Direct Airport Transfers LTD Recenzje 

81
Wynik TrustScore: 2 na 5

2,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Used them 3 times, first time they were 15 mins late, second time they cancelled- third time they never showed up and only asked me to cancel after the time agreed to collect because they said they co... Zobacz więcej

Oceniono na 2 z 5

Booked a cab from the airport and provided flight number (presumably so that the pick up time can be appropriate adjusted, similar to other cab companies). Flight arrival time shifted to almost an hou... Zobacz więcej

Oceniono na 5 z 5

I would highly recommend this taxi company. We had a tempo traveler which was perfect for the long journeys we did. Our driver, Jerry was absolutely fantastic; he was knowledgeable (always able to fin... Zobacz więcej

Oceniono na 1 z 5

1h+ delay, no acknowledgement of error, no apology whatsoever. Have also been told the issue was a flat tyre several hours before pick up time which seems to be their standard response whenever there... Zobacz więcej

Informacje dotyczące firmy

  1. Taksówki
  2. Przewóz osób minibusem
  3. Usługa transportowa

Informacje przekazane przez różne źródła zewnętrzne

Direct Airport Transfers is your local premier online taxi service. Direct Airport Transfers provide a professional airport taxi service at a competitive price and operate 24/7, 365 days a year. Direct Airport Transfers are well known throughout the local area, and our polite, friendly staff are always on call to answer your questions and queries whatever they may be.


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

81 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,0

Wszystkie recenzje

(81)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
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Oceniono na 1 z 5

Scam artists - DO NOT USE

Scam artists - DO NOT USE.
Booked a taxi a few days ago from West London to Gatwick. Taxi booked because trains weren’t running due to the strike. Price was booked and paid for at £74.
They called me less than 24 hours before the booking to say that the “price had gone up” due to the strike and that if I still wanted to travel it would now be £120.
Pure profiteering and dishonesty. The strike was already on when I booked (I wouldn’t need to get a taxi otherwise!). What a disgraceful way to treat customers. They value nothing.
AVOID AT ALL COSTS

24 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Double charged

I ordered a taxi, and two taxis turned up. I was charged for both.

During the trip with the taxi we took, the driver called the office and was informed that we would not be charged for the second taxi.

I phoned the office after the trip had ended and was told I wouldn't get a refund. Extremely disappointing

Customer service was terrible

17 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Quote not corresponding to charge

They quoted £69 for a booking (offering also an extra 10% discount with the app) and then they charged on my card £82.80 instead. after 20 minutes they called and asked me to cancel the booking from the app because they don’t have cars available.

9 kwietnia 2022
Opinia niezależna
Oceniono na 1 z 5

Absolute disgrace of a company

Absolute disgrace of a company, this company is a SCAM. I was quoted £77 and used the app code especially to receive an extra £7 off.
Not only was I charged £92 but now on my return journey where I booked £77 again, they are charging me
£10 to get home the “fast way” otherwise they will take a longer route of 2 and a half hours. Absolute disgrace and I have already sought legal advice.

24 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Best service I ever had

Driver on time and good service. Thank you for helping my family with luggages. Well I don't know who write bad reviews for this decent company.

Excellent service would recommend others as well. Thank you so much

20 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Best cab service which I have ever used…

Best cab service which I have ever used in my life - the cab was on time driver was friendly and the car was clean. Thanks for having a car seat for my friends baby. & customer services is very helpful I can give 10/10 after my experience.

Wonderful service thank you!!

20 marca 2022
Opinia niezależna
Oceniono na 1 z 5

This is the worst taxi company I have…

This is the worst taxi company I have ever encountered in my life. If I could, I would give 0/5 stars

1) Called me at 5:55 am and woke me up to change the time of the booking on the day of my travel.
2) The car broke down 3 hours before my flight and the driver was extremely rude to me. The company didn't send another car to take me to the aiport, they literally stranded my by the side of the road. Thank God UBER exists, I would have missed my flight otherwise.
3) I have been chasing them for a refund for almost 2 months now, and they keep saying "Your request has been processed and you should receive your in 2-3 days" every time I try to contact them. :)

19 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Terrible service

They failed to turn up to our booking with a toddler seat despite it being specifically requested via our booking and confirmed. Then they would not even apologise or offer any solution and seemed completely unable to understand why we might be concerned at the prospect of driving without our 2 year old safely strapped in.

7 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Negative experience - delays

1h+ delay, no acknowledgement of error, no apology whatsoever. Have also been told the issue was a flat tyre several hours before pick up time which seems to be their standard response whenever there is an issue (you can get the actual problem root cause from the driver directly…). Was not informed of the delays until 30min after the booking time despite having tried to reach the driver.

9 stycznia 2022
Opinia niezależna
Oceniono na 1 z 5

WORST COMPANY EVER!!!

WORST COMPANY EVER!!!! do not use them. 3 times I have booked only to ve cancelled. We are currently in a UBER because they did not show up to collect us to drop at airport despite booking 1 week in advance and paying in full!! Scammers! We are waiting for a refund !! Every time same excuse driver not available! Apparently are driver was on his way but disappeared off the radar! I even called up yesterday to confirm as they let me down 2 times before. Uninstalling app now!!!

14 grudnia 2021
Opinia niezależna

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