Dotdigital Recenzje 762

Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We migrated one of our retail brands' CRM platform 2 years ago (and subsequently 2 more of of brands). The platform is really user-friendly with great tools that constantly get updated too. Our... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve been using Dotdigital for the past two years, and the experience has been outstanding, largely thanks to our account manager, Chris Ash. Chris has been an absolute pleasure to work with... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital. This happened because Jonathan Jones (goes by Jay) Wit... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania

Napisane przez firmę

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships. We’re headquartered at London Bridge, UK with 450+ employees helping customers across the world including the UK, US, Europe, and JAPAC regions. We’re proud to be the world’s first carbon-neutral marketing automation platform, and we hold ISO14001, ISO 27701, and ISO27001 certifications.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

762 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I used 4 or 5 marketing solutions for…

I used 4 or 5 marketing solutions for emails, automations and chat, Dotdigital is the best. It is simply to use but incredibly full featured, everything just works. Any issues I have are solved promptly with a great chat team that isn't a farm out service to somewhere else. Plus my monthly one on one meeting is continually helpful in pushing my success further. Great product

16 kwietnia 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Steve,

Thanks for the review!

We really appreciate it.

Regards,
Rob H

Oceniono na 5 z 5

Tom Vernon, our Dotdigital champion

I can't speak highly enough about the support we've received from Tom Vernon at Dotdigital. Tom has been instrumental in managing our account, helping us to utilise the capabilities of the platform and to tailor it to our needs. His dedication and hard work have been evident every step of the way, going above and beyond to ensure that we get the most out of the solution while staying within our budget.

28 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Amrit,

Thanks for the review and kind words for Tom!

We really appreciate it.

Regards,
Rob H

Oceniono na 5 z 5

Dotdigital is a great platform that…

Dotdigital is a great platform that helps us succeed in our digital marketing campaigns. From its user-friendly interface to its powerful automation features, Dotdigital provides a seamless experience helping us to engage with our audience effectively. With tools for email marketing, SMS campaigns, and customer insights, Dotdigital empowers us to create targeted and personalized messages that drive results.

Whether you're a seasoned marketer or just starting out, Dotdigital offers the resources and support needed to elevate your marketing efforts and achieve success.

28 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Jatinder,

Thank you for the review!

We really appreciate it.

Regards,
Rob H

Oceniono na 5 z 5

Tom at DotDigital is great

Tom at DotDigital is great, always available to us when we have questions and challenges, and is genuinely interested in what we are doing as a business.

28 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Steve,

Thanks for the review and kind words for Tom!

We really appreciate it.

Regards,
Rob H

Oceniono na 5 z 5

Easy to use and great customer support

The Dotdigital platform is really easy to use and has loads of helpful tools and integrations. Their account management and customer support teams are always super helpful and very quick to respond to any queries. Would definitely recommend!

26 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Amy,

Thanks for the review!

We really appreciate it.

Regards,
Rob H

Oceniono na 5 z 5

Very user-friendly, good customer support team

Our company has used Dotdigital’s marketing platform for some time now, it has a comprehensive set of features and easy to use interface. A great feature is its seamless integration with our e-commerce platform, allowing us to effortlessly sync customer data and behaviour for targeted campaigns. The drag-and-drop email builder is also very user-friendly and easy to get to grips with.

Furthermore, the reporting and analytics tools provided offer a really good insight into campaign performance, helping us to optimise our marketing strategies continually.

The customer support team at Dotdigital deserves special mention. They are always prompt, knowledgeable, and eager to assist with any queries or issues that arise.

25 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Ella,

Thanks for the review and kind words!

We really appreciate it.

Regards,
Rob H

Oceniono na 5 z 5

Fantastic Support

Fantastic. Dotdigital has an excellent company ethos, it's admirable how they treat their clients and their employees, they are a pleasure to work with.

The team are skilful and knowledgeable. Chantelle our account manager always goes the extra mile to support us as a client.

The platform itself is very powerful, even if we sometimes as a business don't fully manage to maximise its potential, the team at Dotdigital are always keen to help us push our email marketing forward.

22 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Grant

Thanks for your review. 
We appreciate your feedback 🙂 

Regards
Gemma I

Oceniono na 5 z 5

Great Support

We've been using DotDigital for two years now, and it has been the best platform we've used for growing, developing, and fine-tuning our email marketing and automation strategies. What sets DotDigital apart from its competitors is its exceptional customer service. The online chat feature is user-friendly and consistently resolves any technical issues I encounter.

22 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Alexandria

Thank you for your review!
It's great to hear that our platform and service is working so well for you! 🙂 

Regards
Gemma I

Oceniono na 5 z 5

Knowledgeable, passionate, and supportive

The DotDigtal team are knowledgeable, passionate, and supportive in all they do. From discovery, onboarding and account strategy, they add value to how we use the platform and ensure we maximise the opportunities through our activity. Both online support and our account management teams are responsive and a pleasure to work with - thank you team DD!

22 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey there

Thanks so much for your review!
We appreciate your kind words and feedback 🙂 

Regards
Gemma I

Oceniono na 4 z 5

Great platform and helpful guidance

The Dotdigital platform provides our business with everything that we need to market and re-market our customers. The integrations that I have used are straight forward to set up and our Account Manager has been extremely helpful in providing guidance and suggesting improvements. The support team are quick to respond but I have to say were a little more frustrating to deal with on the one occasion I have contacted them. However the issue was resolved within a few days.

22 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Hamilton

Thank you for your review! 
Your feedback is appreciated and will be passed back to the relevant teams to ensure we're providing the best service wherever possible at all times. 🙂 

Regards
Gemma I

Oceniono na 5 z 5

Great Customer Service

Great Customer Service, fast replies and iminent help. We enjoy working with Dot Digital, the tool helps us in reaching our target audience.

21 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Jennifer

Thanks for your review! 
We appreciate it 🙂 

Regards
Gemma I

Oceniono na 5 z 5

Working with Sean and the dotdigital…

Working with Sean and the dotdigital team for over a decade now, and he has always been proactive in suggesting solutions and flexible to our needs. In my most recent communication with him, he was thoughtful and after some negotiations, he provided a solution which I was very happy with.

1 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Venu

Thanks so much for your review!
It's great to hear that Dotdigital continues to work well for you after so long. 🙂 
We appreciate your feedback. 

Regards
Gemma I

Oceniono na 5 z 5

A true partnership

I've been consistently impressed by the exceptional service and unwavering commitment to our success from dotdigital. Our Customer Success Director, Tom, has played a pivotal role in our journey, providing invaluable expertise and patience at every turn.

Tom epitomises the ethos of dotdigital, showcasing their dedication to delivering excellent service and fostering strong client relationships. The collective experience and knowledge dotdigital brings to the table are indispensable for any business seeking effective solutions in this area.

In conclusion, dotdigital isn't just a service provider; they're a trusted partner committed to delivering results and enhancing business success. I wholeheartedly recommend dotdigital to anyone in search of a reliable and knowledgeable partner.

20 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Sam

Thanks for your review!
This is great feedback that I'll share with the team 🙂 

Regards
Gemma I

Oceniono na 5 z 5

Amazing support

Their account management and customer service is amazing, if you've got a problem, they will help you solve it as quickly as possible. Our account manager, Chantelle, is incredible- always there if you have a problem and filled with great ideas to help us with the business. I couldn't recommend them more!

20 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Megan

Thanks so much for your review 🙂 
We appreciate your feedback. 

Regards
Gemma I

Oceniono na 5 z 5

DotDigital has proven to be an…

DotDigital has proven to be an exceptional solution for our e-commerce operations. Its flexible and user-friendly admin interface makes every member of our organization to work efficiently and effectively. Additionally, the customer service support offered by DotDigital is excellent, providing timely assistance whenever needed. Overall, DotDigital has significantly enhanced our workflow and productivity, making it an great asset for our business.

20 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Marcus

Thanks for your review!
It's so great to hear that our platform is working so well for you 🙂 
I'll pass this feedback over to the team!

Regards
Gemma I

Oceniono na 5 z 5

Great support as always

Great support as always! We've been using Dotdigital for years and it's been fantastic. Their customer service and account management has been so helpful as well. Our latest experience was when I set up a call to learn more about the AI functionality on Dotdigital and our account manager Tom provided very clear answers which allowed us to develop a plan going forward. He also had a very simple solution to another piece of work which was extremely helpful!

20 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Sally

Thanks for your review! 🙂 
We appreciate your kind feedback. 

Regards
Gemma I

Oceniono na 5 z 5

Would recommend

So far my experience with Dotdigital has been fantastic! Their CRM system is intuitive and easy to use, and our account manager Gemma is super insightful and responsive.

19 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Jack

Thanks for leaving a review!
We appreciate it! 🙂 

Regards
Gemma I

Oceniono na 5 z 5

Dot Digital User Experience

We've been using Dot Digital as our Email Marketing System for 2 years now and continue to find the platform intuitive to use with plenty of opportunity to grow, develop and refine our approach to email marketing and automation. What makes Dot stand out against competitors for us is the customer service. The online chat functionality is easy to navigate and always manages to resolve any technical issues I have. From a strategic perspective, our account manager Tom Vernon continues to support our ambitions and is always on hand to support with planning and understanding how to use the platform to the best of our ability.

19 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hi Ciara

Thank you for your review!
We appreciate your feedback and thank you for your kind words. 

Regards
Gemma I

Oceniono na 5 z 5

Tom is a legend

Good platform, and our account manager (Tom Vernon) is super helpful, and always on hand to help

19 marca 2024
Opinia niezależna
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Odpowiedź od Dotdigital

Hey Tay

Thanks for your review!
We'll pass your feedback onto the team 🙂 

Regards
Gemma I

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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