We migrated one of our retail brands' CRM platform 2 years ago (and subsequently 2 more of of brands). The platform is really user-friendly with great tools that constantly get updated too. Our... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
We migrated one of our retail brands' CRM platform 2 years ago (and subsequently 2 more of of brands). The platform is really user-friendly with great tools that constantly get updated too. Our... Zobacz więcej
Reakcja na opinię
We’ve been using Dotdigital for the past two years, and the experience has been outstanding, largely thanks to our account manager, Chris Ash. Chris has been an absolute pleasure to work with... Zobacz więcej
Reakcja na opinię
We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up t... Zobacz więcej
Reakcja na opinię
After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital. This happened because Jonathan Jones (goes by Jay) Wit... Zobacz więcej
Reakcja na opinię
Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships. We’re headquartered at London Bridge, UK with 450+ employees helping customers across the world including the UK, US, Europe, and JAPAC regions. We’re proud to be the world’s first carbon-neutral marketing automation platform, and we hold ISO14001, ISO 27701, and ISO27001 certifications.
No.1 London Bridge, SE1 9BG, London, Zjednoczone Królestwo
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I used 4 or 5 marketing solutions for emails, automations and chat, Dotdigital is the best. It is simply to use but incredibly full featured, everything just works. Any issues I have are solved promptly with a great chat team that isn't a farm out service to somewhere else. Plus my monthly one on one meeting is continually helpful in pushing my success further. Great product

Odpowiedź od Dotdigital
I can't speak highly enough about the support we've received from Tom Vernon at Dotdigital. Tom has been instrumental in managing our account, helping us to utilise the capabilities of the platform and to tailor it to our needs. His dedication and hard work have been evident every step of the way, going above and beyond to ensure that we get the most out of the solution while staying within our budget.

Odpowiedź od Dotdigital
Dotdigital is a great platform that helps us succeed in our digital marketing campaigns. From its user-friendly interface to its powerful automation features, Dotdigital provides a seamless experience helping us to engage with our audience effectively. With tools for email marketing, SMS campaigns, and customer insights, Dotdigital empowers us to create targeted and personalized messages that drive results.
Whether you're a seasoned marketer or just starting out, Dotdigital offers the resources and support needed to elevate your marketing efforts and achieve success.

Odpowiedź od Dotdigital
Tom at DotDigital is great, always available to us when we have questions and challenges, and is genuinely interested in what we are doing as a business.

Odpowiedź od Dotdigital
The Dotdigital platform is really easy to use and has loads of helpful tools and integrations. Their account management and customer support teams are always super helpful and very quick to respond to any queries. Would definitely recommend!

Odpowiedź od Dotdigital
We recieve great support from the team at Dotdigital, especially Pandora who answers all our questions and is very keen on helping.

Odpowiedź od Dotdigital
Our company has used Dotdigital’s marketing platform for some time now, it has a comprehensive set of features and easy to use interface. A great feature is its seamless integration with our e-commerce platform, allowing us to effortlessly sync customer data and behaviour for targeted campaigns. The drag-and-drop email builder is also very user-friendly and easy to get to grips with.
Furthermore, the reporting and analytics tools provided offer a really good insight into campaign performance, helping us to optimise our marketing strategies continually.
The customer support team at Dotdigital deserves special mention. They are always prompt, knowledgeable, and eager to assist with any queries or issues that arise.

Odpowiedź od Dotdigital
Fantastic. Dotdigital has an excellent company ethos, it's admirable how they treat their clients and their employees, they are a pleasure to work with.
The team are skilful and knowledgeable. Chantelle our account manager always goes the extra mile to support us as a client.
The platform itself is very powerful, even if we sometimes as a business don't fully manage to maximise its potential, the team at Dotdigital are always keen to help us push our email marketing forward.

Odpowiedź od Dotdigital
We've been using DotDigital for two years now, and it has been the best platform we've used for growing, developing, and fine-tuning our email marketing and automation strategies. What sets DotDigital apart from its competitors is its exceptional customer service. The online chat feature is user-friendly and consistently resolves any technical issues I encounter.

Odpowiedź od Dotdigital
The DotDigtal team are knowledgeable, passionate, and supportive in all they do. From discovery, onboarding and account strategy, they add value to how we use the platform and ensure we maximise the opportunities through our activity. Both online support and our account management teams are responsive and a pleasure to work with - thank you team DD!

Odpowiedź od Dotdigital
The Dotdigital platform provides our business with everything that we need to market and re-market our customers. The integrations that I have used are straight forward to set up and our Account Manager has been extremely helpful in providing guidance and suggesting improvements. The support team are quick to respond but I have to say were a little more frustrating to deal with on the one occasion I have contacted them. However the issue was resolved within a few days.

Odpowiedź od Dotdigital
Great Customer Service, fast replies and iminent help. We enjoy working with Dot Digital, the tool helps us in reaching our target audience.

Odpowiedź od Dotdigital
Working with Sean and the dotdigital team for over a decade now, and he has always been proactive in suggesting solutions and flexible to our needs. In my most recent communication with him, he was thoughtful and after some negotiations, he provided a solution which I was very happy with.

Odpowiedź od Dotdigital
I've been consistently impressed by the exceptional service and unwavering commitment to our success from dotdigital. Our Customer Success Director, Tom, has played a pivotal role in our journey, providing invaluable expertise and patience at every turn.
Tom epitomises the ethos of dotdigital, showcasing their dedication to delivering excellent service and fostering strong client relationships. The collective experience and knowledge dotdigital brings to the table are indispensable for any business seeking effective solutions in this area.
In conclusion, dotdigital isn't just a service provider; they're a trusted partner committed to delivering results and enhancing business success. I wholeheartedly recommend dotdigital to anyone in search of a reliable and knowledgeable partner.

Odpowiedź od Dotdigital
Their account management and customer service is amazing, if you've got a problem, they will help you solve it as quickly as possible. Our account manager, Chantelle, is incredible- always there if you have a problem and filled with great ideas to help us with the business. I couldn't recommend them more!

Odpowiedź od Dotdigital
DotDigital has proven to be an exceptional solution for our e-commerce operations. Its flexible and user-friendly admin interface makes every member of our organization to work efficiently and effectively. Additionally, the customer service support offered by DotDigital is excellent, providing timely assistance whenever needed. Overall, DotDigital has significantly enhanced our workflow and productivity, making it an great asset for our business.

Odpowiedź od Dotdigital
Great support as always! We've been using Dotdigital for years and it's been fantastic. Their customer service and account management has been so helpful as well. Our latest experience was when I set up a call to learn more about the AI functionality on Dotdigital and our account manager Tom provided very clear answers which allowed us to develop a plan going forward. He also had a very simple solution to another piece of work which was extremely helpful!

Odpowiedź od Dotdigital
So far my experience with Dotdigital has been fantastic! Their CRM system is intuitive and easy to use, and our account manager Gemma is super insightful and responsive.

Odpowiedź od Dotdigital
We've been using Dot Digital as our Email Marketing System for 2 years now and continue to find the platform intuitive to use with plenty of opportunity to grow, develop and refine our approach to email marketing and automation. What makes Dot stand out against competitors for us is the customer service. The online chat functionality is easy to navigate and always manages to resolve any technical issues I have. From a strategic perspective, our account manager Tom Vernon continues to support our ambitions and is always on hand to support with planning and understanding how to use the platform to the best of our ability.

Odpowiedź od Dotdigital
Good platform, and our account manager (Tom Vernon) is super helpful, and always on hand to help

Odpowiedź od Dotdigital
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.