Contacted Denplan as had dental emergency whilst driving NC500, miles from dentists. Lady was extremely helpful and friendly, explaining the process for finding me an appointment. She explained all co... Zobacz więcej
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James at Denplan organised an emergency appointment at a local private dentist very speedily. Part of my tooth had fallen out so needed to be seen that day. He was efficient and very sympathetic to my... Zobacz więcej
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Very difficult to get through and too many questions as to why you are calling A number of years ago I was always impressed with the telephone service but not any more I get the impression obstacle... Zobacz więcej
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I have been with Denplan for over 15 years and had no problems getting treatment with Dentists. I recently moved address and area code and although I had to renew my Denplan this was not a major issue... Zobacz więcej
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Informacje dotyczące firmy
Informacje o Denplan
Napisane przez firmę
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteDane kontaktowe
Zjednoczone Królestwo
- denplan.co.uk
4,2
Dobra
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Simple claim submission process and…
Simple claim submission process and quick resolution.
5 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Richard,
Thank you so much for your positive review and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Don’t charge excesses, it’s not appropriate.
2 stars because they charge 20% excess. I disagree with this concept, it’s for dental work (no one has fillings that they don’t need). I’ve paid my premium in full, you should pay my claims IN FULL up to the designated maximum amount for the period. I’d have given them 1 star except the service is reasonably quick and the process to claim is fairly straightforward.
11 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Jon,
Thank you for taking the time to share your honest feedback. We're sorry to hear you're unhappy with the coverage of your plan.
The benefit entitlements and terms of the policy should be clear to our customers at all times both before and after signing up to the plan. However, we would really like the opportunity to discuss your policy coverage with you and address your concerns.
To enable us to do so, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Thank you,
Clare
Denplan
I was away from home and in some pain…
I was away from home and in some pain with my teeth. When I used the Denplan emergency number I was reassured that a real effort was being made to get me an appointment with a local dentist. I received kindness, positivity and was given realistic expectations as to when I might see a dentist, which turned out to be the next morning. Everyone I encountered was caring and helpful.
11 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hi Joanne,
Thank you for your kind words and for taking the time to leave such a positive review of your experience contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be and that they were able to source an emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
Thanks again and take care,
Clare
Denplan
Plan stopped as nil treatment available…
Plan stopped as nil treatment available due cancer, told 21 days notice apply / full debit taken 1st and partial credit to be refunded.
9th today and still waiting, what a example…
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Mr Curtis,
Thank you for bringing your concerns to our attention. We are sorry to hear of the situation as to why you needed to cancel your policy.
In order for us to investigate this further for you, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Straightforward claim process
Straightforward claim process which is fair and with reliable and quick payment.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hello David,
Thank you so much for your positive review of our claiming process and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Very satisfied
Easy to complete online form (although some of the dental terms could have been a bit more 'lay' to help with clarity), prompt resolution and generous settlement.
3 września 2025
Opinia niezależna
Odpowiedź od Denplan
Thank you for taking the time to share your honest feedback and for awarding us five stars, we are very grateful.
We really appreciate all feedback we receive from our customers, both good and bad as it helps us to improve the products and services we offer to our customers.
Please be assured your feedback about the dental terms when submitting a claim has been shared with the relevant team for review.
Thanks again,
Clare
Denplan
Tooth filling,
Kylie sorted an emergency appointment about a tooth filling while on holiday, kept well informed, excellent service,
Thanks
3 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hi Keith,
Thank you for your kind words and for taking the time to leave such a positive review of your experience contacting our Emergency Helpline team.
We’re delighted to hear how helpful you found Kylie to be. I can assure you feedback will be passed to Kylie's Management Team to highlight the excellent service she has provided. We are very proud of our teams and the work they do so its great to see this recognised.
Thanks again and take care,
Clare
Denplan
The entire process was executed with a high degree of professionalism.
I am writing to express my appreciation for the exceptional service I received regarding my recent dental claim.
While I was overseas, I contacted your office to confirm that the emergency dental treatment I required was covered by my supplemental insurance. The representative who assisted me was highly professional, providing a comprehensive and clear explanation of the coverage criteria.
After the treatment was completed, I paid the charges and submitted my claim upon my return to the U.K. I was impressed to receive an email notification of my claim's acceptance and impending payment to my bank account just four days later.
The entire process was executed with a high degree of professionalism and efficiency, and I am very satisfied with the service provided
5 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Mr Piccirillo,
Thank you for kindly taking the time to leave us such a brilliant five star review, we really appreciate your kind feedback. We're delighted to hear how satisfied you were with our service when you contacted us and with how quickly your emergency claim was processed. This certainly is the standard of service we strive to provide at all times.
We are very proud of our teams and the work they do so it's great to see this recognised.
Thanks again,
Clare
Denplan
Customer support is great and coverage is great.
In terms of customer support they are super helpful and easy to deal with. To find out I can use my normal hygienist through the plan is great.
5 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hi Michael,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Straight forward quick claims
Straight forward quick claims. Clear what you are covered for.
2 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Mrs Hardstaff,
Thank you for kindly taking the time to leave us such a positive review.
We are always so pleased to hear when our customers are feeling satisfied with our service and are very grateful for your feedback.
Our aim is for our plans to help our customers budget for their dental care with confidence - without worrying about unexpected bills, so your feedback regarding how clear your benefit entitlements are is wonderful for us to hear. We hope your policy provides you with some peace of mind.
Many thanks,
Clare
Denplan
Treatment whilst away from the United Kingdom
I telephoned whilst overseas and enquired as to whether the emergency Dental treatment required was covered by supplemental insurance, the response was yes and the criteria for treatment was thoroughly and clearly explained.
The required was undertaken and I paid the charges, on my return to the U.K. I submitted the claim 4 days later I received an email saying the claim had been accepted and that payment was to be made to my bank.
Truly a first class service.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hi Paul,
Thank you for kindly taking the time to share such wonderful feedback.
We’re delighted to hear how supported you felt by our Emergency Helpline Team when you called and how satisfied you were with our claiming process once you returned home.
I can assure you feedback will be passed to the whole team, thank you again for your lovely positive review.
Best wishes,
Clare
Denplan
Odpowiedź od Denplan
Hi Paula,
Thank you for taking the time to leave us a five star review.
We strive to ensure claiming is as straightforward and efficient as possible for our customers. Therefore, it is wonderful for us to receive your positive review.
Thanks again,
Clare
Denplan
Deplan is a great dental insurance…
Denplan is a great dental insurance provider and is easy to use. Just check your cover amount when taking out the plan and what you actually get back and see if it is worth it for you.
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Sharan,
Thank you so much for your positive review and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Customer service
The instant chat service was very helpful and professional
2 września 2025
Opinia niezależna
Odpowiedź od Denplan
Hi Luciana,
Thank you for kindly taking the time to share your feedback of using our live chat service. It's wonderful to hear how pleased you are with our service and that we were able to support you with your query.
We're always here for our customers so please don't hesitate to reach out again, should you need to.
Thanks again and best wishes,
Clare
Denplan
Thank you
Thank you so much, Cherise for your help. A holiday with a tooth abcess is not much fun and we really appreciated such speedy help - our emergency appointment was put in place immediately with a local dentist. A fantastic service.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Catherine,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by Cherise. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Denplan are simply amazing
Denplan are simply amazing. I have been with them for as long as I can remember and they always offer a first class service. My dental claims are paid in less than a week and are so easy to submit on the online portal. Denplan has been an absolute godsend to me.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Amanda,
Thank you, we sincerely appreciate you taking the time to share your positive review. It is always gratifying to know that our customers are satisfied with our service, and we are very grateful for your kind feedback and longstanding custom.
We hope you continue to find your plan beneficial and it supports your dental health for a long time to come.
Many thanks,
Clare
Denplan
Odpowiedź od Denplan
It's lovely to hear you find our service so efficient and many thanks for leaving a five star review.
Best wishes,
Clare
Denplan
Easy to claim and very quick to…
Easy to claim and very quick to receive payment. Kept up to date every step of the way, both Dentist and the people at Denplan were very helpful
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hello Gary,
Thank you for kindly taking the time to leave us a five star review.
The speed and ease of the claiming process is something we are always really focused on, so we are grateful to receive your feedback.
Thanks again,
Clare
Denplan
Odpowiedź od Denplan
Hello David,
Thank you so much for your positive review and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Speedy process :)
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Denplan
Hi Kate,
Thank you, it's lovely to hear you find our service so efficient, we are very grateful for you leaving us a five star review.
Best wishes,
Clare
Denplan
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