Dyson Ireland Recenzje 

Hi Dyson, I have placed an order on Friday, order number is 1593151473 and I have received an email with a dispatch email with a tracking reference. I have contacted twice today Dyson, on the digitial assistant platform and spoke to two members and none of them could tell me one usefull information about the order. I have also called Dyson and spent 30 minutes on the phone to be told the exact same generic copied answer the customer service is trained to say and the same thing happened, not one person is able to inform me where the order is or when will I receive it.
On the website you promote next day delivery, yet it is a false information, as it has been 3 days today since I have not received the order. If I would have known this, I would have not placed the order from your website.
The order I placed is a birthday gift and I trusted that your next day delivery is a true statement because I needed that item by this Friday.
You tell people you do next day delivery and you don't, it's false advertisement.

I honestly cannot believe how disappointing my experience with Dyson has been considering the premium price of the Dyson V16 Piston Animal.

My first vacuum had to be replaced because the floor head scratched my floors.

The replacement unit then started repeatedly showing “airflow blocked” warnings after very little use, despite proper cleaning and maintenance.

What frustrated me even more was the completely chaotic replacement process. During my second warranty claim, I was specifically told that the faulty vacuum would be exchanged at the same time as collection which later turned out to be false information.

I was then given a collection date where nobody arrived at all. After that, I had to go through the entire replacement process AGAIN from the beginning, including waiting for the faulty vacuum to arrive back at the warehouse before another replacement could even be approved and shipped.

As a result, I spent days without a vacuum despite having pets and needing to vacuum daily.

At this point I have now gone through THREE Dyson vacuums in an unbelievably short period of time.

For a product costing almost €850, this level of quality control and customer service is honestly unacceptable. A premium brand should not come with this many issues, replacements, delays and misinformation.

I would also like to mention that despite being a verified Dyson customer and already going through THREE warranty replacements, I was still not given the ability to leave a public review on the Dyson website.

As a customer who has genuinely purchased and repeatedly dealt with issues regarding this product, I find this extremely disappointing.

if i could i would give a 0 stars.
Absolutely shambolic customer service.
Staff are dishonest and not able to handle the basic tasks.
Can't track the current status of the case .... SHOCKING !!!!!!

No parts availability. No way to escalate the case. Char support says that there is no need to escalate as the seniors will also give the same resolution. I am looking for the Motorbar™ cleaner head

Part No. 972182-01

Motorised, edge-to-edge deep cleaning with de-tangling technology.
This part is not available any where in the market. and many alternate parts are available. If I really wanted to do that, why will I buy dyson. I better spend on other brands at least those parts are available.

Board vacuum cleaner works very well for two years then battery goes. Whether they do replace it under warranty after the third year plastic items become damaged and even with extended warranty replacement of individual items isn’t enough for the product to work properly. Very expensive product with a limited lifespan.

Do not buy…. They break repeatedly, the battery lasts about 20 minutes and they are overpriced. Terrible terrible product.

So hard to change nozzles and remove the wand off the cordless Dyson. Mine flew across the floor today while trying to remove it. There is nothing to grip onto

Bought a Dyson Spot+Scrub™ Ai Serial 7VP-UK-UMA2070A. After 6 weeks of use the robot is dead and wont turn on, the guy on the call didnt even try to troubleshoot the system and there is no real way of contacting Dyson, they have emails that are not monitored, this prodcut is not fit for service and after paying over 1200 euro is should last longer than 6 weeks. I will be proceeding to a chargback as this prodcut is not fit for purpose

Customer care is a nightmare over 2 months waiting on a part , can’t seem to get any where with them , cordless Hoover is less than a year old , when I phoned I get an email to say the part is in stock and it will be delivered in 5 days no part ever arrives, when I phone they tell me that email was an error. Issue is on going . Paid a lot of money for this Hoover to be left this long without a Hoover is unacceptable. At the point I just don’t know where to turn too

⛔️Customer Service is terrible at finding a satisfactory solution. They completely missed to understand queries and only provide prepared templates when answering, which just increases frustration on customer side. After almost 40mins speaking with one of CS reps, still no solution just, apologising because of their delay in the end asking me to wait longer, just wasting everyone’s time . Also, getting a refund is a real challenge with them! Have this in mind if considering buying anything from them.

I waited many months for a response replacement battery for my Dyson to become available- I ordered once it came into stock - I put down an incorrect word in my address delivery detail but with the correct post code - I called Dyson to highlight this - they couldn’t do anything - they didn’t know the courier in Ireland - really unhelpful - I tried again a couple of days later as the item still wasn’t despatched - same story - no assistance - just “ wait till it’s delivered”!! So it’s a week later and no delivery , no update etc I’m fuming

Dyson has the worst customer service in the world I have a faulty Dyson I returned the Dyson to get fixed the Dyson came back still faulty and with physical damage. The customer experience team are not trained effectively on giving out information. As so much information was giving falsely. Schedule a call with the management and yet no one has bothered to call me.

I could give them a 0 star

I contacted on the 27/02 to get a replacement for my hoover head as it had broken. I was told the order was placed and to allow 14 days for delivery. I contacted then after 14 days as I had not received it to be told there was an issue with the order so they replaced it lo and behold I had still not received it. Today I have been told they placed the order again to allow 14 days. The agent I spoke with with nice and I received an email to confirm this as the second time I had not. Service is not good and I am left feeling like I am going in circles. My mother had also placed an order from them and paid not knowing it was still under warranty and we received that one and returned it and have still not received a refund. I had been on the live chat and also the agent who I called last week said I will get a call back did not know what I was talking about and it seemed I was on loud speaker and they were some what else occupied…

Tired to order filters twice , when I rang up twice to see where the order was . I was told I didn't know what I was talking about as I was was reading the information they provided in the email they sent me and information from their website.

It is the worst customer service I have had the misfortune to deal with. As a result I will not be buying any more products from Dyson as they have zero respect for their customers.

If I could give them zero stars I would have

I wrote a review last year about my experience attempting to get a faulty airwrap replaced. They eventually refunded me and I stupidly decided to buy another one from Brown Thomas instead.

It arrived promptly, no problem with Brown Thomas. However, 3-4 months later the attachment I used the most started to fall apart (anti-snag loop brush). I contacted Dyson. They checked it and agreed it was faulty and would send me out a replacement. None in stock. Ok. Was told it should be in by monday (this was wednesday) I waited a week.

Contacted them again. Still not in stock. Asked what they would do. Would they replace the entire unit? They told me if it wasn't in stock within 2 weeks they would look at an alternative resolution. Waited 2 weeks and contacted them again.

Still not in stock. The agent would check what could be done. I called repeatedly over the next 8 days. I asked to speak to a supervisor. I was told one would call me back but of course no-one ever did. I asked for a formal complaint to be raised. That resulted in an email telling me I was on a notify list for when the part came in. Bear in mind I was over a month waiting at this stage.

I finally gave up and phoned BT customer service as I bought from them. Told them the saga and said I would prefer a refund at this stage. Was told she needed to check with the team. Got an email the following day to arrange a return for a refund. The airwrap was returned yesterday and I will get a refund once they have it.

I can't fault BT who were excellent in terms of customer service but Dyson are absolutely desperate. The quality of the product was poor and the customer service was nothing short of abysmal.

Worst customer service in existence. Order 2 hoovers for 600 euro. With next day delivery. Waited 5 days. Called to complain and without giving any reason they cancelled my order and told me to order again on the website. I did so. Waited another 4 days. Called to complain and was promised a call back in an hour. 5 mins after promise my order was cancelled again. Worst purchase experience from a. Big brand I have ever experienced. Still don’t even have the decency to tell me why they keep cancelling my orders after being told the items are in stock in the warehouse.

If I could give them NO STARS—I would.

I really wish I had read the reviews below before buying anything from them; it seems the general consensus across other countries is just as poor!! This company is an absolute disgrace when it comes to over-promising and under-delivering.
I have two outstanding orders for hair dryer parts (#1593135210 from January 18th and #1593140478 from February 21st). I have called thrice, spent ages on hold, and each time was promised a callback within 48 hours, with a final call saying it would be “escalated”. Those calls never came. It is now end of March, and I am still waiting on an order from January.
To make matters worse, their "resolution" without letting me know -was a joke: they credited my account in Feb for €35.00 but then turned around and charged me €39.51. So, I’ve actually lost money trying to fix their mistake.

If you value your time and your sanity, buy your tech elsewhere. Dyson Ireland’s customer service is non-existent.

As Dyson doesn't have an internal complaints system, I thought I should warn people here.
I bought an expensive V15 Absolute just over 2 years ago. Was very pleased at first despite having to spend far more time unclogging and cleaning it than any other cheaper machine I've ever owned in 40 years.
It stopped working a month ago and following advice from a helpful customer service rep we decided the filter might be the issue so we ordered a new one from them.
After 2 weeks the order was cancelled by Dyson - no communication, no explanation. I only found out when the order didn't arrive and I rang them the second time.
The second rep. put the delay down to a "technical problem", so we went through the whole routine of reordering again.
Two weeks later and I've just gone through the same time-wasting dance with rep number 3. All nice reps, but they don't have the means to complete a very simple service.
I guess I just have to chalk this waste of time and money down to experience. So I'm heading out now to buy a less expensive, hopefully far more reliable, machine which will NOT have the Dyson name on it. Dyson, your competitors thank you!

Extremely poor customer service and incorrect delivery times on the website. Item ordered was never shipped and after following up twice they admitted it was never processed due to a technical issue. For the inconvenience they offered a 'free' item by which they meant they'd ship the item I'd ordered and paid for in the first place.

Horrendous customer service. Rang many times, on calls for hours, no resolution of my issue. Paid €89 for a repair, didn't work, impossible to get a refund.