Dior Recenzje 

Quite possibly the worst customer services I have ever experienced. An order was not dispatched, and I requested updates from Dior. Needless to say, Stacey and Clarissa were far from helpful. No updates, just ignored emails. Thankfully my bank was able to retrieve my money back from Dior for the undelivered goods. I would steer clear from purchasing cosmetics direct from them, and use other stores such as Selfridges, Harrods or John Lewis. Their customer services are much better. If I could give this company and their customer service advisors zero stars I would. They are utterly laughable.

Cliente da anni presso la boutique di Milano e Venezia segnalo un esperienza veramente pessima con il servizio di riparazione.
Consegno in riparazione degli orecchini pagati 495€ e acquistati circa un anno prima perché hanno perso tutti i brillanti il 29 aprile 2023 presso la boutique di Milano Montenapoleone alla commessa Rebecca che dopo circa 10 giorni mi contatta su WA per avvisarmi che per la riparazione sarebbero stati necessari 100 €. Confermo e le chiedo aggiornamenti sulle tempistiche non ricevendo più risposta. Passano i mesi e non ricevo notizie così ricontatto la commessa a fine agosto e noto che i messaggi non risultano consegnati. Il 25 agosto chiamo quindi il servizio clienti per avere informazioni da dove mi dicono che apriranno una pratica e che sarei stata ricontattata dalla boutique di Milano, non accade nulla. Richiamo il servizio clienti il 28 agosto e finalmente vengo ricontatta su WA da un’altra commessa Federica della boutique di Montenapoleone. Dice di aver provato a contattarmi telefonicamente, cosa non vera, e di contattarla quando preferivo per avere informazioni. Le scrivo per riassumere il problema chiedendo che se la riparazione, dopo ormai 4 mesi, non era in stato di avanzamento avrei preferito ricevere indietro gli orecchini. Federica risponde che si informa subito e che mi avrebbe fatto sapere, era il 30 agosto. Di nuovo non ricevo più notizie. La ricontatto il 20 settembre su WA chiedendo aggiornamenti, sospettando che gli orecchini sono stati persi ma di nuovo non ricevo risposta. Contatto quindi il servizio clienti via mail e telefonicamente ma nessuno è in grado di dirmi dove sono gli orecchini. Contatto il negozio di Milano per parlare con la store manager che è perennemente assente o impegnata è chiaramente non vuole parlarmi. Non mi resta che recarmi in negozio e pretendere il rimborso. Dopo circa una ventina di tentativi di contatto e 5 mesi non è possibile ricevere un riscontro sul mio acquisto che tengono in ostaggio. Inutile dire che non acquisterò da loro mai più nemmeno un rossetto.

If I can give them zero I would. Don’t buy any make up/cosmetics on the Dior website. I bought a face powder and the colour was faulty. They made me send it back for analysis at my expense, and after about 5 months I’m still waiting for a refund after they refused to give me one and then the item I asked for went out of stock because they reply after at least 1-2 weeks after I email them. The most recent email is asking for more and more information about my private bank details asking for confirmation letters from the bank etc.

I will never buy anything from Dior again, utterly appalling.

They are absolutely disgraceful! I paid for a £3800 handbag to be sent a handbag that looks like a return from another customer with no protective wrapping on the charms and no booklet or authenticity card. After bringing this to their attention, I have to keep chasing for an update. One week later, still nothing! I am fuming and will be taking this up with my credit card company. Absolutely disgraceful company!

I’ve been wearing the same perfume for 25 years - unfortunately I can only get this online now but every year I get it gifted to me for Christmas and it lasts a year and then the exercise is repeated. This last year the spray stopped working 1/4 bottle in. Dior accepted the return and that’s where the good customer service ended. It’s been 4 weeks since the item was returned to them for investigation - they won’t respond to emails. They won’t replace the item. It’s disgusting. It’s the only perfume I like and for such a high end label, their service leaves a lot to be desired…I write to them daily now asking for an update and my emails are simply ignored - the last I got said “still being investigated” - 3 weeks after returning it!!

Worst aftersale service ever
Terrible products

We bought an erring from them for 500£. The charms on the earring started falling down. Emailed them, they did not reply. Called them they said they need to check and this could take upto 14 days and they requested photos. Of course nothing heard back after 14 days. Called again, they said a response was received and the item seems to be defective . They emailed us asking to send the item back. We informed them it was sent as a gift to another country. They stopped responding

This type of service is expected from cheap brands or fake websites. The quality of products is not worth a penny for the amount paid .

Terrible products terrible service

£2800 lost!
I ordered a handbag that was supposed to be delivered in 2 days.
I was tracking it for a few days with UPS until I finally called them. Someone finally called me back and told me the parcel had gone missing.
UPS told me to contact DIOR and that they should send out a replacement. I’ve now contacted DIOR 3 times, and they say that someone will call me back. I wish I had read these reviews before ordering as I would of never ordered. It’s now been two weeks, I cannot believe a luxury brand of this size can treat customers spending thousands like this. I will NEVER buy another DIOR item again. I am still no further forward and have no refund or no bag. AVOID

If I could I would rate 0 stars. I returned a pair of sunglasses because they were defective. UPS lost the content of the parcel for reasons that are outside of my control. It has been a month already and I haven’t seen any refund yet. I have been trying to get it sorted with their customer service (if we can call it this way) and now I have been told I need a police report and an affidavit posted to their office in Paris for having a refund. I would not expect such a poor experience from Dior.

I recently placed an order on Dior beauty, they had an offer you received a free gift, which was a straw Dior pouch, and the pouch was not in my parcel on delivery receipt, the website also mentioned that you received a free lip and eye pallet which was also missing from my order.
I immediately contacted customer services and they apologised for the mixup and said there were no more bags left, but they would send me a free code for a free gift on my next order so I spent another £50 and order arrived with no free gift.

I have since emailed and received no reply.

Will never use this website again. It appears they do not care about customer service because there’s so many bad reviews about the Dior website service and nobody is bothering to contact customers.

Placed an order online for Dior pure poison as a gift. The cost was £126 and I used PayPal. The order appeared to go through and both my bank and PayPal showed the order pending. However, the order was not confirmed by Dior and nothing arrived. Despite contacting customer service, PayPal and my bank my money ended up in limbo. PayPal said the only way MY money would released without having to wait 30 days was if Dior released it. Guess what - apparently they can’t do that! So I can’t access my money and I didn’t get the perfume- go to Boots or the perfume shop this company is useless.

After a video consultation to obtain advice on a makeup purchase (original I had bought was discontinued) the advisor recommended two of there new range and put them in the online basket. I asked for samples but was told they do not provide them and that I could try the makeup for a few days and if it did not live up to my expectations that I could return them using the prepaid label. The makeup was nothing like the original so I boxed it up to return but there was no label provided. I contacted the company by phone (even France) and email to obtain a label. Eventually I contacted PayPal and explained and they contacted the company to send me a return address. The company then replied to my personal email saying DPD did not operate in Northern Ireland (blatant lie). I wish I had of read these reviews before my purchase. You expect better from a luxury brand but this is the second time I have been burned purchasing from luxury brands. Lesson learned I will not be purchasing from Dior again they do not deserve my custom until their customer service is reflective of their prices.

I placed an order and then read the reviews and freaked out... thankfully my order arrived and it was beautifully presented. The items I paid for were all there, however the complimentary samples I was due to receive because I'd spent over £100 on beauty products were not packed, which was disappointing. I think next time it would be best for me to just shop in store for Dior beauty products, especially as missing items seem to be a common problem. Luckily for me this time it wasn't the actual products missing just the samples.

Worst customer service ever. They "lost" my purchase and refused to give me a refund. Eventually they did after 2 months of chasing but they were rude, unhelpful, slow and uncommunicative.

I purchased an engraved Sauvage Eau de Parfum and matching After Shave Balm as a Christmas Present for my Husband. The service I received from Dior was second to none. Ridiculously fast, even with engraving, beautifully packaged and lots of thoughtful gifts (including a couple for me) at no extra cost. I will only ever order direct from Dior from now on and I would highly recommend as I simply couldn’t fault them on their products, speed or presentation. Superb
#18217808. UK08054196

I purchased 2 items sent them back in the same box through dpd have proof etc, they said only one item was returned. I phoned, twice and assured it would be sorted, this was November they don’t answer emails, shocking I certainly wouldn’t buy online again,ladies or gents be aware, so bad for a big company.

After receiving my order and realising 1 item was missing I contacted them, for them to do an investigation they come back to me to say DPD said they delivered and they replied I quote "will absolutely not be refunding or replacing the missing item" I'm not sure how DPD would know if I had received all my items which was packed and why they went to them for the missing item as it was packed by DIOR not DPD. Would not order online again.

I liked Dior from a young age and became a huge fan in my 20s. When Dior announced their loyalty program, I hardly remember buying anything from another brand since. So I became a platinum member very quickly. And here was my mistake. I got the impression that Dior is so committed to its promises and being a customer-oriented company. The first promise was that as soon as you change your status (there are 3 levels to platinum), Dior will send you a gift, and on your BD you will receive a special BD gift, etc... Guess what? I went platinum in March, my BD in August and now it's December and the only thing I got in all that time today from them is tiny two candles (a BD gift) even though it was a notebook in their email ...and that's all... ha ha... anyway...The point is Dior does not keep their promises, and the attitude towards customers is so obscene that it is like they say get our pittance and **** *** ("you can go"). Not what you expect from a company like this... there are many other companies on the market that at least don't promise what they can't deliver

I didn’t read the reviews as it was dior!
I received my parcel and it was empty! Called customer services who said it will take a week to investigate! Reading the reviews now it’s clear they have no intention of sorting the issue.
Bitterly disappointed

**update**
Dior refused to accept my complaint.
After proving to my credit card company that the weight of the box that left the facility was the same weight as inbox I received I got a full refund.

I should have read the comments before ordering anything online at Dior. All the 1-star reviews below seem valid and here's my experience. It's an epic fail. I have never experienced anything similar before for online shopping, and, with such a prestigious brand.

I ordered an Dior eye cream online and I got the delivery the next day. When I opened the parcel there was no product inside, except the 2 free gift samples. I immediately called the customer hotline and I was advised to send the pictures via email which I did instantly. After 7 days there was an email replied saying they have investigated the case and checked the scanned code, DPD etc but they confirmed the parcel was delivered to my address and no refund can be made. I was shocked. I told them yes I received the parcel but THERE WAS NOTHING INSIDE and this is the fact!!! I am still in the midst of negotiating with them but I think no way I can get my refund back after reading the reviews here. This is truly disappointing and you have upset so many loyal customers and you seem don't care.

Avoid at all cost.

Loved the lipsticks I bought. Makes me feel beautiful and confident at important events.

But this is like a status quo. You’re paying for the name more than anything else. I guess its the psychology of their marketing that made me buy it. I wouldnt buy again to be honest, especially since Ive tried their whole collection. The quality and formula can be recreated in other brands like elf and nyx.