I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Zobacz więcej
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... Zobacz więcej
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Zjednoczone Królestwo
- 0345 3031704
4,3
Doskonała
480 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor communication
29 października 2024
Odpowiedź od DLG Auto Services - Wakefield
Sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Very efficient & professional services provided by Wakefield DLG Auto
DLG provided a highly professional & efficient repair service together with excellent & very pleasant telephone communications
29 października 2024
Was a wonderful experience with DLG
29 października 2024
Excellent service
This company kept me fully updated all the way with my car repairs
1 października 2024
A very efficient service
A very efficient service, from start to finish.
I was kept informed of the progress at regular intervals, throughout.
29 października 2024
Very pleased to deal with
Very pleased to deal with.
I-Was kept up to date with the repair situation which is always nice to know.
I would definitely use the company again if the occasion arose again (hopefully not)
Thank you for all your help.
22 października 2024
Good communication and friendly staff…
Good communication and friendly staff always kept up to date
15 października 2024
Great quality repairs
Amazing and friendly staff, great repair and estimate for time to repair was spot on accurate.
15 października 2024
Good service and kept informed of progress
Kept informed of progress and easy to contact
8 października 2024
All’s well that ends well
After a shaky start discussing the length of time it took for you to pick my car up for repair you dealt really well with the repairs and kept me informed when it would be returned Thank you for your assistance
15 października 2024
Excellent service
Excellent service, was updated at every stage...no inconvenience to my daily routine
8 października 2024
Really good sirvice even got my car…
Really good sirvice even got my car back early
8 października 2024
The garage reacted to my request that…
The garage reacted to my request that the car be back before a certain date,it was back in good time with the repairs completed and the car fully valeted, itlooks like new.
Customer service is good, I was kept informed about how the repair was progressing.
8 października 2024
Opinia niezależna
Fault on van (lights) Luke came out a…
Fault on van (lights) Luke came out a fixed the problem good work no waiting
1 października 2024
Opinia niezależna
Odpowiedź od DLG Auto Services - Wakefield
We're delighted to hear that Luke was able to resolve the issue with your van's lights promptly and efficiently. We appreciate your positive feedback and are glad you were satisfied with the service.
I would like to have provided a 5 star review but….
I would like to have provided a 5 star rating. Certainly the quality of the repair job was excellent, the car was returned washed and vacuumed and the personal service when arriving in the hire car to leave it in exchange for picking up my own vehicle was friendly, helpful and informative. However, in the preceding days I had difficulty getting in touch with the garage to check progress, discus timings as to when the repair would be carried out and when it would be completed. Either I couldn’t get through or when I could the person answering couldn’t tell me.
24 września 2024
Odpowiedź od DLG Auto Services - Wakefield
We appreciate your feedback and understand your frustration with the difficulty in reaching us. We strive to provide excellent customer service and are disappointed that you experienced communication challenges. We value your business and will use your feedback to improve our communication processes. Thank you for highlighting this issue, and we hope you will choose us again for your future vehicle needs.
The lack of availability of a courtesy…
The lack of availability of a courtesy car meant I had to wait quite a while to get my car repaired.
Apart from that, everything else was great. Everyone I spoke to over the phone was helpful and professional.
A huge 5stars to the lovely gentleman who delivered the courtesy car and took mine away for repairs and returned it. Thank you
24 września 2024
Odpowiedź od DLG Auto Services - Wakefield
We appreciate your feedback and understand the inconvenience caused by the lack of a courtesy car. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our services.
We are delighted to hear that you found the rest of your experience positive, particularly the helpfulness and professionalism of our team. We are also thrilled to hear about the excellent service you received from the gentleman who delivered and collected your car.
Doświadczenie Trustpilot
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