I messed up and ordered the wrong paint. I emailed to let them know and without quibble, they sent me the paint I wanted with a return label for the paint previously sent. They did not ask for fu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic products and support. I use their Linseed Oil Paint for exterior wood and Masonry Paint. The latter paint ‘system’ of mixing the powder was new to me. It takes some getting used to and... Zobacz więcej
First time user of earles paint but converted to the cause! Very easy to use after watching the help full video on the website and advice from David (tks). Primer coat and two coats of paint ga... Zobacz więcej
Wonderful Company and products. Helpful team and expert advice. No bots or irritating automated chats. Bought the oilskin gloss for outdoor furniture I got in a junk shop and it needed some tlc. Am... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
TRUST IN TRADITION Our range of breathable interior and exterior paints do more than simply decorate. Free from plastics and harmful chemicals, they work in perfect harmony with traditional materials on everything from period properties to brand new builds. Containing the finest linseed, lime & minerals, our paints continue to nourish and protect long after application to give a lasting charm and character unmatched by modern paints. If you would like any further information or advice before choosing the perfect paint for your project, our friendly team is here to help.
Dane kontaktowe
Unit 3B, Berwick Road Industrial Estate, NE71 6AH, Wooler, Zjednoczone Królestwo
- 01668263974
- enquiries@earlespaint.co.uk
- earlespaint.co.uk
4,6
Doskonała
244 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful advice and prompt processing of…
Helpful advice and prompt processing of our order.
8 lipca 2025
Odpowiedź od Earles Paint
Hi Charles. Thanks for taking the time to leave us your feedback. Its great to hear from our customers on their experience using Earles Paint.
Many Thanks
David@Earles
Perfect product
Timely delivery, easy to follow instructions and great product that’s simple to apply. The perfect product for the job
25 czerwca 2025
Odpowiedź od Earles Paint
Hi Jean. We are delighted that you are so happy with your paint and the delivery. Its great to get feedback from our customers.
Many Thanks
David@Earles
Odpowiedź od Earles Paint
Thanks for taking the time to leave us your feedback on the speedy delivery.
Many Thanks
David@earles
Wonderful products
Wonderful products, easy and convenient to use and a lovely finish. The shipping is a bit slow, so order well in advance of when you'll need them, but they're well worth the wait!
27 czerwca 2025
Odpowiedź od Earles Paint
Hi and thanks for leaving us such positive feedback on our products. All our liquid paints are hand made and as you indicate if products need to be manufactured we do have a production queue and customers are welcome to phone before ordering to find out lead times.
Many Thanks
David@earlespaint
Fantastic!
What great products! Earles masonry paint is easy to mix with the provided clear instructions. Easy to apply provided you stir frequently as it falls out of suspension quickly. Ensure you use a good flat brush (limewash brush ideal) don't attempt to apply with roller it doesn't work. Will be using again for sure. It smells good enough to eat, although probably not recommended.
The limewash has a great consistency and flows from the brush nicely. Plinth and window ledges now revived!
Thank you Earles Paint, top job! 👍
29 maja 2025
Odpowiedź od Earles Paint
Hi Daryll. Thanks for taking the time to leave us such a fantastic review and advice for customers. We are delighted that you are so happy with the paint. Yes I don't think we will be coming up with any recipe books, but it has got a distinctive citrus type smell.
Many Thanks
David@earlespaint
Odpowiedź od Earles Paint
Thanks for the great review. It's always nice to hear from our customers. We are delighted that you are so happy with both the service and products you received from us.
Many Thanks
David@earlespaint
Excellent products and excellent serviceI had ordered three products from Earls…
I had ordered three products from Earls paint one of the items I had ordered was wrong this was my mistake. I rang the company and explained my mistake. They immediately changed the order for me and within days I received my amended order. No fuss no problems that is excellent customer service which you rarely see these days. The products are also excellent. Why would you purchase from any where else? Excellent products excellent service
5 czerwca 2025
Odpowiedź od Earles Paint
Hi and thanks for leaving such a glowing review of Earles Paint. We are delighted that you were so happy with both the service and products you received from us. We look forward to hearing from you again in the future when you need more of our products.
Many Thanks
David@earlespaint
Good advice & products, bit slow to deliver
Very good customer service, quality products and helpful with technical advice. Delivery time was longer than anticipated on paint order.
3 czerwca 2025
Odpowiedź od Earles Paint
Hi Phil, thanks for taking the time to leave us such positive feedback. We are always delighted to hear from our customers on their experience of using our company.
Our Claypaint is handmade to order and in busy periods, we do have a production queue for our Claypaint and also other products which are not on hand ready for despatch. If you would like to order products in the future, you can always give us a call and we can let you know when you can expect delivery.
Many Thanks
David@earlespaint
Excellent business and product
Really helpful, useful advice and very knowledgeable! Great having a local business offering such a good service and product.
11 kwietnia 2025
Odpowiedź od Earles Paint
Hi and thanks for taking the time to leave us such a lovely review. We are always here to help customers choose the right products for their projects. We hope the painting went well and you are happy with the results.
Many Thanks
David@earlespaint
A great product
A great product! Follow the instructions and and you will get outstanding results. Just be aware that the first coat goes everywhere, so cover up well! A warning about this in the application guide would be useful.
29 maja 2025
Odpowiedź od Earles Paint
Thanks for taking the time to leave such a positive review and we appreciate that the masonry paint can be a bit messy. We don supply a limewash brush which we think helps stop some of the paint splashing, but we value all customer feedback and we will take your comments onboard and ammend our application guidelines when we get a chance to update them.
Many Thanks
David@earlespaint
Little bit of a snag at first
Little bit of a snag at first, happily resolved with knobs on. Looking forward to using the product.
2 maja 2025
Odpowiedź od Earles Paint
Thanks for taking the time to leave us such positive feedback. We are delighted that everything has been sorted out to your satisfaction.
Many Thanks
David@earlespaint
Can’t fault product, delivery provider was a let down
The product (linseed oil gloss in heritage white) is fantastic. Beautiful colour, easy to use, added boiled linseed oil as one of the suggested methods for use as a primer. Great product information and instructions. Can’t fault this product and would definitely buy again and recommend. The despatch from order confirmation was quick and good communication.
The delivery provider was Royal Mail, they tried multiple times to deliver during the day whilst I was at work. I provided details if out to deliver to a neighbour but this was ignored. I redirected the delivery to my local post office, this took 5 working days. Eventually I got the product but disappointing delivery service. Consider an alternative shipping provider that offer better service. Would be a 5 star rating otherwise.
28 kwietnia 2025
Odpowiedź od Earles Paint
HI and thanks for taking the time to leave us such positive feedback about our Linseed Oil Gloss Paint. Its much appreciated. We can only apologise on behalf of Royal Mail for their poor delivery. We use multiple couriers to deliver our parcels and unfortunately they can all let themselves down from time to time. But thank you for your valuable feedback and we take all customer comments onboard and will monitor the performance of Royal Mail.
Many Thanks
David@earlespaint
Odpowiedź od Earles Paint
Hi Gary. Thanks for taking the time to leave your 'excellent' feedback. Delighted that liked the product.
David@earles
Very poor customer service
I am testing paints for a sizable DIY project (3 outbuildings). I liked the look of Earles and ordered a sample. Sample arrived and seemed to be a completedy different shade. I took a photograph and sent a query email to the 'enquires' email address on the Earles website. Two weeks have now passed with no reply, not even an acknowledement of the email. I can't hold the project any longer and will purchase my paint from another (bigger) brand. I was really keen to give Earles a go, but if they can't even get the basics right...
7 kwietnia 2025
Odpowiedź od Earles Paint
Hi Matthew. Thank you for taking time to leave us your feedback. We are always interested in hearing from our customers and we are sorry that we have not met your expectations. We pride ourselves on our good customer service and obviously in this instance we have not met either yours or our expectations.
We can on apologise for not returning your initial email. We have been extremely busy since easter and it looks like your email must have slipped through the net.
We would advise customers who are experiencing any product issues to email and perhaps give us a quick call if they haven't heard back from us in a day or two. We hope that your project goes well with the paint you have chosen to use.
Regards david@earlespaint.
Shambles… Ended up cancelling order
Order some paint, in what I thought was plenty of time… had to keep chasing it and long story short, they hadn’t even sent it even anfter several emails and call… so I ended up cancelling the order!
5 maja 2025
Odpowiedź od Earles Paint
Hi Jo. Thanks for leaving us your feedback. We are always interested in hearing about the experience of our customers.
We are sorry that you felt that you had to cancel your order in this instance and can only apologise that we didn't meet your expectations. We have been extremely busy since Easter and we are working hard to fulfil all our customer orders.
Generally our paints are hand-made to order with stock at hand for our most popular colours. In this instance, the material you required had run out due to high demand and we had to schedule a new batch into our production calendar.
All our customers are extremely important to us and we are disappointed that we were not able to fulfil your order in this instance and that you were able to source a suitable material from another manufacturer.
Kind Regards
David@earlespaint
Great product
Great product, brilliant customer service and lovely people to deal with.
24 kwietnia 2025
Odpowiedź od Earles Paint
Hi James. Thanks for taking the time to leave us your valuable feedback. We are delighted to hear that you have been so happy with our products and customer service. It's great to hear when customers have such a positive experience when using our company.
Regards
David@earlespaint
Odpowiedź od Earles Paint
Hi Ian. Thanks for the review its always 'great' to hear from our customers.
Regards
David@earlespaint
Odpowiedź od Earles Paint
Hi Matthew
Thanks for taking time to leave us such a positive review and that you loved using our products. Its always good to hear from our customers.
Regards
David@earlespaint
Excellent paint to work with on stone
Excellent paint to work with on stone, good coverage and lovely finish.
28 kwietnia 2025
Odpowiedź od Earles Paint
Hi Stephen
Thanks for taking time to leave us your valuable feedback. We are delighted that our products worked so well for you on your Masonry surfaces.
Regards
David@earlespaint
Difficult to find Snowcem equivalent so…
Difficult to find Snowcem equivalent so thanks… it’s great stuff
9 kwietnia 2025
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