I first saw duel on tiktok, ordered their £30 mystery box, and definitely got my money worth. They was only held back from the delivery but the products are brilliant. I have gone on to order right fr... Zobacz więcej
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Zobacz, co mówią recenzenci
What a great job these products do ! After pre washing and snow foaming my car I applied duel polymer sealant then hybrid oxide layered over the top then finally applied profile tyre and plastic dr... Zobacz więcej
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Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days. Products, not yet beaten, ive personally used auto... Zobacz więcej
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I had been gifted sealed pack of flex polymer around a year back and have used about 15ml on 3 top ups as you only use 5ml with 250ml water,and recently was going to use it again but found the bottle... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!
Dane kontaktowe
Unit 4.6, Tameside Industrial Park, m34 3qs, denton, Zjednoczone Królestwo
- 0161 549 9303
- help@duelautocare.co.uk
- duelautocare.co.uk
4,3
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
1000% recommended
I first saw duel on tiktok, ordered their £30 mystery box, and definitely got my money worth. They was only held back from the delivery but the products are brilliant. I have gone on to order right from their website and delivery is so much faster. Will continue to shop with them for my car as their tiktok helps show how to use the products without guessing.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Duelautocare
Thanks for the brilliant 5⭐ review, Aaron!
Great to hear you got solid value from the Mystery Box — that’s exactly what we aim for. We appreciate the honest note on delivery as well, and glad to hear ordering direct from the website has been quicker for you.
It’s also great to know the TikTok content is helping you get the most out of the products — that’s exactly why we do it.
Thanks again for the support, and we look forward to keeping you stocked up! 💚
Team Duel
Duel auto care products
What a great job these products do !
After pre washing and snow foaming my car I applied duel polymer sealant then hybrid oxide layered over the top then finally applied profile tyre and plastic dressing to the tyres and plastics .my cars paintwork has never looked so good !
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Duelautocare
Hi Ross,
Thank you for the fantastic 5⭐ review — we really appreciate you taking the time to share your experience.
That’s a great process you’ve followed. Using the Polymer Sealant and then layering it with Hybrid Oxide is a strong combination, so it’s no surprise your paintwork is looking its best. Finishing it off with Profile on the tyres and plastics really completes the look.
It’s great to hear you’re getting those results, and we appreciate your support.
Team Duel
Excellent product and great value
As always with Duel products they arrive on time and well packaged. Toxin is so good I came back for the 5 litre. I highly recommend this product for your wheels and bodywork. The free air freshener was a nice touch 5*
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Duelautocare
Hi Mark,
Thank you for the brilliant 5⭐ review — we really appreciate it!
Great to hear Toxin is hitting the mark for you, and even better that you’ve come back for the 5L — that says it all. It’s a seriously versatile product, so it’s good to know it’s delivering on both wheels and bodywork.
Glad you noticed the little extras too — we like to throw those in where we can.
Thanks again for the recommendation and your continued support 💚
Team Duel
BUYER BEWARE
I purchased off the Tik tok, nothing arrived messages ignored, impossible to get a refund.
8 marca 2026
Opinia niezależna
Odpowiedź od Duelautocare
Hi Amber,
We take feedback like this very seriously, however we cannot currently locate any order, message, or record under this name.
We respond to all customer enquiries and orders placed through our website and TikTok Shop are processed and dispatched within our stated timeframes. If something has gone wrong, we would absolutely want the opportunity to investigate and resolve it quickly.
Please could you contact us directly with your order number and the name/email used for the purchase so we can locate the order and look into this immediately. At the moment, without any order details, we are unable to verify or assist with the issue you’ve described.
We look forward to hearing from you so we can get this clarified.
— Duel Autocare
I had a problem with delivery of 5lts…
I had a problem with delivery of 5lts of Nitty gritty, the item got damaged in the post, Lee the owner rang me to sort out the problem, great service from Lee i will order again when i need something keep up the good work
30 stycznia 2026
Opinia niezależna
Odpowiedź od Duelautocare
I just wanted to personally thank you for your review and for your kind words.
I really appreciate you taking the time to recognise the call and the effort to put things right. Issues in transit are frustrating for everyone involved, but what matters to me is how we respond — and I’m glad we were able to sort it properly in the end.
Your support genuinely means a lot to a growing business like ours.
When you’re ready to order again, we’ll make sure everything goes smoothly.
Thanks again
Team duel
Great company and products
Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days.
Products, not yet beaten, ive personally used autoglym, turtlewax and maguires, halfords advanced and halfords normal range. Nothing beats these products that Duel provide.
Deleivery, no problems with royal mail. Yodal not so much found that there inpost service drop points work better for them.
Price, not bad at all hoping to get a trade account with these guys next.
Really cant beat this company at all, happy with it all.
7 lutego 2026
Opinia niezależna
Odpowiedź od Duelautocare
Thank you for the brilliant 5⭐ review, Liam!
We really appreciate you taking the time to share such a detailed breakdown of your experience — that means a lot to us. It’s great to hear you value the relationship we try to build with our customers, whether that’s through TikTok lives or quick support when you need us.
Hearing that our products stand out against brands like Autoglym, Turtle Wax, Meguiar’s, and the Halfords ranges is massive praise, so thank you for that. We’re also glad delivery has been smooth overall and appreciate the honest feedback around carriers — that kind of input genuinely helps us improve.
As for a trade account, we’d love to have that conversation with you when you’re ready. Thanks again for your support — we’re really glad to have you on board! 💚
Team Duel
Decent Tool
Decent Tool, Liking The Lines, A Bit Of A Professional Look After Cleaning The Carpets in My Car.
7 lutego 2026
Opinia niezależna
Odpowiedź od Duelautocare
Great to hear you’re enjoying the Pet Hair Remover / Carpet Striper — those clean lines really do give the interior a proper professional finish. Glad it’s doing exactly what it should for you.
Thanks again for the support, and happy detailing! 🚗✨
Team Duel
Best I’ve bought for my car
Bought a range of the cleaning products, brushes, bottles and cloths from Duel autocare and can’t speak highly enough of these products!
I have used a range of brands over the years and this by far outshines the rest in my opinion and with great prices. My car has never looked so good! Will continue buying from Duel.
The owners also seem like down to earth people that genuinely care about cars and customers. Thanks again.
14 stycznia 2026
Opinia niezależna
Odpowiedź od Duelautocare
Thank you so much for the incredible 5⭐ review, K H!
We’re genuinely over the moon to hear how happy you are with the products and that they’ve helped get your car looking its absolute best. Knowing that our range stands out even after you’ve tried so many other brands really means a lot to us.
Your comments about our prices and, especially, about us as people truly made our day. We’re passionate about cars and even more passionate about looking after our customers, so feedback like this reminds us why we do what we do.
Thank you again for your support and loyalty — we really look forward to continuing to look after you and your cars in the future! 💚
Team Duel
unfulfilled promises
I experienced an issue with Duel Autocare regarding an offer that was not fulfilled. After submitting a complaint and hearing nothing for over a week, I unexpectedly received a phone call from one of the joint owners, Lee.
He explained the situation, and together we identified that the problem was due to a mistake in reading the dates of my order.
Lee accepted responsibility for this error and assured me that I would be compensated for the inconvenience.
Although I made it clear that compensation was not necessary, he insisted and promised to send me the details by text the following day.
Unfortunately, no text ever arrived.
A week later, feeling awkward about chasing something I had already said was unnecessary, I sent a polite reminder on November 14th. Since then, I have received no response and no compensation.
The products themselves are very good, and I appreciated that the owner took the time to call me personally to resolve the issue. However, the lack of follow-up and failure to keep his word completely undermined that positive gesture.
I am left disappointed—ironically more so than if no promises had been made in the first place.
12 listopada 2025
Opinia niezależna
I had been gifted sealed pack of flex…
I had been gifted sealed pack of flex polymer around a year back and have used about 15ml on 3 top ups as you only use 5ml with 250ml water,and recently was going to use it again but found the bottle was thick like jelly.Got intouch with duel gave pictures but they were not very helpful as wanted proof of purchase told them it was a gift said we can't help you unless you have recipt. Customers service is terrible will not be buying from them again and the product was stored in garage wich is temperature controlled.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Duelautocare
Hi Mohammed,
We’re genuinely disappointed to read this review, especially given that it leaves out key details that were central to the conversation.
You contacted us regarding a bottle of Flex Polymer that you stated was gifted “over a year ago,” but you were unable to provide any proof of purchase — not an order number, not a receipt, and not a confirmation from the person who gave you the gift. Proof of purchase is a standard requirement for any business, and we cannot verify product age, storage conditions, or warranty eligibility without it. We apply this policy consistently to every customer.
Regarding the product condition: as we explained privately, Flex can thicken if stored in cold or fluctuating temperatures, especially over extended periods. You informed us it was kept in a garage, and while you say it was “temperature controlled,” we have no way of confirming this — again, because no purchase details were provided.
Our team was polite and clear throughout the communication. Asking for proof of purchase is not “terrible customer service”; it’s responsible business practice. We stand behind the quality of our products, but we cannot issue replacements for items we cannot verify.
If at any point you can obtain the proof of purchase from the person who gifted it to you, we will be more than willing to review this again. Until then, we can only work within a fair and consistent policy for all customers.
Duel Autocare
Customer Support Team
Solid product line up
Solid product line up. Not had anything that did not work. BIG fan of their Nitty Gritty, Element wax, and their tyre cleaner. Bahama Blue is also an exceptional shampoo.
Also, enjoy their fragrances. Nitro is lovely, the Por Homme is fantastic, and got a freebie of the Halloween scent as well. Little sweet, but still nice. Of course, fragrance is entirely subjective as my nose is mine. And I like what I like!
25 listopada 2025
Opinia niezależna
Odpowiedź od Duelautocare
Thank you so much for the fantastic 5⭐ review, Paul! 🙌
We’re absolutely delighted to hear how much you’re enjoying our range — especially Nitty Gritty, Element Wax, the Tyre Cleaner, and Bahama Blue (a real favourite of ours too!). It’s great to know our fragrances hit the right notes for you as well — Nitro and Por Homme are firm Duel classics, and we love that you appreciated the Halloween scent too.
Your continued support and enthusiasm mean a lot to us. Thanks again for being part of the Duel community — we can’t wait to keep bringing you more products you’ll love! 💚
Team Duel
Bought the “new car” fragrance spray…
Bought the “new car” fragrance spray and it’s disgusting. Smells like cheap Deodorant mixed with a fat persons sweat. My new car now smells like a cheap fat person who’s overdosed themselves with cheap B&M deodorant. You need you nose and sense of smell tested if you think your own product smells anywhere near “good”. It’s disgusting.
10 listopada 2025
Opinia niezależna
Odpowiedź od Duelautocare
Thank you for taking the time to leave a review, though we’re genuinely disappointed by both your experience and the inappropriate, derogatory language used in your comments.
We absolutely welcome honest feedback — positive or negative — as it helps us continue improving. However, describing people using offensive and body-shaming terms is not acceptable, and we cannot endorse or engage with that kind of language.
In regard to the fragrance itself: scent is highly subjective, and while our New Car fragrance is extremely popular with the vast majority of customers, we understand it may not suit everyone. We would have been more than happy to assist you directly, arrange an exchange, or recommend an alternative had you reached out to us.
If you’d like to resolve this matter constructively, please contact our customer support team and we will do our best to help.
Team Duel
Called in today as I was in the area
Called in today as I was in the area. Couldn't have had a better experience. The lady (I'm sorry I didn't get her name) was outstanding. She listened to my needs and suggested solutions and subsequently produced all the products I was after including a blower. The total price was great and I look forward to handing all the products to my son who is a valeter. Think we are going to switch brands as they appear to be value for money, excellent quality (from reviews) and a great company to deal with. Thanks for everything.
16 października 2025
Opinia niezależna
Odpowiedź od Duelautocare
Hi Chris, it was a pleasure having you visit and I am glad Katie was able to help you. If we can help your son in any way please don't not hesitate to give us a call.
We look forward to seeing your again soon
Team Duel
The stuff is absolutely outstanding
The stuff is absolutely outstanding. Spray on, let it dwell and pressure wash it off. Does 95% of the work for you. Absolutely blown away with the results. Excellent value for money.
28 września 2025
Opinia niezależna
Odpowiedź od Duelautocare
Thank you very much for this great review, it really does drive us to keep producing great products.
We look forward to your future custom
Team Duel
Rubbish product
Rubbish product. Smells nothing like "New car smell" I've had a good number of Brand New vehicles over the years and this product I bought smells more like the after shave my dad used in the 70's. It lingers in the car for long but the smell is awful. I may as well just used a bottle of Hai Karate aftershave. My daughter also thinks it's an awful smell. To cap it all, they tell me in an email that smell is subjective....Anyone who's ever taken delivery of a new car knows the distinctive smell of a New car and would know instinctively that this fragrance does not resemble anything like a new car smell IE new leather or cloth smell etc. Whoever tests these fragrances before going to market should do a consumer test first. One star?
27 lipca 2025
Opinia niezależna
Odpowiedź od Duelautocare
Dear Mr Johnson,
Thank you for your email and for taking the time to share your thoughts.
We’re sorry to hear that the fragrance didn’t meet your expectations. Scent is inherently subjective — and while we understand that your personal perception of a “new car” smell may differ, the product in question has received consistently positive feedback from a wide customer base who appreciate its unique and refined character.
We’ve noted your comparison to both supermarket air fresheners and outdated colognes, and while we recognise your frustration, we would respectfully disagree. At Duel Autocare, we take great pride in our formulations, using high-quality ingredients to deliver a premium detailing experience. The product you received reflects those standards, regardless of how it may have landed with your individual taste.
You also mentioned that you intend to leave public reviews on platforms like Trustpilot and Google. You're of course entitled to do so — honest feedback is the backbone of any successful brand. That said, we trust you will review the product fairly and factually, rather than using these platforms as leverage following a personal dissatisfaction.
If you would prefer to return the product, we’d be happy to assist. Simply return it back to Duel Autocare.
We’re always open to constructive dialogue and appreciate all feedback — but for the benefit of all involved, we do ask that communications remain civil and measured. Our team is here to help, and we’re more than happy to resolve things amicably.
Kind regards
Lee
Great First Impressions
It's always the sign of a great company when something goes wrong, how they go about fixing it.
Lee and the team couldn't have been nicer and prompt when dealing with an honest mistake.
I will be definitely be using them in the future because I can tell that they always put the customer first and make sure that whatever the outcome, you will be happy.
Great work.
3 lipca 2025
Opinia niezależna
Have been wanting the Mammoth Woolly…
Have been wanting the Mammoth Woolly Wheel Wand for ages but through no fault of Dual it has been out of stock, out of desperation I ordered the Original Wheel Woolies Caliper Spoke 12”. I was disappointed when it arrived, I should have looked at the information more carefully as we all know size is important !!
Unfortunately at my age I’m not agile enough to use it and I apologise to Dual for my previous review.
I have just spoken to them about this and typical of the North are completely understanding and helpful.
I will be using them again.
Best regards.
23 czerwca 2025
Opinia niezależna
Awful quality
Awful quality, I wouldn’t recommend, they've awful shocking service on tik tok as well!
17 czerwca 2025
Opinia niezależna
Odpowiedź od Duelautocare
We're sorry to hear that you feel this way.
At Duel Autocare, we take pride in the quality of our products and the service we provide across all platforms, including TikTok. We have no record of any contact or purchase under your name, and after reviewing your profile, it appears that negative feedback is a pattern in your reviews.
While we welcome genuine feedback—positive or negative—we do not tolerate unfounded or malicious claims. If you have a legitimate concern or issue with a product you’ve purchased from us, we strongly encourage you to contact our customer service team directly so we can assist you properly.
Duel Autocare stands by its reputation, and we will always defend it when faced with inaccurate or misleading comments.
Absolutely fantastic products
Absolutely fantastic products and customer service! I ordered a Father’s Day present for my partner as he’s a valeter and he already had the stuff I bought him so I emailed to return and Katie sorted it out straight away, I went up to the shop and it was amazing even gave me my new order instead of waiting for fedex and issued refund straight away! Fantastic my partner will always use Duel Autocare for his valeting products the finish they give on before and after valeting cars is amazing! X
12 czerwca 2025
Opinia niezależna
Quality
Been using Duel products for a while now and will continue to use, definitely one of my go-to brands. Products are quality and come at a price you can't complain about. One of the best brands out there when it comes to vehicle cleaning products!!
6 czerwca 2025
Opinia niezależna
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