Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Zobacz więcej
I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained t... Zobacz więcej
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Zobacz więcej
Reakcja na opinię
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They lied…
I was told by the city centres shop that they had no stock and I had to drive 30 mins to another direct flooring, only to be told the city centre shop had 80 packs of flooring in stock and they were lying. I also put down the flooring which didn’t seem the best quality the click mechanism seemed flimsy and would break off.

Odpowiedź od Directflooring

Odpowiedź od Directflooring

Odpowiedź od Directflooring
lack of communication
lack of communication, had to remove off a pallet and handball it myself.
Also try to cancel order when placed it... But no reply until received my order, which I had no email to say was coming or what time etc. I had to ring up to get update or see if order gone through?

Odpowiedź od Directflooring
I ordered flooring from Direct Flooring…
I ordered flooring from Direct Flooring before I’d bought my new home. They were brilliant about me buying a couple of months early and then hanging on to it for me until we need it. Thank you so very much for doing that. Id recommend them to everyone.

Odpowiedź od Directflooring
A satisfied customer.
Direct Flooring staff were most helpful and a pleasure to do business with.

Odpowiedź od Directflooring

Odpowiedź od Directflooring
Easy to follow instructions from…
Easy to follow instructions from choosing flooring to payment 👌

Odpowiedź od Directflooring
I’ve unfortunately given a one star…
I’ve unfortunately given a one star rating not because the flooring is bad but because I paid for 15 packs, only received 14. When contacting them the next day I couldn’t get through on multiple attempts but I also have still not yet received an email back from them. Another down fall was having to pay £50 delivery charge to have it left on the pavement and being disabled the driver refused to help.

Odpowiedź od Directflooring
Badly packed and damaged
Badly packed, 10, out of 14 damaged, complained, sent photos, haven’t heard anything back since , poor customer service.

Odpowiedź od Directflooring
Salesman was very helpful and had…
Salesman was very helpful and had knowledge of his work, could answer all our questions, we didn’t feel pressured into buying anything ..
Will recommend your company to friends and family

Odpowiedź od Directflooring
Sat on the couch
Sat on the couch, ordered flooring, didn't have to go anywhere, Priceless 😁

Odpowiedź od Directflooring
Items damaged on receipt and it’s…
Items damaged on receipt and it’s impossible to speak to someone and they do not reply to emails.

Odpowiedź od Directflooring
Laminate flooring
Excellent service and quality very helpful would recommend to friends and family

Odpowiedź od Directflooring
Really easy to order online and get an…
Really easy to order online and get an instant price for amount of flooring.
I also really appreciated the fact that they send an email to check what day suits best for delivery. On delivery day, the driver texts with an ETA.
Will be ordering from here again. Thank you so much!

Odpowiedź od Directflooring
Communication is POOR once you e…
Communication is POOR once you e received confirmation of payment and shipment that's it, I ordered flooring that was meant to be delivered next day and it was not I have tried to contact the company on the number provided which nobody answers and no message can be left as the voicemail is full! I have tried to send an email but it comes back as postmaster which means there's an issue with delivery, it feels like I've been scammed and it's very frustrating.

Odpowiedź od Directflooring
Great experience the people works with…
Great experience the people works with direct flooring are so friendly.

Odpowiedź od Directflooring
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







