Easy website to navigate, DJi products are available. And easy to access/order…the entire process was seamless. Shipping and delivery of DJI products was as promised…Great product and great customer s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The website was fairly easy to navigate, and the delivery was so fast. I was not sure I was going to get it in time for the event. I was hoping to have it for and you guys definitely stand on business... Zobacz więcej
I actually called DJI customer service and was told that DJI doesn’t ship to Alaska but I was able to order it on line, thank you.
DJI shipped my Avata 360 with RC2 and fly more package quick and now I am reading up and will have the Maiden flight sometime tomorrow. I think the 360 degree view will be great to chase model airc... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Dane kontaktowe
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4,4
Doskonała
165 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 47% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
This store is legit and not a scam as people claimed on Facebook groups.
Don't believe the people on the facebook groups claiming this website/seller is a scammer as they have this confused with Dji -us.com. Purchased from here thinking it was the same DJI website I bought from previously (dji.com) and it wasn't. This was before I saw the facebook posts. However, I received my entire order, discounts, and refund (ordered the wrong mics) without issue. I placed 2 orders that both arrived within 2 business days with tracking out of a USA warehouse to Texas. The first order I messed up and hand to return 2 items and reorder. No issues doing so using their whatsapp contact. Also the serial numbers and registration of all the items went through without issue. My order consisted of a Mini 5 pro fly more big batteries, Mic 3 dual kit, and Osmo 360. Bought everything with 2 year protection plans. Everything works perfectly and I am pretty happy with my experience.
2 marca 2026
Odpowiedź od Djiusa
From the bottom of our hearts, thank you for taking the time to share such a detailed and thoughtful review!
Your feedback means the world to us. Knowing that you clarified the misunderstandings in the Facebook group and shared your complete, smooth experience—from placing the order and refund to delivery and registration—has deeply touched and inspired every member of our team. "Genuine Product Guarantee" and "Transparent Service" have always been the foundation of our business. Your willingness to vouch for us based on your personal experience is the greatest support we could ask for. We will continue striving to earn the trust of every customer through our actions.
--djiusa.com
Odpowiedź od Djiusa
Thank you for your recognition and encouragement! We will continue to uphold our standards and live up to your trust. Looking forward to welcoming you back anytime!
DJI products that you can buy in the US
DJI products that you can buy in the US. Looking for the Avata 360 coming March 26th
13 marca 2026
Odpowiedź od Djiusa
that's right, we are the website that provides DJI products to American friends; you can find what you want on our website then. Thank you for your evaluation.
——djiusa.com team
Got exactly what I ordered
Got exactly what I ordered, shipping was fast, and their support was super quick to respond when I had a question. 5/5, had no issues at all!
9 marca 2026
Opinia niezależna
Odpowiedź od Djiusa
I am delighted to hear this news. I have noticed that many people have been expressing their concerns in various places about not being able to obtain the products they desire. Your response has provided them with great assistance.
——djiusa.com team
I found email was the best way for me…
I found email was the best way for me to contact you. You solved the issue I had . I would highly recommend you for your fast service as well as your customer service thank you so much.
12 marca 2026
Odpowiedź od Djiusa
It's my great honor to be able to assist you. I hope you have a pleasant flight experience.
——djiusa.com team
Ordering is so simple and smooth
Ordering is so simple and smooth. Can’t beat their prices compared to other online stores
12 marca 2026
Odpowiedź od Djiusa
Thank you for your review. It is very helpful for customers who are hesitating about whether to make a purchase now.
——djiusa.com team
Whole experience excellent!
Whole experience excellent!! ,got an "avata 2" , awesome badass drone! ,easy to fly, tutorials for everything on DJI site, Hell I bought another one! Got it today! And will probably one of the other ones , FPV!!! Feels like YOU are flying through the air !
8 marca 2026
Odpowiedź od Djiusa
This is very exciting. Thank you for sharing.
I haven’t received it yet but service…
I haven’t received it yet but service so far has been excellent and fast!
9 marca 2026
Odpowiedź od Djiusa
Thank you so much for your recognition! It's our pleasure to provide you with fast and reliable shipping service. We look forward to serving you again!
I sent 2 batteries back for a partial…
I sent 2 batteries back for a partial refund and never heard back. Very disappointed in the process.
3 października 2025
Odpowiedź od Djiusa
Friend, I fully understand your feelings. Since you purchased the wrong model, the product has been used by you, which affects its resale. Therefore, we can only offer a partial refund. This ensures that other customers won't purchase used products. We hope you can understand. Additionally, we mentioned this solution in our email communication with you, and you also expressed your agreement;
We once again express our understanding for your feelings
--djiusa.com team
Excellent product
Clear and polite communication.
Super quick delivery
Excellent DJI product
Very happy customer.
Thank you.
14 stycznia 2026
Odpowiedź od Djiusa
Thank you so much for the five-star review! We're truly delighted to know that our customer service team could offer you timely and effective assistance. We look forward to your next visit!
Order process was very simple
Order process was very simple. Everything came in on time and was exactly as specified. They replied to my emails and were very courteous. I would order from Djiusa again...
23 grudnia 2025
Your online responses are very quick
28 lutego 2026
4th purchase, Best Drones out there.
28 lutego 2026
Buyers be aware of Mini 3 falling off…
Buyers be aware of Mini 3 falling off the sky out of nowhere. Contacted the DJI support and got quoted almost as much as for a new one as I was only one month out of warranty!!! So after 13 months of hardly using it, I have no drone and they don't care at all. Not what I would expect from such a big company...
26 lutego 2026
Opinia niezależna
Odpowiedź od Djiusa
I'm sorry to hear such news. No one wants this kind of thing to happen;
Please allow me to clarify that I have not found any record of your order, and you have not made any purchase from us;
In fact, most of our customers who purchase from us have taken out insurance. If the same thing were to happen to them, they would be covered and able to either have their drone repaired or receive a new one;
--djiusa.com team
My drone arrive new as promised in two…
My drone arrive new as promised in two days,no broken seals no used product, all in all I had a wonderful experience from the junk. The prices were better than Amazon and other website. It just made more sense to shop with DJI USA I am a real person and this is a real review and this is my first drone so therefore I am happy it came fast because I have to go out of town this coming Saturday and they promise it will be there in two days UPS
25 lutego 2026
Opinia niezależna
Odpowiedź od Djiusa
Thank you very much for your trust, friend; we are committed to delivering DJI products to the American people quickly and efficiently, and we are delighted to hear this news.
-djiusa.com team
Received the DJI Mini 5 Pro quickly
Received the DJI Mini 5 Pro quickly. I was worried about using this site but everything arrived perfectly. Would recommend this company to everyone. Next, the DJI Osmo Action 6!
9 lutego 2026
For all practical purposes this is an official DJI site.
I placed in order for $1,800 worth of DJI gear through the DJIusa.com website and received everything as promised. I am a part 107 pilot from the Louisville Kentucky area. I am not a bot. This is a real review from a real user of the site.
When you place your order, simply walk away and wait to hear from a sales person responding with tracking numbers. Don't do like I did and 'OCD' check the status, and then panic when the status says "unfulfilled". The website can indicate an error if you check the status. Don't sweat it. I canceled four transactions with two different credit cards thinking I had credit card problems. My card was charged each time. It's just the way the website displays the status. The funds were reversed back to my credit cards 100% of the time. Through all the credit card problems that I thought I had, the personnel I was in communication with had hearts made of gold. They were very good with communication and professional. I believe wholeheartedly that DJIusa.com is an official DJI operation. Rest assured that your gear will come quickly from their warehouse in California.
17 lutego 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.