EasyGates Ltd Recenzje 

3540
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Matt at Easygates was most understanding and really pleasant to me. He went out of his way to help and kept his promise. I would thoroughly recommend this company. Thank you Matt

Oceniono na 5 z 5

100% Excellent company, sending to Ireland no issue, phone for delivery charge, UK VAT is taken off the price very easy company to deal with. Originally bought gate motors etc 20years ago, never an ou... Zobacz więcej

Oceniono na 5 z 5

What a fantastic company. I contacted the technical department and dealt with Aiden. He talked me through the issue over the phone for some considerable time. I would have no hesitation in recommendi... Zobacz więcej

Oceniono na 5 z 5

Aidan and Richard went above and beyond to help and save me money. Their technical knowledge is second to none but they were able to translate that into layman terms so I fully understood what I... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z drzwiami
  2. Artykuły elektryczne
  3. Automatyka domowa
  4. Dostawca artykułow BHP
  5. Sklep z artykułami ds bezpieczeństwa

Napisane przez firmę

With over 25 years experience in the industry, Easygates is the largest automation supplier in the Midlands. Our reputation in the gate automation world is renowned, and we supply and support very large national automation companies throughout the UK. Our knowledge and experience makes us the first choice in supplying access control and automation products. We have a highly skilled team of technical advisors who can assist and support with any enquiry. We are constantly monitoring the market to ensure that we stay ahead of the competition, in technology, quality, and service.

EasyGates Ltd Details

Napisane przez firmę

Free Technical Support
We offer free full after sales support to all our customers. Helping you through every step of your installation.
Fast Delivery
We try our best to give our customers the best service possible! Most items are in stock and most of the time they get delivered by the next day!

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(3540)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do not use this company they are not…

Do not use this company they are not honourable, I purchased a gate opener from them at a cost £435 it failed after ten days. My engineer removed it and contacted their technical dept and they instructed him to dismantle the gearbox which he did and found that the gear on the motor shaft had two grub screws which had not been tightened consequently no drive. I sent them his bill which was only £180 as they had supplied a faulty product. They have refused to pay and after a lot of wriggling have offered me £90. from a company of this size I find this utterly pathetic. The man in the office has spent most of today arguing the hind legs of a Donkey.

10 października 2023
Opinia niezależna
Oceniono na 5 z 5

Aidan and Richard went above and beyond…

Aidan and Richard went above and beyond to help and save me money.

Their technical knowledge is second to none but they were able to translate that into layman terms so I fully understood what I had to do.

I can’t recommend them highly enough, they really excel when it comes to customer service.

18 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Good advice and prompt delivery

When the 24 year old remote for my garage doors failed without any replacements on the existing frequency being available I received good advice from Ben and Michael on how to fit a replacement transmitter and receiver on a now used frequency. Items received and fitted next day and all is now working again. Well pleased!

1 sierpnia 2023
Oceniono na 1 z 5

Catalogue of errors from start to…

Catalogue of errors from start to finish. Having placed an order for Nice gate opener with photocell posts, I received my order minus the posts with no explanation. I phoned after a week to be told they would be sent the next day, having not received them again, I rang again, spoke to the sales team who said they would investigate and phone back. No phone call so phoned again, they could apparently only find one. I changed the order, those then arrived. Tried to fit the keypad which was faulty, I phoned again and had to send it back at my expense before they would send another. I waited, no communication and then a parcel arrived with the same keypad as before, still not working and again no explanation. I phoned again and was told I needed to send it back again at my expense and they would send me a new one! This arrived, a new one this time and again it did not work. I then contacted Nice customer services as I was totally frustrated by this point. I was then told this keypad would never work, it was not compatible with the gate system, he then advised me of the correct controller. I then had to go back to Easygates yet again to say it was incorrect. Then then sent a free post address and I had to send it back yet again. I have the new one now which took 2 minutes to fit! I received no phone calls back until this point, I have finally received the payment for the postage I incurred but at no point have I had an apology, the customer service was dreadful, the staff were poorly informed and I will not be ordering from them again and can defiantly not recommend . When you spend in excess of £800 with a company you expect better!

30 maja 2023
Opinia niezależna
Logo EasyGates Ltd

Odpowiedź od EasyGates Ltd

Dear Jacqueline,

We deeply apologise for the poor service you experienced. Our team has thoroughly investigated the matter, and we assure you that the issues have been addressed to prevent recurrence.

We truly appreciate your understanding and acceptance of our apology during our phone call. Your trust means everything to us, and we are committed to earning it back through exceptional service.

We'd be honored to serve you again soon, and we promise your next experience will be nothing short of outstanding. Please don't hesitate to reach out if you need any assistance.

Best regards,
Easygates Team

Doświadczenie Trustpilot

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