Designed By Debz Recenzje 

Odpowiedź od Designed By Debz

Zaktualizowano 31 sie 2026

Hi Katie, thank you for taking the time to leave such a detailed review. I’m genuinely sorry that, after waiting for your order, the bras weren’t the right fit for you. I completely understand how disappointing that must have been when you’d been looking forward to receiving them.

I do want to clarify a few points for anyone reading, as I think some important context is missing here.

Your bras were made to order, and at the time our stated turnaround was approximately six weeks. Your order was delivered around two weeks beyond that timescale. Unfortunately, during the production period my son died very suddenly. This had a significant impact on me personally and on the business, and I’m incredibly grateful to the customers who showed patience during that period. I am sorry that your order was one of those affected.

I'm really sorry the bras didn't fit. Fit is everything to me, which is why I offer a Personal Bra Fitting service before purchase. I understand you measured at home and I have no doubt you did so carefully - but our bras are made to very specific patterns and a fitting call can make a significant difference, particularly for customers who are new to the brand and style. I wish this had been flagged more clearly to you at the point of purchase, and that's something I'm actively working to improve.

I’d also like to clarify the additional £20 mentioned in the review. The extra support elastic was an optional alteration requested in addition to the bras ordered, at £10 per bra which is the standard price. As this was not part of the original order, the additional amount could not simply be taken from your original payment and therefore required a separate payment. I’m sorry that this wasn’t spotted sooner, but it wasn’t an additional or unexpected charge applied by us.

Regarding the return, our returns, exchange/store-credit terms and applicable charges are published on the website and were in place when the order was made. These policies exist because our underwear is made to order rather than being mass-produced stock. I appreciate that you were disappointed by the outcome, but the terms were applied to your return in the same way they are to other orders.

I’d also like to clarify the point about where products are made. Each product listing states where that particular item is manufactured. Our ranges include products made in the UK as well as products manufactured elsewhere, and we don’t claim that every product sold by Designed by Debz is made in Scotland or the UK. The beach towels you chose with your store credit have their manufacturing information stated on their product listing.

I’m genuinely disappointed that the bras didn’t work for you, particularly as comfort and finding alternatives to conventional wired bras are such a huge part of why I do what I do. I completely respect that you’ve decided not to shop with us again, and I’m sorry that your experience wasn’t what either of us would have wanted.

I wish you well in finding the comfortable non-wired bra you’ve been searching for, and I hope you at least get plenty of use out of the bonkers beach towels.

Debz

Odpowiedź od Designed By Debz

7 cze 2026

Thank you so much for your lovely review, Lotte! We’re delighted to hear that you’re enjoying your leggings and underwear, and that you’ve found them comfortable and well-fitting. It means a lot to us that you appreciate the quality, fit, and support we provide. Thank you for taking the time to share your experience.

Thank you for your continued support - you’re a star 🌟 xx
With warmth,
Debz & the Wilde Mode team

Odpowiedź od Designed By Debz

10 maj 2026

Thank you so much for this lovely review Maria 🖤

It was an absolute pleasure helping you with your virtual fitting, and I’m so happy to hear you felt comfortable and supported throughout the process. Getting the fit right is so important to us, so knowing your bras feel soft, comfy, and fit beautifully genuinely means the world.

Thank you for trusting us with your custom pieces and for taking the time to leave such a thoughtful review. We can’t wait to make more for you in the future ✨

Thank you for your continued support - you're a star 🌟 xx
With warmth,
Debz & the Wilde Mode team 🦋

Odpowiedź od Designed By Debz

10 maj 2026

Thank you so much for your lovely review 🖤

We’re so happy to hear you’re pleased with both the quality and delivery of your order. We put a lot of care into every piece, so feedback like this truly means a lot to our small team.

Thank you for supporting our little UK business ✨

Thank you for your continued support - you're a star 🌟 xx
With warmth,
Debz & the Wilde Mode team 🦋

Odpowiedź od Designed By Debz

1 maj 2026

Hi Sharon,

We strongly dispute the accuracy of this review.

Your order consisted of two separate purchases, each clearly listed and sold as one item per listing. Both items were processed and dispatched correctly in full accordance with your order.

To clarify delivery, we do not use InPost lockers as part of our service. The option to redirect a parcel to an InPost locker is provided by the courier (Yodel) after dispatch and is selected by the customer, not by us. Once a parcel is redirected, this is outside of our control.

The statement that you have been “defrauded” or that money has been “stolen” is entirely incorrect and a serious allegation. We have fulfilled your order exactly as placed, and there is no basis for this claim.

As this review contains inaccurate and misleading statements about our business, we will be reporting it to Trustpilot for investigation.

We remain happy to assist with genuine order queries.

Kind regards,
Designed by Debz Team

Odpowiedź od Designed By Debz

4 maj 2026

This is such a thoughtful and powerful review - thank you so much for taking the time to share it 🖤

It means everything to know that our pieces are working for you in a way that truly supports your needs. Creating sensory-friendly clothing that *actually* feels right on the body isn’t just a feature for us - it’s the whole foundation of why Designed by Debz exists.

And thank you for recognising the ethics behind what we do too. Every piece is made with intention, care, and respect for both people and the planet - so hearing that this matters to you as well really means a lot.

We’re so grateful to have you as part of this community.

Thank you for your continued support — you're a star 🌟 xx
With warmth,
Debz & the Designed by Debz team 🦋

Odpowiedź od Designed By Debz

4 maj 2026

This is so lovely to read - thank you so much 🖤

Finding something that fits and feels comfortable and still looks cool can be such a struggle, so it means a lot to know we’ve hit that for you. That’s exactly what we’re here for.

I’m also really glad the communication felt good too - that side of things matters just as much.

Thank you for trusting us with your order, it truly means everything.

Thank you for your continued support — you're a star 🌟 xx
With warmth,
Debz & the Designed by Debz team 🦋

Odpowiedź od Designed By Debz

Zaktualizowano 10 maj 2026

Thank you for your updated review.

We dispute a number of the claims made here, as they do not accurately reflect the communication or circumstances surrounding this order.

Firstly, your items were handmade to the measurements provided at the time of ordering. Stretch garments can vary depending on fabric type and print, and fit is also affected by how measurements are taken and individual comfort preferences. We did attempt to assist and advise throughout.

Secondly, we did not refuse assistance. The issue arose because the returned parcel was not physically received into our possession at the premises. While you have provided tracking information showing delivery within the postal network, we repeatedly explained that no return was logged or located by our team at the address in question. A delivery scan alone does not confirm receipt by the intended business where no parcel was actually handed over, processed, or recovered internally.

We also reject the implication that we are knowingly withholding goods or acting dishonestly. We are a small handmade business producing made-to-order items, and we have consistently communicated based on the information available to us at the time.

Your review additionally attempts to present subjective fit concerns as evidence of wider “sizing issues.” Thousands of customers successfully wear our products across a wide size range, and isolated fit disputes do not constitute proof of systemic faults.

For clarity:

* The items were custom handmade to order.
* Communication was responded to throughout.
* No verified return was physically recovered by us.
* We cannot refund or replace items that were never received back into our possession.

We reserve the right to formally challenge reviews containing misleading or defamatory statements where they materially misrepresent events or damage the reputation of the business.

Odpowiedź od Designed By Debz

4 maj 2026

Third order - that means so much, thank you 🖤

Consistency is something we care deeply about, so hearing that the quality and finish keep showing up for you really means everything. And I’m so glad you’re loving the fun, original prints too - that’s such a big part of what makes each piece special.

We truly appreciate you coming back again and again.

Thank you for your continued support — you're a star 🌟 xx
With warmth,
Debz & the Designed by Debz team 🦋

Odpowiedź od Designed By Debz

4 maj 2026

Thank you so much for your honest feedback, Michelle 🖤

I’m really glad you’re loving the prints and the overall make of the pieces - that means a lot. And I appreciate you mentioning the cup sizing too. Fit can be so individual, especially with different bust shapes, so your tip about sizing up will be really helpful for others reading this.

We’re always taking feedback on board as we continue to refine and improve our fits.

Thank you for your continued support — you're a star 🌟 xx
With warmth,
Debz & the Designed by Debz team 🦋

Odpowiedź od Designed By Debz

29 kwi 2026

Hi Faye,

Thank you for your feedback, we really appreciate you taking the time to share your experience.

We’re so pleased to hear you found the bra beautifully made and comfortable once on, that means a lot to us as every piece is handmade with care.

We’re sorry to hear the fit wasn’t quite right for you. As our bras are designed to be supportive without wires, they can feel firmer to get on, especially when new. Fit can also vary depending on body shape, fabric stretch, and how measurements are taken, even when using the size guide.

We do offer exchanges on bras, so if you haven’t already reached out, please feel free to contact us and we can help find a better fit for you. We’re always happy to guide you through sizing to get the most comfortable result.

Thank you again for your honest feedback, it really helps both us and future customers.

Thank you for your continued support - you’re a star 🌟 xx
With warmth,
Debz & the Designed by Debz team 🦋