it delivered to a friend in Northern Ireland at a cost of €20 - still very expensive. Remains to be seen how long the product lasts. It would need to last a long time to justify that expense.
13 sierpnia 2024
Odpowiedź od ecoscent.co.uk
Hi Paula,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and understand your concerns regarding the cost of your recent purchase, including the shipping fees.
At EcoScent, we strive to provide high-quality products that are worth the investment, and we are confident that once you start using the diffuser, you'll find that it meets your expectations in terms of longevity and performance.
We have emailed you with efforts to resolve this matter and we hope this helps to make your experience with EcoScent more positive.
Please don't hesitate to reach out to us directly if you have any further questions or concerns.
We’re here to help and want to ensure you’re completely satisfied with your purchase.
EcoScent Team
Great item 10/10 Love it and will…
Great item 10/10 Love it and will definitely be recommend it thanks 🤩
5 sierpnia 2024
Odpowiedź od ecoscent.co.uk
Hi Gregory,
Thank you so much for your fantastic review!
We're thrilled to hear that you love the item and appreciate your recommendation. If you ever need anything else, we're here for you.
Thanks again for choosing EcoScent!
EcoScent Team
Odpowiedź od ecoscent.co.uk
Hi Victoria,
Thank you for taking the time to leave a review!
At EcoScent, we pride ourselves in providing high quality products and delivering products as quick as we can.
It is great to know our efforts are meeting your expectations.
Please feel free to reach out to ecoscent@ecoscent.co.uk if you need any fragrance recommendations or need any assistance.
EcoScent Team
Odpowiedź od ecoscent.co.uk
Hi Graeme,
Thank you so much for your kind words! We’re delighted to hear that we met your expectations.
It is great to know that the process was simple for you and we appreciate you taking the time to let us know!
We look forward to serving you again in the future. If you need any assistance or have more feedback, feel free to reach out!
EcoScent Team
What a fabulous gadget - highly recommend
What a fabulous gadget. Absolutely love it and the fragrance is gorgeous. I can't wait to try the others. I bought the Puck and despite its compactness it certainly still delivers a big punch as the fragrance is dispersed much further than I thought it would.
5 sierpnia 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Louise,
Thank you so much for your wonderful review! It's great to know that the compact design still provides a strong and far-reaching scent. Our Puck is designed for smaller spaces but still has a powerful reach!
We can't wait for you to try our other fragrances, and we're confident you'll love them just as much. If you have any questions or need recommendations, please don't hesitate to reach out to ecoscent@ecoscent.co.uk
Thank you again for your support and for choosing EcoScent. We appreciate your feedback and look forward to serving you in the future!
EcoScent Team
Scents were not strong enough
Scents were not strong enough. Expected my hallway to smell lovely . As soon as device was off there was no scent .
29 lipca 2024
Odpowiedź od ecoscent.co.uk
Hi Suzanne,
Thank you for sharing your feedback about our scents. I'm sorry to hear that the fragrance did not meet your expectations.
We understand that scent preferences can vary greatly, and some fragrances may have a lighter, more airy feel. To help you find a scent that better suits your preference, we have emailed you with a few options.
We hope this will help you discover a scent that you love and that provides the desired level of fragrance for your hallway.
As our machines are fragrances are only released once the machine is on, this may be why you are not smelling it when it is off. You can also adjust the settings to release the fragrance for longer periods of time and more frequently.
Thank you for giving us the opportunity to improve your experience with EcoScent.
EcoScent Team
Best scents ever
Best scents ever. My local Lloyds bank smells amazing so I had to find the scent. The white tea & thyme is the best smell for a house. It’s so strong but gets so many good comments. The Ariel device works wonders and really eliminates for needing plug in air fresheners around the house. The oils are on the more expensive side but they really do last and I’m always looking for a deal or discount ;)
19 lipca 2024
Odpowiedź od ecoscent.co.uk
Hi Kieran,
Thank you so much for your fantastic review!
Your positive feedback and comments mean a lot to us. We take great pride in the quality and longevity of our oils, and we’re thrilled that you appreciate their effectiveness.
We understand that our oils are a bit of an investment, and we’re always working to provide the best value for our customers. Keep an eye out for our deals and discounts!
Thank you once again for your support and kind words. If you have any further questions or need assistance, please don't hesitate to reach out.
EcoScent Team
Customer service is always on point
Customer service is always on point. My package arrived the same way I expected it and on time . I’m very happy with the fragrance oil I bought which smells exactly the same as the air scent in Westin hotels. The product works soo well for my living space and bedroom. I will definitely buy more products in the near future.
19 lipca 2024
Odpowiedź od ecoscent.co.uk
Hi Wumpini,
Thank you so much for your kind words! We’re delighted to hear that our customer service met your expectations and that your package arrived on time.
It’s wonderful to know that the fragrance oil is bringing the same enjoyment to your space as the scents you love from Westin hotels.
We look forward to serving you again in the future. If you need any assistance or have more feedback, feel free to reach out!
EcoScent Team
Odpowiedź od ecoscent.co.uk
Hi Louise,
Thank you so much for your feedback! We're thrilled that you're enjoying the product and that it arrived quickly.
It's great to hear that the scent is living up to your expectations. If you need any more help or have any questions about our products, don’t hesitate to get in touch with ecoscent@ecoscent.co.uk
We’re here to ensure you have the best experience possible.
EcoScent Team
Beautiful products
Beautiful products, stylish and the Barrel Bluetooth machine is easy to set up. The scent is easy to control in intensity and delivers a vast coverage across the space.
26 lipca 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Sarah,
Thank you for your review! We're thrilled to hear that you're enjoying our Bluetooth Barrel.
We strive to deliver high-quality products, and it's wonderful to know they're enhancing your space.
If you have any questions, need further assistance, or want to explore more of our scents, please don't hesitate to reach out.
Your satisfaction is our priority!
EcoScent Team
Beautiful scents great quality quick…
Beautiful scents great quality quick delivery would recommend fave is the white tea and thyme house smells like a Hilton hotel amazing
24 lipca 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Lisa,
Thank you so much for your kind words!
We're delighted to hear that you love our beautiful scents and that you're enjoying the White Tea and Thyme fragrance.
If you need anything else or have any questions, please don't hesitate to reach out.
EcoScent Team
I had an exceptional experience with Ecoscent
I had an exceptional experience with EcoScent! Their service was outstanding, helping me choose the perfect perfume for my place by providing samples to test. The entire process was incredibly smooth, with fast and cost-effective solutions. Now, my home smells amazing thanks to their high-quality scents. Highly recommend EcoScent for anyone looking to enhance their space with delightful fragrances!
24 lipca 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Mohamed,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an exceptional experience with EcoScent.
It’s fantastic to know that you’re enjoying the high-quality scents and that your home smells amazing. We strive to provide smooth and cost-effective solutions, and it's always gratifying to hear that we've succeeded.
If you need any further assistance or have any other fragrance needs, please don't hesitate to reach out.
We truly appreciate your recommendation!
EcoScent Team
Odpowiedź od ecoscent.co.uk
Hi Darren,
Thanks so much for leaving a positive review!
At EcoScent, we are committed to providing excellent service and creating a memorable experience for everyone.
If you have any further needs or questions, please don't hesitate to reach out!
EcoScent Team
We've been using Eco Scent in our shops…
We've been using Eco Scent in our shops for a few years, and the response has been fantastic! The natural, long-lasting fragrances create a welcoming and relaxing atmosphere that our customers and staff love. Highly recommended!
19 lipca 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Roxanne,
Thank you for sharing your positive experience with EcoScent!
We're delighted to hear that our fragrances have been well-received in your shops.
Your satisfaction and recommendation are truly appreciated.
You'd be pleased to know we also offer bespoke and Private Label services for those who want to give customers and staff a little bit of EcoScent to take home!
If you ever have any questions or need further assistance, please feel free to reach out.
We're always here to help!
EcoScent Team
updated review …
i posted earlier i wasn't satisfied with the puck as it wasn't big enough for the room or the scent strong enough , they have now offered to send me the scent i originally wanted & offer a discount on a bigger dispenser so im happy to leave a good review this time hopefully problems solved.
16 lipca 2024
Opinia niezależna
Odpowiedź od ecoscent.co.uk
Hi Beverley,
Thank you for your update! We appreciate your willingness to give us another chance and are glad to hear that our offer has addressed your concerns.
We're committed to ensuring you have a satisfactory experience with our products.
Please let us know if there is anything more we can do to assist you. We look forward to your updated review and thank you for your patience and understanding.
EcoScent Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.