DFH Financial Solutions  Recenzje 272

Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The team have made me feel so well looked after in the year I have been with them. Special shout out to Sharelle, she made me feel super at ease during my annual review. Not only did she give me the r... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Spoke with Jakob Lauritzen, absolutely amazing service from start to finish. Explained everything thoroughly, was honest with advice and I really appreciated his human approach. This man deser... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Sharelle was such a lovely and calm person to talk to. Explaining in detail going through my annual review. Really made me feel comfortable.. Coming to DFH with my situation was definitely the right... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wow these people are awesome I talked to a top guy called Ryan Stanley and he led me through all the pros and cons of my debt management plan.This guy is a marvel he managed to get my debts sorted to... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Oddłużanie
  2. Pośrednik finansowy
  3. Pozabankowe usługi finansowe

Napisane przez firmę

DFH Financial Solutions is a financial services firm based in Manchester, UK.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

272 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 1 z 5

Not the best company

First of all it looks like there's like one person working there (Ryan)🤣
Also all reviews with named advisor (like Ryan) are either made by company themselves or by customers which were told exactly what to say.
I'm wondering what recent customers are thankful for as DFH (as FSS) don't take new IVA customers ...?
Friend of mine was put on DMP a uear ago temporarily ! So after few months he could be moved to IVA. Few phones later and false issues he was told he can't have IVA as they don't take new customers.
He was also told a year ago that DRO would be the biggest mistake. Well, if he did DRO then he would be debt free by now ....

29 lipca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Hi Marta,

Thank you for your feedback.

All feedback is important to us. To address your concerns promptly and ensure we can investigate the issues you have raised, please contact us directly so we can look into these.

Additionally, if your friend would also like to contact us directly to discuss this matter, we can provide the most relevant information and guidance to assist them.

We appreciate your patience and look forward to resolving this matter for you as quickly as possible.

Oceniono na 1 z 5

DON'T HAVE ANYTHING TO DO WITH…

DON'T HAVE ANYTHING TO DO WITH THEM!!!!! I'm still being threatened by people I have debts with and they just take the money and do nothing.

26 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you for your review as we appreciate all feedback here at DFH, however we are of course concerned about your comments regarding the service you have received.

We’d like the opportunity to speak with you about your concerns to see how we can resolve them – please can you contact us on 0161 228 6194 or email us at customerservices@dfh.co.uk so we can refer your case to a senior member of staff?

Oceniono na 1 z 5

DO NOT FALL FOR IT

DO NOT FALL FOR IT! The calls recieved from this company use sales tactics and target the most vunerable people. They did not proceed to make payments and keep account up to date (some of my creditors even sold the debt to collections agency whilst it was supposed to be under DFH management)
The took £100's from me at a time i was extremely vunerable and in need of help.
They used tactics such as familiarising thereself with my medication and conditions and telling me they had been in this position and also take the same midications. They also insinuated that bankruptcy was not an option. DONT FALL FOR THAT. It is a lie and alsway speak to the FREE services like step change and other available services out there before allowing these people to take what little money you have.
I will be following this up as long as possible with the financial ombudsman and taking it to tribunal if neccessary. I will do everything possible to stop them preying on vunerable people

19 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you for sharing your feedback with us, and we apologise for any disappointment or inconvenience you experienced. We strive to provide excellent service to all our customers, and it's disheartening to hear that we didn't meet your expectations during your recent interaction with us.

Oceniono na 5 z 5

I spoke to Ryan today who helped me…

I spoke to Ryan today who helped me managed my current debts to a more sustainable level allowing me to almost cut my monthly outgoings in half which is going to mean I can breathe a little easier again whilst also maintaining my role.

I am very grateful to him for his time today and his advice.

11 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you so much for your feedback!

Oceniono na 5 z 5

I phoned up in need of help

I phoned up in need of help, spoke to Ryan who was very helpful , and has lifted a weight off my shoulders.
Great job.!! Thanks.

10 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you so much for your feedback!

Oceniono na 1 z 5

Pests keep pestering

I have told this company to stop pestering me I told the first advisor I did not want a call back and I would call when I’m ready as I work nights the advisor sounded dodgy like they kept avoiding saying yes I’ve cancelled your callback. I specifically said can you confirm you have cancelled my call back. They just said yes and ended the call quick.

Fast forward to today and the appointment I specifically asked not to have just woke me up, I told the advisor I’m in bed and I’m not happy that they didn’t listen to my request to now receiving an email saying thank you let’s move to the next steps !!!!

This is disgusting and forceful and under any uncertain terms is bullying.

Please avoid this clearly numbers based company !!!

10 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Hi Martin,

We're sorry to hear that you had a bad experience. We appreciate your feedback and we work hard to continually improve our service.

Oceniono na 5 z 5

Jakob from DFH…

I spoke to Jakob from DFH and he was absolutely amazing. I'd got myself into a debt spiral and he was so understanding, so compassionate and made me feel so comfortable and not judged. I had felt ashamed and embarrassed by my situation and he helped me realise that it's ok and that he can help. During our call I cried sad tears going through everything and Jakob was brilliant and understanding. By the end of the call he had a solution in place for me, all set up and ready to go. Jakob helped me to breathe a sigh of relief and cry happy tears at finally having a solution without judgement or shame. He's helping me through email and WhatsApp to get everything in order and is available for help and updates when it is convenient for me. Absolutely amazing service and I wish I'd known about DFH sooner! The hardest part is making that first phone call but I can't put into words how much that one phone call has helped!

7 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you so much for your feedback!

Oceniono na 5 z 5

I phoned up for some help with debts…

I phoned up for some help with debts and was put through to Ryan who helped me massively made everything so easy and made me feel so much better about the whole thing I couldn’t thank him enough.

16 maja 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you so much for your feedback!

Oceniono na 5 z 5

Overwhelmed by how much they (Ryan & colleague) genuinely cared, and went above and beyond to support me. Couldn’t possibly speak higher

Ryan is a legend, not only cared but was very professional. I went from considering crime to booking my son back into his extra curricula's in 2 1/2 hours. ❤️❤️❤️

6 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Oceniono na 5 z 5

I spoke to Ryan who was very…

I spoke to Ryan who was very professional kind and helpful. He made me feel at ease and truly had my best interest at heart. I felt I was listened to and not judged. Very grateful for the support and time taken to bring a resolve to my circumstances, thank you mate.

4 czerwca 2024
Opinia niezależna
Logo DFH Financial Solutions

Odpowiedź od DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Oceniono na 5 z 5

DFH changed my life

3 years ago I found this company by pure chance. I had never heard of them or a Debt Management Plan. I was trying to keep afloat and barely covering the interest of multiple debts. I didnt see much hope of ever being debt free. DFH changed all that for me. 3 years of paying a sizeable amount on a monthly basis but they were able to get the interest stopped on most of the debts and I was actuallyy able to pay my debts off. I have just completed the plan and I cannot believe I made it. They make the seemingly impossible, possible. I just want to say thank you. This kept me out of insolvency. I am so thankful.

5 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Oceniono na 5 z 5

Peace of mind


Ryan , immediately put me at ease and helped me to not worry . My mental health improved and I was helped to not feel stupid. Well done!
Ryan completed all the documentation so professionally for me.

5 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Oceniono na 5 z 5

Relief from stress of debt

I spoke to Hermann who was very professional, he explained every possible solution to my problem. Friendly and polite with no pressure, I would recommend anyone in debt stress meltdown to call DFH and talk to them. Can not fault there help and professionalism

4 czerwca 2024
Opinia niezależna
Logo DFH Financial Solutions

Odpowiedź od DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Oceniono na 5 z 5

Ryan was extremely helpful

Ryan was extremely helpful, listening to my situation and treating me like an actual person, helping me find a plan to help in the best way possible

3 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Oceniono na 5 z 5

I spoke with Ryan from DFH

I spoke with Ryan from DFH . He made me feel so comfortable. Talked me through everything so well , didn’t pressure me into anything. A very caring lad with a big heart .. massive thankyou to Ryan you have made my stressful life turn into a very smooth happy life .. definitely the best around !!!

3 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Oceniono na 5 z 5

Very happy 😁

Very happy with the service provided by Ryan at DFH. Ryan did everything to to put my mind at ease. Took away all my stress and worries. Would recommend to everyone. Thanks Ryan

1 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you for your feedback!

Oceniono na 5 z 5

Amazing company with Amazing employees…

Amazing company with Amazing employees such as Ryan really helpful down to earth guy didn't rush anything was completely professional with me throught my whole experience

3 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you for your feedback, Jay!

Oceniono na 5 z 5

Spoke with Ryan today

Spoke with Ryan, helped me every step of the way. Conversation was comfortable and smooth. Very helpful. Was brilliant. Helped with peace of mind the entire way.

3 czerwca 2024
Opinia niezależna
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Odpowiedź od DFH Financial Solutions

Thank you for your feedback!

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