Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Zobacz więcej
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Zobacz więcej
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Zjednoczone Królestwo
- 0345 3031737
4,7
Doskonała
318 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Regular updates on the progress of my…
Regular updates on the progress of my vehicle repair were very much appreciated.
When I collected my vehicle, they gave me time to inspect the repairs and did not rush me. I did find some glass fragments behind my granddaughter's car seat. As soon as I advised of this, they took my car away and cleaned it.
Only downside was that they washed my car mats which are fabric, and put them back in my car wet. So when I picked up the car, the inside of my windscreen was covered in moisture which the inspector then also had to clean and my car although it did not smell bad, didn't smell too good either. Receptionist is really nice young lady.
25 stycznia 2025
Loan car from DLG Auto - Welwyn Garden City
Seat "Ibiza" car arrived on time in immaculate condition with full tank of petrol. Did not take long to adapt to driving although very different to my own car. Drivers both times were very polite and helpful.
4 lutego 2025
Professional service and helpful staff
4 lutego 2025
DLG were extremely polite and…
DLG were extremely polite and professional. They kept their appointments to time and did a fantastic job in the repair of my vehicle. I would have no hesitation in recommending their services.
10 grudnia 2024
it is easy and convenience.
10 grudnia 2024
Kept up-to-date throughout the process
Kept up-to-date throughout the process, my car was returned sooner than I expected too
3 grudnia 2024
Kept me updated every step of the…
Kept me updated every step of the process and had my repair in the time frame given
3 grudnia 2024
Smooth & painless process I was kept up…
Smooth & painless process I was kept up to date with the repair process throughout, and I got a spotlessly clean car back afterwards. Thank you very much!
19 listopada 2024
Great service across the board
Communications were speedy and clear, the collection/drop off drivers were professional and friendly and the repair is first class.
20 listopada 2024
Opinia niezależna
Best in the business
This company is incredibly efficient, polite, and the finish result and turn around time was the best I've ever known. Would recommend and use them again.
19 listopada 2024
Everything was first class
19 listopada 2024
Great service and repair
We received a great service from DLG under an insurance claim.
They picked the car up from Barton, Cambridge and returned it once the repair had been completed.
The repair to the passenger side door was fantastic, extremely pleased with the workmanship.
The company kept us informed each step of the way and all the staff we came into contact with (Assessor, drivers, reception) were friendly, helpful and professional. Would highly recommend their service.
30 października 2024
Repair of car involved in accident
The damaged car was picked up from my home and I was informed the date when repairs were completed which helped as had a hire car
7 października 2024
Excellent service
Excellent service. Very pleased with the bodywork they carried out. Interface very efficient and friendly
6 listopada 2024
DLG Auto Services 5 Stars
DLG Auto Services were great from start to finish. They completed the job quickly and efficiently and kept me informed throughout the process.
29 października 2024
Excellent customer service
Excellent customer service - regular updates and flexibility, repairs on car completed to a high standard.
15 października 2024
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