Dior Recenzje 

Consistently take care of me. Very happy with the way they do business. Apart from diptyque and creed, they actually are the only frag team who award customer loyalty!

Well done to the Boots Buchannan Galleries Dior staff who know all about customer service. More than can be said for their John Lewis and Frasers colleagues who deserve no business. Mature women love make-up and fragrance too! Don't ignore us....

The worst customer service experience I remember having. They are currently holding over £500 of my money because I didn't receive (so couldn't send back) a free sample that was sent from them. They are quite literally refusing to pay back my money despite me returning the goods I ordered... because of a free sample. I have phoned them at least 10 times, sent countless emails and they still weeks later will not refund my over £500 that they have. Please do not use this company.

WARNING - Order somewhere else!

Overall extremely poor level and unprofessional eshop. You will get much better service from any seven-eleven supermarket.

From “customer service” you will receive only “copy paste” answers. When you send a message, the case starts always from the beginng. Looks like they use AI.

Shipping partner is UPS. NOTE! They use shipping method, where is no option to pick up your shipment from UPS access point! You need to be home personally. As UPS inform the delivery time “by the end of day” so you need to be on watch whole day. Drivers have no phones either!

Shipping time 3-4 days on the website is not true. After more than two weeks, never received my shipment. No help from “customer service”, therefore I forwarded my case to the authorities and my credit card bank.

If you really want problems, feel free to order. I can NOT recommend to anyone.

What is going on with Dior at the moment. Have a 100ml perfume that barely smells. Sent it back to be ‘tested’ and told I could have a 50ml back! Has this company been taken over by another company. Trying to sort this out since 3/6!! Purchased products for years and this is worst service I’ve ever received. Going to VB better products better service.

I went into Boots Meadowhall and was greeted by a lady that helped me get a friends birthday present. She was amazing, very knowledgeable.

Terrible, absolutely terrible. Placed an order over a week ago and it’s still sat there in progress. Erm hi usually when someone orders something YOU SEND IT TO THEM. Customer service is abysmal they just repeat the same excuses, why does it have to be so difficult? Do not order directly from Dior it’s more trouble than it’s worth

First time ordering from dior online and I was not disappointed, order arrived next day and was absolutely beautifully packaged in dior boxes and tissues papers, they also included a little dior bag which had all of the free samples in, also recieved many free items due the promotion they are doing, will shop with them again and highly recommend

I have always had great service using Dior.com. My orders are dispatched same day and arrive a day later. Dior products are so beautiful, it’s always a luxury experience unwrapping them. Beautifully packaged as always. Thank you!

Have been ordering from Dior Beauty for months and months now.
Every single order is spot on! The makeup is fantastic quality, with every order I keep discovering new gems. The freebies you get and the loyalty program are amazing. Can not recommend enough.

After ordering my first luxury lipstick I had high hopes, was I wrong!
The addict lipstick did not match the colour shown on the Dior website and my samples were missing from the order.
Customer Service were unwilling to do anything other than thank me for my feedback???
Never again!

Disgusting and awful

I had ordered three make-up products from Dior however when I received the parcel there were only two make up products in it .

The parcel was not damaged in anyway so I contacted Dior the day I received the parcel they asked for proof of pictures and proof of products I received. I sent them everything they said to me they should be resolved within 14 days. It’s been over 14 days every time I call them, they still tell me that they’re waiting for Answer from dpd the carrier. What they are doing is called custom theft customer services is absolutely ridiculous. Nobody is willing to help you from a reputed brand like this. I did not expect disgusting Customer Service such as this I will never be buying from them again and please don’t if you want to save your money go to a brand that actually cares about the customers.

I have had several Dior lip pencils and each one has periodically broken off when sharpened ( with the sharpener provided). I mentioned it to the Dior salesperson who advised putting it in the fridge before sharpening. So in good faith I bought another from their counter in John Lewis. I went to use it a few weeks later and I took the cap off, touched it to my lips and the sharpened pencil just sheared off. When I was next in the city I returned it. I did not have my receipt but each time I'd made a purchase the details of it were added to the system. I was informed by the salesperson that they could do nothing, except sharpen it for me as I had no proof of purchase. I asked to see the manager, I argued that they had proof in their system. The manager agreed that they would accept that as proof providing it had been purchased within 28 days. I said the item is faulty, unused and not fit for purpose. My purchase was less than 28 days ago so they eventually agreed to swop it for the same. I said I did not want anymore Dior lip pencils and was eventually able to swap it for a lipstick. No problems with that so far but I've kept the receipt.

I can't fault the products, the delivery or the packaging but the Customer Service (as they laughingly call it) is dire. They either don't respond, and if they do, they repeat promises off a script - I asked one Ambassador (as they call themselves) three times to provide me with the name of their manager and three times the answer was evaded. I'm still none the wiser - I wrote a whopper of a complaint and guess what? No response or acknowledgement. I find it absolutely shocking that they treat customers this way, I appreciate things can go wrong but to just ignore a complaint without even trying to resolve it is not acceptable. They don't even respond to bad reviews which are published - they say lots of flowery words about how they hope you have a beautiful day, usually just after you have finished tearing your hair out trying to get an answer, whereas I would much prefer them to start treating their customers better and actually acknowledge complaints. For a brand that likes to market itself as "luxury", they really need to work on their customer skills. I think Mr Dior would be horrified if he could see the way things in the beauty side are run, or not, as seems to be the case. A word to the wise, Dior, there are many brands out there that provide a far superior service and I, for one, will not use you again. I'm sure that doesn't really matter to them as that is certainly the impression I have taken away from this dreadful experience.

I had a wonderful customer service experience at Sheffield Meadowhall shopping center today.
She is a warm person and made me comfortable. Only because of her I purchased some stuffs.

Wish I’d read the reviews before purchasing. I’ll be cancelling my account and going to Lancôme and Chanel in future. Was advised on the online video consultation I could try items and return if unsuitable. I returned one lipstick, tried it, didn’t like it - eventually got a refund. Took a while. However, plenty of fulfilled orders later and I tried a foundation. From the order I kept the primer, lipstick and other items but the foundation was dreadful. Very watery and this 48hr wear - not even one hour. This was supposed to replace my Estée Lauder double wear, which is great but to take advantage of ordering from one place with available offers, I thought I would get equal satisfaction from the Dior Foundation. Not just watery, despite using the recommended primer AND loose powder on the top, it just didn’t work at all. On removing makeup in the evening my face was already devoid of any signs of this stuff, which explained my ghost-like pallor, the same pallor I have before applying makeup! They refuse to refund. Now I don’t know if the item is defective or just plain rubbish but they refuse to refund as they say I have used it! Well yes, this was the advice given, “try it, if you don’t like, return it”. I doubt this is the same company it used to be. Customer Service is non existent, their attitude is appalling and the products are not what they used to be. I am now seeking a chargeback from my credit card and will be advising Trading Standards. Get this company out of the UK. We have standards! I feel scammed.

Purchased a lip oil from here which offered engraving. Thought it would add a nice little touch for a Christmas gift, turned up no engraving at all. Impossible to contact as they send you all around the houses.

Shame on you for supporting the apartheid occupying state of israel, animal cruelty, human rights violations, war crimes etc etc etc

Terrible customer service from Federica - online chat.

The parcel never arrived. I was lucky enough that my neighbour, found my parcel near a bin, 500 meters away from our house! Soaked, damaged and half open! DPD sends me a message and emails EVERY DAY that oh there has been an issue, I reported this to DPD, and they didnt even bother to update their system. I reported to DIOR and they couldn't care less!!! I didnt ask for a refund, but their only solution for a never-delivered item is for me to then return the items for a refund! No proper apologies, nothing. Just rude and awful. Wasted so much time. I should have just not been honest with them and said I never received the parcel. Imaging paying for a product, someone finding it on the road damaged, and the provider is like oh yeah return it and we'll process a refund. How about bloody apologies and explanation that you would investigate properly and get back to me? How about just replacing the damaged lipstick rather than me spending MORE time on returning the products which only one of them is damaged?

I will NEVER EVER buy anything from dior again.

My item never arrived. I had purchased a foundation and was delivered to the wrong house. I contacted DPD via website chat where they confirmed it was delivered to the wrong address and I had to contact Dior to raise an investigation, which I did. 2 weeks later Dior have stopped responding to my emails and I still don’t have an answer or my item.