EatStreet Recenzje 

3686
Wynik TrustScore: 1.5 na 5

1,4

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered food through Eatstreet. It was taking a long time app said my food was out for delivery. Then got a text from driver saying they picked up my order but wouldn't be delivering my food because i... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

This is a criminal enterprise masquerading as a business. They steal your money with no intent to fulfill their end of the business transaction. Their customer service is to blatantly lie about the... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

First offense. Driver lied, said I didn't answer my door, when I was outside waiting for them. Eat street refunded eventually. Said they'd give me a $10 credit for the Hassel of never receiving my foo... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I ordered food. Then on another occasion I went to the restaurant myself to pick up an order. I was surprised to see the difference in the prices on their menu vs the price I paid through eatstreet.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Jedzenie, napoje i tytoń

Informacje przekazane przez różne źródła zewnętrzne

Think of EatStreet as your full-time food hooker-upper – we fix you up with whatever food delivery and takeout you crave, fast and easy. Find your favorites at 15,000+ restaurants in over 250 cities across the nation.


Dane kontaktowe

1,4

Bardzo słaba

Wynik TrustScore: 1.5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,4

Wszystkie recenzje

(3686)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Very disappointed

If I didn't love the quality of the restaurant and food, I wouldn't order again. The order (date and time) was wrong twice. Luckily the vendor was very forgiving of me, as the issue wax EatStreet's responsibility.

15 grudnia 2021
Logo EatStreet

Odpowiedź od EatStreet

Hi Linda! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

NO SERVICE PROVIDED AT ALL!

Because in COVID times we cannot eat in restaurants now, I ordered my meal at a local restaurant through the EatStreet App, as I had done several times before. Drove to pickup food at the appointed time. No food. The manager said they had no order. So, she watched as I replaced the order, right outside the restaurant. She saw me click ORDER. She saw the acknowledgement on my cell phone. When I returned 40 minutes later. Still no food. They had not gotten the order, even though they cell service and WiFi were working inside, and GRUBHUB was coming and going getting orders. Still no food. So she took my order and I just waited in the parking lot. Finally got fed. Need more reliability in COVID times to get my orders done.

14 grudnia 2021
Logo EatStreet

Odpowiedź od EatStreet

Hi There! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 3 z 5

Cancelled orders

I have placed three orders for restaurants listed on your site that have been cancelled.

14 grudnia 2021
Logo EatStreet

Odpowiedź od EatStreet

Hi Jeanne! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Not enough drivers

Not enough drivers, making terrible delivery estimates. Drivers are also not knowledgeable about the neighborhood which makes the delivery experience even more challenging…

19 listopada 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Dee! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Eatstreet is terrible

Eatstreet number one did not pick up my food it'd been ready for 20 minutes in the restaurant then promise me your full refund which won't come for 5 days even though they charge you automatically and they still haven't got my food delivered in it's been an hour and the restaurant has 4 blocks away. I'd spoke to 2 customer service people they were both extremely rude I would not recommend ever using each street again for any kind of food delivery. They're not reliable hes doordash hes grubhub hes Uber eats but stay away from each street

12 listopada 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Mark! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Placed an order for a restaurant that…

Placed an order for a restaurant that said they were open and 50min for delivery, 30 min later eatstreet canceled my order! Will not use them again.

6 listopada 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Kevin! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

They need to stop allowing people to order when they don't actually have any available drivers

We've used EatStreet for a few years but lately they've been impossible to get a delivery from. They keep allowing you to place an order when they KNOW they have no drivers. Their chat help won't help at all. Today was the last straw: already 15 minutes late, I asked about my late order on chat and was told the driver was on the way to the restaurant, but 20 minutes later it was obvious that wasn't true, so I chatted a second time. This time I was told they had one driver who was 15 miles east of me, meaning he was in another town altogether, and it would be another 30 minutes or more before I got my food. I said this was unacceptable and all the chat guy did was tell me some "team" would have to refund me and he stopped talking. Not even an apology. It's been an hour and I never got a confirmation email on the refund and my order shows it's still "on the way."

15 października 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi SJ! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Driver had my food in their car for…

Driver had my food in their car for almost 30 mins while they picked up a other customers order so it was cold by the time I recieved it. It should be made known to the customer if the food will not be coming straight from the restaurant to their home.

13 października 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Tayler! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Didn’t get all the meals we ordered

Didn’t get all the meals we ordered. When I reached out instead of working with me on sending out the missing meal they just refunded the one meal and refused to talk further. Had to go and pick up the meal myself which made using eatstreet that night pointless. Wouldn’t even refund my delivery fee. This company is a joke.

A reply to eatstreet’s reply. I most definitely have reached out to your customer service and I have not got anywhere with your customer service. They keep telling me I accepted a refund for the missing meal so now there is nothing more they can do. I didn’t accept a refund, I asked for the meal to be sent. I’m now asking for a further refund of at least the delivery fee since I had to go out and get the meal myself, making eatstreet useless that night. Customer service is no longer replying to my email.

10 października 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Amanda! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Cancelled my order without explanation

Eat Street cancelled my order ten minutes after it was placed. There was no explanation why it was cancelled. I called the restaurant (Edessa Restaurant) and they were open. I placed the order over the phone and picked up the order myself. I WILL NOT USE EATSTREET AGAIN.

27 września 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Douglas! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

never again

ETA when order placed: 30 minutes. Actual arrival time: 53 minutes. Hot sandwich was lukewarm and texture was like it'd been sitting under a heat lamp.

19 września 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Tami! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Delivery issue

At 7:38pm on Saturday August 28th I placed an order for delivery to xxxxxxxxxxx which is
my daughters home as we were house sitting for them as they were out of town.
This order was placed for Los Banditos Restaurant in Green Bay, I placed the order for immediate delivery,
I have never used this service before, upon placing the delivery order I noticed that it said that the delivery would be
done on Sunday August 29 at 12pm. I did all I could to research how to stop and cancel the order, but could not figure out how to.
My wife and I then drove to Los Banditos to explain the situation to them. They stated that they were very busy at that time
and were not taking any more delivery orders and that the service automatically defaults to delivery for the next day. They
took our information and said that they would cancel the order. My daughter returned home on Sunday August 29th in the
afternoon and found the delivery on her front porch. The delivery was under the name Barb xxxxxxxx, 920 471xxxx
The delivery order number was 29383766. I never received an email or text as well. Obviously this was my first
experience in using this service , I took every step I could , including driving to the restaurant, to cancel this order
and I am very dissatisfied with my experience and am requesting that my purchase be refunded back to my credit card. I contacted eat street customer service as instructed and got no return reply. Really disappointing that communication and customer service is so poor.
Thom McGovern

31 sierpnia 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Thomas! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Horrible

Horrible, food always take WAY long then the estimated time, if it says 25-30 mins expect over a hour, half the time the food is cold too. 👍 seriously just want food delivery like what it’s supposed to be.

29 sierpnia 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Kayla! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

Oceniono na 1 z 5

Worst ever

Worst ever! I ordered Pizza Shuttle. Received an email confirmation that my order was received and a delivery time. Called Pizza Shuttle to pay with my debt card. A few moments later I got an email from Eat Street that they were cancelling my order because the restaurant was closed! Seems pretty funny when I just got off the phone with them. I will never use Eat Street again. I’ll stick with Door Dash!

17 sierpnia 2021
Opinia niezależna
Logo EatStreet

Odpowiedź od EatStreet

Hi Tasha! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service@eatstreet.com so our Support team can take a look into this. Thanks!

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