Dyson Ireland Recenzje 

Customer service were very helpful and replacement part arrived the following day

My latest Dyson vacuum cleaner packed in because the battery doesn't last. We've not even had it 3 years. This is our 2nd Dyson to have this problem. Replacing the battery is almost as expensive as a new Dyson. So, we have decided to never buy a Dyson again. We have a brand new Ryobi which is far better and compatible with the many Ryobi batteries I already have. Very disappointed in your product and poor design that the battery fails and renders the complete vacumm to the recycling center. Signed - very disappointed customer.
Sent 7m ago

Speaking to lovely helpful gentleman on 30/09/25 @ 7.40
My Dyson hoover did not work with videocall my problem diagnoised and new part ordered
Excellent hours from 8 to 8 to call
Would highly recommend

I have bought a brand new dyson Air Wrap on the 14th of June. The hairdryer itself was perfect but the 20mm curling barrel that came with it was faulty and did not want to curl my hair. After reaching out to the support desk straight away, I was assured that a new part would be posted to me free of charge and that I would receive it after 14 working days. This was three and a half months ago. I have been constantly emailing the Owner Support team who after a month, tell me that the product is out of stock and that I would be notified as soon as it came back in. It is now September 29th and there is still no sign of my promised part. I am incredibly disappointed and dissatisfied with the level of cooperation and lack of care on Dyson’s side. For a product that is this expensive, one would think that the company would go beyond to ensure that customers are satisfied. I am incredibly disappointed to say that it is quite the opposite. I will not be ordering or purchasing from this company again.

I placed an order with Dyson Ireland in May 2023 for a filter. Due to a significant delivery delay, I sourced a filter elsewhere because I urgently needed a working vacuum during my pregnancy. When the delayed Dyson filter eventually arrived, I no longer required it and arranged to return it.
Dyson confirmed receipt of the returned item, and I was promised reimbursement for both the item and the return postage. Despite multiple emails and follow-ups over the past two years, I have not received any refund, and recent emails to Dyson went unanswered or returned with an automatic reply stating the mailbox is no longer monitored.
This experience has been extremely frustrating and stressful, especially given the circumstances. I want to warn other customers to be aware of potential difficulties in receiving refunds.

I reported sparks coming out of my Dyson Professional dryer on September 11th while drying a client’s hair – a serious safety issue. Despite the danger, Dyson will not collect the dryer for inspection until October 7th. Almost a month just to arrange collection is unacceptable. For such an expensive product, this level of customer service is disgraceful and extremely disappointing.

I ordered a hairdryer as a gift for my sister. Package arrives on the 10th September for her bday on the 11th. She opens it on the day and it is in fact a hoover stand?

I reach out to customer service who so far have ignored my emails, shared no updates and have asked for the same information 3 times. 11 days later and I still have no update on a resolution or clue where I stand.

Long story short is that the Irish market is too small for them to care about the customer service they offer, which is the sign of a truly s**t company.

Worst customer service I have ever experienced. After asking why my order wasn’t shipped I was told it was in “pick status” only to then be told my order was missing and couldn’t be sent. It was for a birthday present. They left me no time to find a replacement. Team were rude and unhelpful.

First, I cancelled the item before dispatch. Nevertheless Dyson ignored this and it was delivered.
Secondly, I request a return collection. The advice was the the courier (An Post) would contact me to arrange on the day listed.
This was wrong as I had to book the collection with An Post myself.
They re eejits!

Impossible to return something!

I've reached 5 times to return a filter that I got erroneously, they just won't send the return label. Every day the same response. It's so upsetting and tiring although the good work support agents want to do their process just doesn't work.

Terrible customer care service. I have a V15 Hoover that is less than a year old, and one of the brush bar tools already stopped working. I tried to activate the warranty, but was told the replacement part is not in stock, and they only restock quarterly. So now I am stuck with an expensive vacuum cleaner that does not fully work, with no clear idea of when (or if) it will be fixed. For the price, I expected much better support and reliability. Very disappointed.

I ordered a battery through customer service, wrong battery arrived. It took 4 calls and 2 bounced back emails and eventually a call back from escalations to get the correct battery ordered and the refund of the difference in price.

Last battery I will order, will be changing to shark to avoid this company.

I am in total disbelief at how terrible the customer service has been with Dyson. Short story is Dyson have charged me for a product that I have not received and this has been going on for 3 weeks now. The agents I have dealt with keep telling me they have escalated the case and won’t put me through to a manger. The agent today on the phone told me he can see in the system I already received the order even though I have not and there are no details when I track the order with the tracking number they gave me. How can they get away with this? I have sent a complaint via email today so I expect someone to contact me asap otherwise I will be filing a complaint with the CCPC

I was traveling for six months with my broken Dyson hairdryer, carrying a €500+ hairdryer that doesn't work.
I bought it in Ireland and only used it a few times, and then it stopped working.
I tried to request technical support in Ireland, and they kept me waiting a whole day for someone who never showed up to pick up the hairdryer.
I returned to Brazil, my home country, and there's no technical support.
I contacted Dyson in Brazil, and they sent me an email just to say they're not responsible for the hairdryer, which was purchased in Europe. I went to the Dyson website to request support again and after explaining everything and having a support representative ask for my address, he said I was talking to Dyson in Canada and the USA.
That they're not responsible.
The representative sent me a link to contact technical support in Brazil again.
It's the kind of joke I'd expect from a low-quality, cheap brand, not an expensive international brand like Dyson.
What do I do with my €500+ hairdryer? throw it in the trash? Why is there no technical support?
How is it possible that there are stores selling Dyson products all over the world but there is no technical support?
How can such an expensive brand like Dyson respond to technical support as if it were a cheap brand without caring about the customer?

Same as the others. I had no idea. I expected excellent customer service from Dyson. And I’ve gotten the same runaround. 4 customer service calls, 4 emails, multiple requests for resolution and phone calls. I have paid €88 for a part they refuse to send. I’m now looking into what their legal obligations are in regards to how long I need to wait before I can begin complaints process with ECC Ireland

I tried to contact Dyson regarding an exchange because my hair straightner became faulty, while still under warranty. I dealt with multiple representatives (Harmon, Sara, Karan, and Jeremiah), but none of them were helpful. Despite sending several emails and following up repeatedly, I received no real assistance or resolution. It’s been several months and the issue is still not yet resolved!

The level of service I experienced was unacceptable—unresponsive, unhelpful, and dismissive. I have never come across worse customer service in my life. For a company that charges premium prices, Dyson’s customer support is shockingly poor.

Where is my refund?
I should have read the reviews here before falling to the trap. This company should not be allowed to operate in Ireland or the entire world. Seems they are going to shutdown having an ineffective expensive product and non existing customer service. It’s been months i still don’t have my refund despite calling and talking many times to their stupid customer support. No emails because they want to get away with evidence and all their lies. My €820 sucked by this company hope it will make you rich!. My only help to those planning in buying their product, please please do stay away.

Customer service is shocking,I bought a Dyson online never received it still waiting on my refund,and each time I call Dyson they tell me a different story,half of the Dyson customer service team don’t even speak English so they can’t understand me,never ever again will I order from Dyson

@Dyson worst post buying costumer support I’ve ever experienced. Wet roller stop working ( and it was the main reason I spent 800€ for it 🫣) and 7 months already waiting for replacement. Never available in the warehouse! Please contact us again - is the only solution I am getting! Most of the time the IA is chatting with you but, and every time you have to prove all you data to start the chat again ( same chat) I would rather buy next time same vaccum in LIDL then in Dyson.
Deeply disappointed ☹️

I am writing to express my deep frustration and disappointment with your customer service and product support. I purchased a Dyson V15 vacuum cleaner in December 2022, spending €750 for what I expected to be a premium and reliable product. Unfortunately, that has not been the case.

The laser fluffy cleaner head has stopped working, and I have been trying to purchase a replacement for the last three months. Every time I check your website, the part is listed as out of stock. I patiently waited over 45 days hoping it would become available, only to find the situation unchanged.

I then contacted your customer service team, who unhelpfully informed me that they have no idea when the part will be restocked, and simply advised me to “check with local dealers” — a suggestion that provided no resolution whatsoever. Buying from outside Ireland is extremely expensive, which makes that option unreasonable.

Today, after waiting another 45 days, I checked again — same result: no stock. I called customer support once more, and to my disbelief, the representative again told me there’s no availability, no expected restock date, and instead suggested I purchase an alternate cleaner head costing €110, which is significantly higher than the original part price of €72.

This is not acceptable. For a company that markets itself on premium customer support and product reliability, Dyson has completely failed to deliver. Telling your customers to “buy from outside vendors” and then pushing higher-priced alternatives shows a lack of integrity and poor service standards.

I am extremely disappointed that a product this expensive has no accessible spare parts for months, and your only response is to upsell another part at a higher cost. This experience has been frustrating, time-wasting, and entirely avoidable if Dyson honored its commitment to after-sales support.