DS Medical Recenzje 

908
Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Product ordered at 3.45pm on a Friday on 1-2 working day tracked delivery. Expected it to arrive Monday/Tuesday but arrived by 10am on Saturday morning with excellent tracking information provided. Wi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My 4sure glucose monitor died , having just ordered the testing strips for this monitor I was finding it hard to find a replacement. Amazon had every monitor but not this brand ( I couldn’t find one)... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered from DS Medical because they sell handwarmers that are manufactured in the UK. I bought 2 handwarmers and 2 of the longer packs for the body, in preparation for winter, as I have reynaud's d... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My package was accidentally delivered by Royal Mail to the wrong address and I was unable to recover it. I sent an email to DS Medical in the evening explaining the situation and received an understan... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Punkt pierwszej pomocy
  2. Dostawca sprzętu i zapasów do szpitali

Informacje przekazane przez różne źródła zewnętrzne

At DS Medical we believe in excellence in pre-hospital and primary care. Founded by ambulance personnel, we became distributors of medical and first aid supplies to the pre-hospital care market. DS Medical stock medical supplies for all stages of medical services, from first aid and first response equipment, training & education to diagnostics, patient handling and treatment as well as personal equipment and clothing. We always aim to offer our customers the best possible quality of service and welcome any feedback you may have for us.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

908 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(908)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Size

Size , martial and design are perfect

2 kwietnia 2023
Logo DS Medical

Odpowiedź od DS Medical

Thank you for the 5* review and that you liked your 5.11 Quantum Tems Pants

Oceniono na 5 z 5

Excellent

Punctuality, value and effectiveness

26 marca 2023
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Odpowiedź od DS Medical

Thank you for your 5* review

Oceniono na 5 z 5

Arrived on time and they seem good

Arrived on time and they seem good. Haven’t had to use them for a nose bleed yet but I think they will do the job as my dad can’t pinch hard enough

26 marca 2023
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Odpowiedź od DS Medical

Great to hear they arrived and you like them, thank you for the 5* review

Oceniono na 3 z 5

Delivery was quick

Delivery was quick, but the shelf life of some of the goods were very poor.

2 marca 2023
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Odpowiedź od DS Medical

Thank you for bringing this issue to our attention. We're sorry to hear that the shelf life on one of our products received, had a short shelf life of 6 months, the other 5 products had expiry dates of 2025, 2026 & 2027.

We understand how frustrating this can be, and we want to make things right.

We had every intention of reducing the one product to reflect the short shelf of 6 months prior to your order, if you would like to contact us we can offer you a refund to reflect the difference.

Once again, we apologise for any inconvenience this may have caused and thank you for bringing it to our attention. We value your business and want to ensure that you're completely satisfied with our products and services.

Oceniono na 5 z 5

Quick service.

Very quick service which can be very important with obtaing medical supplies. Thank you.

28 lutego 2023
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Odpowiedź od DS Medical

Great to hear and thank you for the 5* review

Oceniono na 5 z 5

Efficient service

I received my order very promptly which gave confidence in their service.

28 lutego 2023
Logo DS Medical

Odpowiedź od DS Medical

Thank you for the 5* review and that your happy with your products

Oceniono na 4 z 5

There was a bit of delay but still good…

There was a bit of delay but still good service!

6 lutego 2023
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Odpowiedź od DS Medical

Thank you for 4 star review, we have checked why there may have been a delay and according to our couriers tracking system, there was an attempted delivery on the 03/02/2023 a day after your order

Oceniono na 5 z 5

Purchased 20 items that i needed on…

Purchased 20 items that i needed on call off.

Ashley was super helpful & speedy at responding!

He managed to get everything to me in the time required & with a super good deal!

100% recommmend and will be using in the future.

6 lutego 2023
Opinia niezależna
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Odpowiedź od DS Medical

WOW... 5 star review. Thank you for your custom and review, glad we could be of assistance.

Oceniono na 5 z 5

Silicon is soft and does reduce the…

Silicon is soft and does reduce the pressure on the ears significantly. Hopefully there will be no need for additional ear guards.

3 lutego 2023
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Odpowiedź od DS Medical

Thank you for the fantastic 5 star review, should you need any further assistance do not hesitate to contact us

Oceniono na 2 z 5

You may pay more for postage than the item itself

Postage is extortionate, £5.45 for a very small box of thermometer probe covers - the flat covers, not the dome type. These weight next to nothing and packaging is minimal. It's possible a £5 weighs as much as the item!

To make it worse, if you choose PayPal, you don't see the postage until after you agree the sale - you do have a chance to cancel the order later once postage is bolted on, which is a positive. I realise that this is down to PayPal, however, the site could mitigate against this by having reasonable postage costs.

Seeing a 5% off banner pop up after I'd been made aware of the postage cost, I figured "I could do with the discount"; all they needed was an email address. However, there are hidden requirement - not shown on the banner - and so I was unable to use the code they provided. It appeared that my £10.07 sale (including postage`) was not enough for them to care

All in all, quite the disappointment.

I did highlight my experience to DS Medical and they responded very quickly. They have amended the popup to show the minimum purchase requirement, which is a good start. I don't think they will attempt to change their postage costs or options though, which is a shame.

So two stars awarded, but only because their support team responded quickly, the actual sales experience for small, light inexpensive items is terrible.

Edit after DS Medical response:
Thank you for replying.
If Royal Mail are charging you £5.45 to send out these items I would recommend introducing another option for low value sales. I note the delivery is Signed For. I would gladly not have the inconvenience of signing for a package of such low value.

I did look for other venders but could not find any at this time.

I read the other reviews and appreciate that when an order is of a higher value, your postage charge is not an issue, but surely you can see that for a low value sale, the postage isn’t really representing good value.

2 lutego 2023
Opinia niezależna
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Odpowiedź od DS Medical

Thank you for your review. We refer you back to our email.

We are not charged by Royal Mail or DPD by weight of parcel, it is a standard rate per parcel, hence the price, which is charged at cost. Any orders over £75 (NET) get Free Delivery

As for Paypal, you went through the Paypal Express Checkout; this pre-authorises payment prior taking you back to our website / shopping cart where shipping costs are clearly visible once a postcode is entered.

If you felt this was unreasonable, you could have cancelled your order at anytime within the process. You still have the right to cancel you order.

Oceniono na 4 z 5

Easy ordering prompt delivery

Good price on tactical dressing and a few other things. Up to date stock with prompt delivery. Will use this supplier again.

13 stycznia 2023
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Odpowiedź od DS Medical

Thank you for your kind review, look forward to your next order

Doświadczenie Trustpilot

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